We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.
As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule:
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Shifts available: 7am - 3pm ; 3pm - 11pm
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Flexibility for weekends and Holidays is required.
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Weekly Hours ranging between 16-25 hrs/week
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities. It's recognized for its excellent service, quality dining, and commitment to community, having won "The Best of the Valley We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
Team Member Perks / Benefits:
We believe in taking care of our team just like they take care of our guests.
Here’s what you’ll enjoy as a part of our team:
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Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
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Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
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Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
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Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
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Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays.
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Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
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401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
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Aflac Supplemental Insurance: Available for both full-time and part-time team members.
Position Purpose:
The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Key Responsibilities:
This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.
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Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
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Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
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Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members.
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Process payments, manage reservations, and balance cash and credit reports.
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Address and resolve guest concerns, striving for complete guest satisfaction.
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Demonstrate professional and effective communication skills and basic math aptitude.
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Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
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Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
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Follow security protocols for room keys and property.
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Work collaboratively with team members to fulfill special requests and provide exceptional service.
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Represent company in a friendly and professional manner.
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Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
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Perform all other related duties assigned.
Qualifications:
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Read, write, and speak English fluently.
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Write legibly.
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Neat, well - groomed appearance.
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Must have flexible schedule to include weekends
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Professional appearance and a friendly, service-oriented demeanor.
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Hospitality or customer service experience preferred.
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Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
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Ability to multitask effectively in a fast-paced environment.
Physical Requirements:
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Prolonged standing: Most of the workday will be spent standing at the front desk.
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Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
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Mobility: Ability to move around the front desk area to assist guests.
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Visual acuity: Clear vision for reading information on computer screens and guest documents.
We look forward to hearing from you!
