Customer Service
- Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
- Greet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
- Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience
- Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations
- Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management if unable to resolve directly
Department Operations
- Daily production of from-scratch sweet and savory baked goods including, pastries, desserts, pizzas, pot pies and more as assigned, following the highest standard of food safety, cooking/baking techniques and in accordance with department expectations and procedures
- Follow established recipes, cooking and baking techniques along with production schedule to ensure that food quality, quantity and freshness meets food safety and department standards throughout preparation, storage, and presentation
- Test ingredients and finished products to ensure they meet quality standards
- Understand food allergies and special diets and able to assist customers in selecting appropriate foods and products
- Ensure all major allergens in bakery products are accurately identified on labels and ingredient signage and take immediate appropriate action if corrections need to be made
- Effectively ensure all bakery displays, including self-service and full-service displays, are always fresh, full, and attractive throughout shift
- Receive and process special orders
- Check special orders board at the beginning of each shift and ensure that correct prep and production are completed to fulfill orders in a timely manner
- As delegated by department supervisor, assists in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks.
- Participates in cross-training by helping to train others on Baker position job functions and by learning to perform the job functions of other positions within your department
- Maintain and update recipes and production batch list yields and report any discrepancies or inaccuracies to department management
- Participate in recipe improvement and development as requested by department management
- Pull expired product based on sell-by date and quality standards and record accurately by weight or quantity on spoilage sheet
- Maintain a clean and organized workstation throughout the shift
- Wash dishware manually and through dish/sanitizer machine, following department and food safety procedures in production areas
- Maintain dishwashing station and equipment in good condition and working order
- Maintain department appearance, keeping the bakery and deli production areas clean, orderly and organized including wiping down self-serve and full-service areas, regularly face grab and go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep the floors clear of debris, sweep/spot mop, dust, empty compost, trash and recycling as needed
- Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory
- Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
- Learn to place orders from suppliers; place orders as assigned by supervisor
- Perform all tasks, according to department procedure, accurately, efficiently, and free of errors
- Performs tasks consistently at an acceptable rate and quality, as outlined by department supervisor
- Organize tasks efficiently, prioritize, maintain focus, and stay productive
- Achieve established goals and expected results for the department
- Become familiar with the products we carry throughout all departments and where they are located throughout the store
- Answer phones, routing calls to appropriate staff and taking messages as needed
- Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently
- Regularly check mailbox and/or email for important company communications and review posted memos
- Assist in other departments, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Sanitation & Safety
- Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code
- Communicate and document any equipment maintenance and/or safety concerns to department management
REQUIRED COMPETENCIES
- Outstanding customer service and communication skills
- Excellent communication skills and willingness to work as part of a team; ability to communicate
effectively
- Knowledge and experience working in food service and commercial cooking and bakery production
- Understanding of quality scratch food production and fundamental cooking and baking techniques
- Possesses SERV Safe or Food Handlers certification, or able to obtain within first month of employment
- Ability to work on a variety of tasks simultaneously, prioritize and remain flexible in a fast-paced deli and bakery environment to meet timelines and goals
- Ability to operate all equipment necessary to perform the job
- Ability to read and comprehend instructions and recipes; knowledge and understanding of dietary and measurement abbreviations and conversions
- Possesses the knowledge and ability to work all production shifts as needed
- Analytical ability and proficiency in math
- Ability to understand and adhere to all organizational and department rules, policies, and procedures, including those listed in the employee handbook, CBA, and Health and Safety guidelines
- Ability to work on a variety of tasks simultaneously, prioritize, and remain flexible
- Works well independently but able to work closely and cooperatively with others
- Strong attention to detail and organizational skills
- Knowledge of the natural foods industry
- Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
- Can accept feedback openly without defensiveness
- Accepts direction willingly and follows through with delegated tasks
- Willing to accept and adapt to change
- Maintain positive relationships with outside professionals and vendors
- Ability to approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Physical Requirements
- Ability to work late night or early morning shifts
- Stand and walk for extended periods of time
- Ability to push/pull bins and racks weighing up to 100 lbs.
- Ability to work at a fast pace
- Bend and stoop to grasp objects and climb ladders
- Bend and twist neck and waist, reach above and below shoulders and squat
- Bend and lift loads, not to exceed 75 pounds
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation
Work Environment
Fast paced deli and bakery production areas and retail floor environment. At times may work with or near moving mechanical parts (i.e. oven, sheeter, mixer, pie press, baler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to production equipment, computers, paging, telephones, human voices, sound system and machinery. Occasional job-related travel within Arcata and Eureka.
Customary Work Schedule
This position customarily works a varied schedule which may include early, late, and/or weekend shifts with occasional overtime and the appropriate meal and rest breaks provided. The position requires reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position. Employees are expected to report for work on time and appropriately uniformed.
IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.
EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ensures an outstanding experience for customers by providing fresh, made-from-scratch, high quality products and consistently demonstrating exceptional customer service. Responsible for producing sweet and savory baked goods, including pastries, desserts, pizza and more as assigned; accurately follows recipes and department standards, completes assigned production lists, and maintains cleanliness and organization in the production area while adhering to safety and food handling procedures.
