Top 4 Patient advocate Jobs in Appleton, Wi

Patient Supply Advocate (Urology Support)
HME Home Medical —Green Bay, WI
- $24 - $26 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Health savings account
- Health insurance
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4d
Patient Financial Advocate
ThedaCare —Appleton, WI
- Full-time
- 18 years or older
- Mid-level
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Patient Support (PRN)
Prevea Health —Green Bay, WI
- PRN
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
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Family Services Advocate - Migrant Child Care (Oshkosh, Wisconsin)
United Migrant Opportunity Services —Oshkosh, WI
- $22.33 an hour
- 18 years or older
- Spanish
- Current TB test
Quick Apply

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Patient Supply Advocate (Urology Support)

HME Home Medical -
Green Bay, WI

Quick Apply

Job Details

Full-time
$24 - $26 an hour
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Phone communication
Copy machines
In-person customer service
HIPAA
Administrative experience
High school diploma or GED
Medical administrative support
Attention to detail
Fax machines
Health information regulatory compliance
Computer skills
Clinical confidentiality policies
Faxing
Client interaction via phone calls

Full Job Description

Job Overview

We are seeking a dedicated and proactive Patient Supply Advocate specializing in Urology Support to join our healthcare team. The Patient Supply Advocate (Urology Support) provides compassionate, phone‑based assistance to urology patients who rely on HME for their ongoing medical supply needs. This role combines patient advocacy, customer service, and insurance coordination to ensure patients receive the correct products, on time, with the required clinical documentation. Advocates support patients through sensitive conversations, troubleshoot supply or product concerns, verify insurance coverage, and work closely with physician offices to obtain prescriptions, medical records, and authorizations. The Advocate serves as a knowledgeable, empathetic point of contact who helps patients navigate complex medical and insurance processes with clarity and confidence..

Responsibilities and Duties:

Assist patients with Ostomy, Urologic, and Enteral product needs.
Contact patients per schedule to coordinate resupply shipments.
Verify patient information, insurance details, and resupply requirements.
Communicate with referral sources, manufacturers and vendors.
Create delivery purchase orders (POs) and schedule shipments.
Explain patient financial responsibility and take patient payments where applicable.
Clarify Explanation of Benefits (EOB) and insurance claim processing when patients call with questions.
Work on product recalls, verifying if patients have recalled items and replacing them as necessary.
Monitor inventory levels, track expiration dates, and ensure timely product usage.
Handle backorders and find suitable alternate items.
Identify and remove discontinued inventory items.
Understand insurance coverage criteria and utilization limits to prevent billing errors.
Assist with sending and logging Certificate of Medical Necessity (CMN) forms.
Willingly accepts other duties as assigned.

Minimum Knowledge, Experience & Skills Requirements:

High school diploma or equivalent (required).
1-2 years of healthcare or clinical/administrative experience or 12 months experience in HME’s Customer Service Specialist 1 role (required)
Medical terminology experience (preferred)
1-2 years explaining insurance benefits, claims and collection practices to patients (preferred)Must be organized, detail-oriented, and possess effective communication skills.
Must be capable of prioritizing, problem solving, and handling multiple tasks of critical importance and function well in an atmosphere of stress.
Must maintain the privacy and confidentiality of all staff and clients in line with HIPAA standards.
Possess knowledge of medical terminology within Home Health or Hospice.· Must provide excellent customer service to clients and maintain professionalism, including professional phone etiquette.

Essential Functions & Work Requirements:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
Attention to detail to ensure overall patient care.
Able to read and write at a high school graduate level.
Able to lift 10 to 20 pounds.
Able to sit or stand for extended periods of time.
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Available to work (40 hours/week) Monday- Friday during our normal business hours (8:30 – 5:00).

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Join us as a Patient Supply Advocate (Urology Support) to deliver exceptional service that improves patient outcomes. Together we can make a real difference!

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

patient advocate jobs in appleton, wi

Patient Supply Advocate (Urology Support)

Patient Financial Advocate

Patient Support (PRN)

Family Services Advocate - Migrant Child Care (Oshkosh, Wisconsin)

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