Top 17 It help desk support Jobs in Arden, Nc

IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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1d
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
- $55,000 - $65,000 a year
- On call
- Background check
- Computer science
- Microsoft Outlook
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Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
- $21 - $22 an hour
- Overtime
- Computer Science
- Office
- Windows
- Paid holidays
- Health insurance
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1d
Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
9d
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
Network & Systems Administrator
Brevard College —Brevard, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
- Tuition reimbursement
Manager IT and Security
Advanced IT Concepts LLC —Mill Spring, NC
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
FT IT Field Support Technician I
Haywood Community College —Clyde, NC
- $34,500 - $39,000 a year
- Online Application
- Classroom
- University
- Continuous improvement
- Paid holidays
- Disability insurance
3d
Senior System Engineer
HCA Healthcare —Asheville, NC
- Full-time
- Analysis skills
- Travel
- Reliable transportation
- Employee stock purchase plan
- Disability insurance
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IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting…
$55,000 - $65,000 a year
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Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field. 401(k) with company matching.
$21 - $22 an hour
Quick Apply
1d

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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
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2d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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IT Support Tier I

ACF Technologies, Inc. -
Asheville, NC

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Job Details

$18 - $21 an hour
1 day ago

Qualifications

IIS
Software implementation
SSRS
Microsoft Exchange
Research
Windows
Network infrastructure
SQL
Cisco routers/switches implementation
Math
Email configuration (technical support)
Computer hardware
Hardware support
Scripting
Networking equipment (troubleshooting support)
System deployment
SNMP
SMTP
Windows Server administration
Client-server architecture
Debugging
Network security
Database software proficiency

Full Job Description

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products; understand the client’s business needs and improve client satisfaction with ACF’s products. This is a high-profile position where client satisfaction and maintaining ACF’s high-quality standards are a priority.

This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions.

Essential Duties and Responsibilities:
Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise in all ACF products.
Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation.
Document known issues/fixes/workarounds in knowledgebase articles.
Maintain customer database by logging all support calls.
Provide on-call coverage in a rotation.

Job Requirements & Skills:
BS in Computer Science, Information Systems or a technically related field or equivalent related work experience in a multi-site software services environment.
Working knowledge of Microsoft Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (Cisco, Bay, Netgear, etc.) network security, etc.
An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE.
Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects.
Experience configuring, setting up, and debugging PC-based and Web-based systems.
Understanding of SQL/Scripting/Reporting SQL Server Reporting Services.
Preferred Certifications: Security + and Cloud +
Help Desk experience preferred.
Exhibit "Customer Success" behavior
Experience with NetSuite helpdesk software preferred
Software as a service (SaaS) experience
Requires reading; math; conducting research via customer-oriented questions; documenting feedback and coordinating with others to accomplish results.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Refine Your Search

it help desk support jobs in arden, nc

IT Support Tier I

IT Technician II

IT Support Specialist In-Person Position

Software Support Technician (Technical Support / Help Desk)

Helpdesk Technician

Service Desk Agent I

Network & Systems Administrator

Manager IT and Security

FT IT Field Support Technician I

Senior System Engineer

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