Top 114 Customer relations representative Jobs in Archdale, Nc

Patient Service Representative I, High Point & Greensboro
Atrium Health —High Point, NC
- $20.80 - $31.20 an hour
- Full-time
- Microsoft Word
- Anatomy knowledge
- Microsoft Excel
- Paid parental leave
- Disability insurance
2h
Client Service Representative
Paychex —High Point, NC
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
13d
Advertising Sales Representative-Burlington, Lexington, High Point Areas
High Point Enterprise, Lexington Dispatch, Asheboro Courier-Tribune, Burlington Times News —High Point, NC
- $26,875.20 - $60,875.00 a year
- Full-time
- Background check
- Clean driving record
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Regional Manager
Admiral Security Services —Greensboro, NC
- $57,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- Health insurance
- 401(k)
Quick Apply
1d
Class A Local Delivery Driver
Second Harvest Food Bank of NWNC —Winston-Salem, NC
- $25.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
12d
Food Purchasing Manager
Second Harvest Food Bank of NWNC —Winston-Salem, NC
- $30 - $33 an hour
- Part-time
- Sales
- Marketing
- ServSafe
- 401(k)
- 401(k) 4% Match
Quick Apply
17h
Admissions Representative
ECPI University LLC —High Point, NC
- University
- Bachelor's degree
- Computer skills
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Danielle Waller - State Farm Agent —Lexington, NC
- $40,000 - $55,000 a year
- Full-time
- Mid-level
- In-person
- Visual & Performing Arts
- Paid holidays
- Paid time off
Quick Apply
Patient Service Representative - Family Medicine-Deep River, Asheboro
Atrium Health —Asheboro, NC
- $20.80 - $31.20 an hour
- Full-time
- Microsoft Word
- Anatomy knowledge
- Microsoft Excel
- Paid parental leave
- Disability insurance
14h
Account Representative - State Farm Agent Team Member
Kyle Mills - State Farm Agent —High Point, NC
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Account Representative - State Farm Agent Team Member
Danielle Waller - State Farm Agent —Lexington, NC
- $40,000 - $55,000 a year
- Full-time
- In-person
- Visual & Performing Arts
- Senior level
- Paid holidays
- Paid time off
Quick Apply
Quality Engineer
TWE Nonwovens US Inc —High Point, NC
- Computer literacy
- Engineering
- Basic math
Quick Apply
3d
Patient Service Representative I, High Point & Greensboro
Advocate Aurora Health —High Point, NC
- $20.80 - $31.20 an hour
- Full-time
- Microsoft Word
- Anatomy knowledge
- Microsoft Excel
11h
Customer Relations Representative - State Farm Agent Team Member
Elizabeth Soots - State Farm Agent —Kernersville, NC
- $60,000 - $80,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- 401(k)
- Paid time off
Quick Apply
Labor Relations Specialist III
Daimler Truck North America —High Point, NC
- $104,000 - $133,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Research
- Master's degree
- Paid parental leave
- Paid holidays
8h
Account Representative - State Farm Agent Team Member
Dakota Andrews - State Farm Agent —Greensboro, NC
- $20 - $35 an hour
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Rick Babusiak - State Farm Agent —Winston-Salem, NC
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Associate Medical Sales Representative
Paragon 28, Inc. —Winston-Salem, NC
- Weekends as needed
- Inventory control
- Mid-level
- Driver's License
Customer Relations Representative - State Farm Agent Team Member
Kyle Mills - State Farm Agent —High Point, NC
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Representative, PFM Business Intelligence
Inmar —Winston-Salem, NC
- Full-time
- Customer service
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
7d

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Patient Service Representative I, High Point & Greensboro

Atrium Health -
High Point, NC

Apply Now

Job Details

Full-time
$20.80 - $31.20 an hour
2 hours ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Department:

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Monday - Friday

Weekend rotation for select areas

Pay Range:

$20.80 - $31.20

Job Description

Patient Service Representative I

Locations: High Point & Greensboro Clinics

JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.

EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.

2. Ensures all patient demographic and insurance information is complete and accurate

3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred

4. Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due

5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate

6. Identifies patients in need of financial assistance and refers patients to Financial Counselor

7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

9. Proactively communicates issues involving customer service and process improvement opportunities to management

10. Meets productivity requirements to ensure excellent service is provided to customers

11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information

SKILLS & QUALIFICATIONS:

Ability to identify and understand issues and problems.
Examines data and draws logical conclusions based on information available
Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.
Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation
Ability to handle sensitive and confidential information according to internal policies
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Experience with Microsoft Outlook, Word and Excel and ADT software
Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages
Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work

WORK ENVIRONMENT:

Exposed to a normal office environment.
Must be able to sit the majority of the workday.
Occasionally lifts up to 10 lbs.
Operates all equipment necessary to perform the job

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.

Apply Now

Refine Your Search

customer relations representative jobs in archdale, nc

Patient Service Representative I, High Point & Greensboro

Client Service Representative

Advertising Sales Representative-Burlington, Lexington, High Point Areas

Regional Manager

Class A Local Delivery Driver

Food Purchasing Manager

Admissions Representative

Customer Relations Representative - State Farm Agent Team Member

Patient Service Representative - Family Medicine-Deep River, Asheboro

Account Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member

Quality Engineer

Patient Service Representative I, High Point & Greensboro

Customer Relations Representative - State Farm Agent Team Member

Labor Relations Specialist III

Account Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Associate Medical Sales Representative

Customer Relations Representative - State Farm Agent Team Member

Representative, PFM Business Intelligence

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