Top 44 Call center representative Jobs in Appleton Wi

Contact Center Representative
Capital Credit Union —Kimberly, WI
- Basic math
- Research
- High school diploma or GED
- Work from home
Quick Apply
Full Time - Call Center Representative
AHT Wisconsin Windows —Appleton, WI
- From $14 an hour
- Full-time
- No experience needed
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Call Center Representative
Alta Resources —Neenah, WI
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
Quick Apply
Contact Center Representative
The Community Blood Center —Appleton, WI
- Full-time
- Communication skills
- Ability to lift 25 pounds
- Entry level
- 403(b) matching
- Health savings account
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Contact Center Representative - Neenah Branch
Simplicity Credit Union —Neenah, WI
- $18.63 - $27.95 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Profit sharing
- Health savings account
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12d
Inbound Life Insurance Sales Rep - Warm LEADS Provided
First Consilium —Appleton, WI
- $45,000 - $140,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid time off
- Flexible schedule
Quick Apply
5d
Customer Service Representative - Phone/Email (onsite first 30 days)
SD WHEEL CORP —Wrightstown, WI
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- Office
- High school diploma or GED
Quick Apply
12d
Consumer Sales Representative-Retail
TDS Telecom —Appleton, WI
- $17.66 - $26.48 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
11d
Contact Center Representative – Platelets
The Community Blood Center —Appleton, WI
- Full-time
- High school diploma or GED
- Leadership
- Communication skills
- 403(b) matching
- Health savings account
Quick Apply
Customer Service Representative Specialist
Motion Industries (MOT) —Appleton, WI
- $25,000 - $50,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative (Member Services)
John Birch Society —Appleton, WI
- Computer literacy
- Office
- Entry level
Quick Apply
Child Support Specialist
Outagamie County —Appleton, WI
- $24.21 - $25.69 an hour
- Overtime
- Writing skills
- Mid-level
- Psychology
- Health savings account
- Disability insurance
Customer Service Agent - Office
Back In Black, Inc —Neenah, WI
- High school diploma or GED
- Communication skills
- Entry level
Member Experience Representative I, TPA
Network Health, Inc —Menasha, WI
- Full-time
- Writing skills
- Clinic experience
- Research
Part Time Call Center Representative
AHT Wisconsin Windows —Appleton, WI
- From $14 an hour
- Part-time
- Sales
- No experience needed
- In-person
- Paid training
- Health insurance
Full Time Call Center Representative
AHT Wisconsin Windows —Appleton, WI
- From $14 an hour
- Full-time
- Sales
- No experience needed
- In-person
- Paid training
- Paid holidays
Sales Representative
Alta Resources —Neenah, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
5d
Representative - Customer Service (Order Clerk)
Walman —Green Bay, WI
- Full-time
- Hospitality
- HIPAA
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Representative | Contact Center
Bellin Health —Green Bay, WI
- Weekends as needed
- Typing
- Medical terminology
- Communication skills
- Health insurance
- Tuition reimbursement
Technical Support Representative
Gemini Industries —Omro, WI
- $60,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Health insurance
Quick Apply

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Contact Center Representative

Capital Credit Union -
Kimberly, WI

Quick Apply

Job Details

Benefits

Work from home

Qualifications

Operator switchboards
Phone communication
Basic math
High school diploma or GED
Fax machines
Financial product expertise
Computer skills
Telephone systems
Assisting with digital banking services
Faxing
Bill payment support
Industry knowledge of retail banking

Full Job Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members on the telephone and/or in person, providing a broad range of Credit Union information using a consultative approach, performing basic transactions (transfers, inquires), and making referrals to the appropriate individual in a professional and efficient manner. Places an emphasis on enthusiastic quality service and member advocacy while concentrating on building member relationships.

Essential Responsibilities

Operates a multi-line switchboard. Assists members by telephone and/or via electronic communication, determines their needs, and refers them to the appropriate individual. Provides routine and detailed information to callers. May take messages and distribute them in a timely manner.
Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
Maintains an advanced knowledge of the online banking system (Architect/Bill Pay) to work as the support team for members and employees within the organization.
Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs.
Maintains an effective working knowledge, including the technical aspects of the products and services offered to members.
Maintains a strong understanding of the general functions of Credit Union departments and workflows in order to achieve first-call resolution whenever possible.
May perform telemarketing including, but not limited to, term share certificates.
May quote interest rates, loan payment amounts and collateral valuations.
Answers member questions and resolves member problems, concerns, and complaints including, but not limited to, refunding fees. Routinely tracks frequently asked questions and member concerns and follows up on member e-mails.
May perform miscellaneous duties including, secure messages, guestbook messages, and completing miscellaneous projects for other departments, etc.
Operates the voicemail system, forwarding messages to the appropriate people.
May assist in training new employees.

Necessary Experience and Qualifications

Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Ability to operate a multi-line switchboard and on-line computer terminals accurately and efficiently to process calls and basic member transactions. Must include good working knowledge of core computer system, Nautilus, Word, E-mail, E-Services (home banking, Bill Pay, etc.) and Excel. Must be able to operate a fax machine and adding machine as normally acquired in one to three months of on-the-job experience.
Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be cross-trained in the MSR areas.
Communication/listening skills necessary to deal effectively and courteously with a diverse group of members and employees in high-stress situations.
Ability to exercise independent judgment when addressing member problems.
Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations.
Ability to stay in one place or work in a confined area for extended periods and to move about for up to ten percent of work time in order to distribute correspondence.
Ability to concentrate and pay close attention to detail for over ninety percent of work time.

Work Environment and Physical Requirements

Office environment with moderate level of noise
Frequent use of telephone, copier, computer, fax machine and other office machines
Prolonged sitting or standing
Frequent mental and visual concentration

NOTE: This job has the potential to work hybrid, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

call center representative jobs in appleton wi

Contact Center Representative

Full Time - Call Center Representative

Call Center Representative

Contact Center Representative

Contact Center Representative - Neenah Branch

Inbound Life Insurance Sales Rep - Warm LEADS Provided

Customer Service Representative - Phone/Email (onsite first 30 days)

Consumer Sales Representative-Retail

Contact Center Representative – Platelets

Customer Service Representative Specialist

Customer Service Representative (Member Services)

Child Support Specialist

Customer Service Agent - Office

Member Experience Representative I, TPA

Part Time Call Center Representative

Full Time Call Center Representative

Sales Representative

Representative - Customer Service (Order Clerk)

Customer Service Representative | Contact Center

Technical Support Representative

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