Top 429 bilingual customer service associate Jobs in arcadia ca

Customer Service Representative (Bilingual Mandarin and Cantonese)
Clever Care Health Plan —Arcadia, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
- Health insurance
Bilingual Customer Service Representative
Kelly Services —Pasadena, CA
- $20 an hour
- Email
- Spanish
- Working with individuals with disabilities
- English
- Paid holidays
- Disability insurance
Quick Apply
7d
Customer Support Specialist – Bathroom Products / Plumbing
Fullest LLC —Norwalk, CA
- $24 - $26 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Client Relations Manager (Chinese-Speaking)
ALIGCUS Inc —San Gabriel, CA
- $25 - $32 an hour
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Safeline Insurance Agency, Inc —Burbank, CA
- $25 - $30 an hour
- Full-time
- Office
- Administrative experience
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative fluent in Mandarin Chinese
State Farm Insurance —Hacienda Heights, CA
- $40,000 - $60,000 a year
- Full-time
- Sales
- Computer literacy
- Office
- Health insurance
- Paid time off
Quick Apply
13h
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Customer Service Representative
Worldwide Produce —Los Angeles, CA
- From $20 an hour
- Full-time
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Bilingual Insurance Customer Service Representative (English/ Spanish) We train from A to Z!
Academy Automobile Insurance Services, Inc. —Inglewood, CA
- $20 - $24 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
4WP/ORW —Gardena, CA
- $18 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
7d
Bilingual Customer Service/Sales Agent
Fred Loya Insurance —Ontario, CA
- $17 - $20 an hour
- 8 hour shift
- Spanish
- High school
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
6d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Diamond Bar, CA
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Luxury Brand Specialist (Authentication & Customer Service) -Japanese Bilingual
PASONA N A, INC. —Los Angeles, CA
- $4,000 a month
- Weekends as needed
- English
- Entry level
- Retail sales
Patient Recruitment - Research Assistant (Bilingual Mandarin)
CenExel Clinical Research —Anaheim, CA
- $20 - $22 an hour
- Full-time
- Background check
- Psychiatry
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
7d
Manager, Client Solutions_Japanese Bilingual
PASONA N A, INC. —Pasadena, CA
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- English
- 401(k)
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Fiesta Auto Insurance —La Puente, CA
- $50,000 - $125,000 a year
- 8 hour shift
- Spanish
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Bilingual Customer Service/Sales Agent
Fred Loya Insurance —Pomona, CA
- $17 - $20 an hour
- Full-time
- Spanish
- High school
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
ENTRY Level - Customer Service Representative
TAG —Chino Hills, CA
- $17 - $20 an hour
- Full-time
- Spanish
- Customer service
- Computer literacy
- Life insurance
Quick Apply
Customer Service Representative
Oro Company —Los Angeles, CA
- From $17.84 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Quick Apply

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Customer Service Representative (Bilingual Mandarin and Cantonese)

Clever Care Health Plan -
Arcadia, CA

Apply Now

Job Details

Full-time
$20 - $23 an hour

Benefits

Health insurance

Qualifications

High school diploma or GED

Full Job Description

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Who Are We? ✨

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.

Why Join Us?

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Job Summary

Member Advocates are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. Serves members by being the main point of contact at Clever Care for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. A successful Member Advocate I ensures member satisfaction by providing superior customer service and displaying a willingness to help at all times while maintaining a professional demeanor.

Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.

Functions & Job Responsibilities

Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email, fax, or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Participates in member calling projects as assigned by management to support the overall Clever Care goal of membership retention.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Other duties as assigned

Qualifications

Education and Experience:

High School Diploma or equivalent required.
Bachelor’s Degree or equivalent work experience preferred
Two (2) years Customer Service experience preferably in healthcare management and/or a call center setting

Skills:

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
Bilingual in Cantonese, Mandarin, Vietnamese, Korean, Spanish, Thai, Khmer, Japanese may be required.
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Ability to listen, talk, and type at the same time.
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 40 wpm. 60 wpm preferred

Other:

Must be willing and able to work some weekends from October-March

Wage Range: $20 - $23 per hour

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

Must be able to travel when needed or required
Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

#LI-Hybrid

Apply Now

Refine Your Search

bilingual customer service associate jobs in arcadia ca

Customer Service Representative (Bilingual Mandarin and Cantonese)

Bilingual Customer Service Representative

Customer Support Specialist – Bathroom Products / Plumbing

Client Relations Manager (Chinese-Speaking)

Customer Service Representative

Customer Service Representative fluent in Mandarin Chinese

Bilingual Customer Service Representative

Customer Service Representative

Bilingual Insurance Customer Service Representative (English/ Spanish) We train from A to Z!

Customer Service Representative

Bilingual Customer Service/Sales Agent

Bilingual Multi-Location Customer Service Specialist (Spanish)

Luxury Brand Specialist (Authentication & Customer Service) -Japanese Bilingual

Patient Recruitment - Research Assistant (Bilingual Mandarin)

Manager, Client Solutions_Japanese Bilingual

Member Service Representative

Customer Service Representative

Bilingual Customer Service/Sales Agent

ENTRY Level - Customer Service Representative

Customer Service Representative

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