Fleet Farm is transforming the HR service delivery model with a clear vision: to create a faster, more consistent, proactive, and Team Member-focused HR experience while building a culture where strong performance, talent development, and leadership accountability become competitive advantages for Fleet Farm. The Director of Field HR will be at the center of that transformation, leading our Field HR organization and partnering closely with Operations leadership and HR Centers of Excellence to strengthen the Team Member experience across Fleet Farm.
Our Field HR Model
Lead the continued transformation of Fleet Farm's Field HR service delivery model. You will establish clearer expectations, stronger operating rhythms, measurable service standards, and greater accountability for how HR supports our stores and Team Members.
A key priority will be shifting Field HR toward an increasingly proactive, data-driven, and strategy driver.
Elevate the Team Member Experience
Help us rethink how Team Members and leaders experience HR. You will identify opportunities to improve accessibility, responsiveness, consistency, and quality of HR support, with a particular focus on proactive talent management, identification of recurring issues, removal of unnecessary complexity, and navigating root causes rather than symptoms.
Build a High-Performance Culture
Partner with Operations and HR leadership to establish a stronger and more disciplined approach to performance management. You will help create the framework, routines, leadership capabilities, and accountability necessary to establish a culture where expectations are clear, performance is differentiated, and leaders actively develop their teams.
Build Our Talent Pipeline
Help make talent a competitive advantage for Fleet Farm. You will strengthen our approach to talent reviews, succession planning, leadership development, and identification of high-potential Team Members, creating stronger pipelines for critical field leadership roles and meaningful career opportunities for our Team Members.
Strengthen Engagement & Retention
Turn Team Member feedback and workforce data into action. You will use engagement results, turnover and retention trends, employee relations themes, exit insights, and other workforce analytics to identify opportunities and partner with field leaders on targeted solutions.
Build a Best-in-Class Field HR Team
Lead and develop a geographically dispersed Field HR organization that is known for its responsiveness, consistency, and ability to drive strategy.
How We Measure Success
For this role, success isn't measured by HR activity. It is measured by business and Team Member outcomes, including:
- HR response and issue-resolution times
- Team Member engagement, retention and turnover data
- Quality and discipline of performance management
- Internal talent movement and succession readiness
- Use of workforce data to identify and proactively address emerging issues
- Adoption and sustainability of Fleet Farm's evolving HR service delivery model
Requirements:
- 8+ years of progressive Human Resources leadership experience
- Significant experience supporting multi-location field operations, preferably in Retail.
- Bachelor's degree in Human Resources, Business, Organizational Development, or a related field; advanced degree preferred
- Demonstrated experience leading an HR transformation, service delivery redesign, or significant organizational change
- Experience leading and developing geographically dispersed HR teams
- Strong expertise in employee relations, talent management, performance management, workforce planning, and organizational effectiveness
- Experience using workforce analytics and metrics to identify trends and drive accountability
- Strong change leadership, communication, and execution capabilities
- Ability and willingness to spend significant time visiting all Fleet Farm locations; expect 50% travel.
Why You’ll Love Working at Fleet Farm:
- Be part of a growing, purpose-driven company
- Lead high-performing teams with autonomy and impact
- Competitive compensation and benefits
- Opportunities for career growth and advancement
- A culture rooted in community, integrity, and hard work
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
