Top 240 Customer care manager Jobs in Ardmore, Pa

Manager of Client Services - Home Care
Confidential —Willow Grove, PA
- From $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Customer Success Manager / Account Manager
TeamLogic IT —Langhorne, PA
- $65,000 - $85,000 a year
- Full-time
- Remote
- 7 years
- 6 years
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Wayne, PA)
Apogee Insurance Group —Wayne, PA
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Client Advisor
CH Carolina Herrera —King of Prussia, PA
- From $21 an hour
- Full-time
- Spanish
- Merchandising
- Children
- Commuter assistance
- Health insurance
Quick Apply
14d
Target Customer Planning Manager
OLIPOP —Philadelphia, PA
- $110,000 - $140,000 a year
- Weekends as needed
- Remote
- Sales
- Analysis skills
- Driver's License
Quick Apply
5d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Blue Bell, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
Quick Apply
CUSTOMER SERVICE MANAGER
Omega Flex Inc —Exton, PA
- $80,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- Contracts
- Health insurance
Quick Apply
13d
Senior Manager Voice of Customer Business Partner Lead
Jazz Pharmaceuticals —Philadelphia, PA
- $136,000 - $204,000 a year
- Remote
- 7 years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Client Services Manager
BAYADA Home Health Care —Wynnewood, PA
- Urgently hiring
- Management
- Medical office experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, SMB
Clerri —Philadelphia, PA
- $75,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
Quick Apply
Commercial Client Experience Manager
Ernst Brothers —Conshohocken, PA
- $140,000 - $150,000 a year
- Full-time
- Mid-level
- Business development
- Commercial
- Paid holidays
- Dental insurance
Quick Apply
Regional Customer Service Manager
Johnson Matthey —Devon, PA
- Full-time
- Spanish
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Unit Manager Customer Care
Piedmont Airlines, Inc. —Philadelphia, PA
- $50,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
1d
Air Logistics Healthcare Customer Care Manager
Kuehne+Nagel —Media, PA
- English
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Client Support Manager
Onbe —Conshohocken, PA
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
Agilent Technologies Inc —Wilmington, DE
- $97,920 - $153,000 a year
- Full-time
- Inventory management
- 5 years
- Bachelor's degree
VP HR Client Services
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Parental leave
Client Success Manager (Value Based Care Platform)
Sellers Dorsey —Philadelphia, PA
- $106,000 - $140,000 a year
- Remote
- 5 years
- Driver's License
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Engagement Manager
IntegriChain —Philadelphia, PA
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Dispatch Manager - Customer Delivery Hub
White Cap —Sharon Hill, PA
- Urgently hiring
- 7 years
- Management
- Inventory management
- Paid parental leave
- Health insurance
5d

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Manager of Client Services - Home Care

Confidential
Willow Grove, PA

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

401(k)
Paid time off

Qualifications

Computer operation
Confidential information handling
Team leadership
Employee relationship building
High school diploma or GED
Driver's License
Bachelor's degree
Desktop applications
Productivity software
Medical terminology

Full Job Description

Manager of Client Services – Home Care

Full-Time | Exempt

Join Our Team!

Are you an experienced leader who thrives in a fast-paced home care environment? Do you enjoy building strong relationships with clients, supporting caregivers, and leading high-performing teams?

We are a well renowned home care and wellness company seeking a Manager of Client Services to oversee our scheduling operations, client care coordination, and caregiver management. This leadership role is essential to ensuring exceptional service delivery, regulatory compliance, and operational excellence while making a meaningful impact in the lives of seniors and adults who wish to remain safely at home.

If you're passionate about healthcare, leadership, and providing outstanding customer service, we'd love to hear from you.

Position Summary

The Manager of Client Services is responsible for overseeing all aspects of client care coordination, caregiver management, scheduling operations, and service delivery. This position leads the Scheduling and On-Call teams to ensure clients receive exceptional care while supporting caregiver satisfaction and maintaining operational efficiency.

Working closely with the RN Supervisor, Community Outreach Coordinator, and Owner, this role ensures compliance with state regulations, company policies, and quality standards while helping achieve business performance goals.

Responsibilities of the Manager of Client Services:

Leadership & Team Management

Lead, coach, mentor, and develop Scheduling Coordinators and On-Call team members.
Conduct performance evaluations and provide ongoing coaching and training.
Develop employee retention strategies and promote a positive, collaborative workplace culture.
Redeploy staff as needed to best meet operational demands.

Client & Caregiver Relations

Serve as the primary point of contact for client and caregiver concerns.
Build and maintain positive relationships with clients, families, caregivers, and referral partners.
Resolve service concerns promptly and professionally.
Ensure all client care standards are consistently met.

Operations Management

Oversee daily scheduling, staffing, and service delivery.
Monitor staffing levels to maximize efficiency and client satisfaction.
Ensure company policies and procedures are consistently followed.
Coordinate contractual services as needed.

Compliance & Quality Assurance

Ensure compliance with all applicable state regulations and company policies.
Respond appropriately to complaints and implement corrective action plans.
Maintain department policies and procedures, coordinating updates with Human Resources.
Monitor key performance indicators and implement continuous improvement initiatives.

Communication & Decision Making

Clearly communicate expectations, goals, and operational updates to staff.
Keep ownership informed of departmental performance, challenges, and successes.
Make timely, informed decisions while balancing client needs and business objectives.
Communicate important client updates with appropriate team members.

Qualifications Required for the Manager of Client Services

High school diploma or equivalent.
Minimum of 2 years of management or operations leadership experience.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of Microsoft Office and other computer applications.
Knowledge of medical terminology.
Ability to maintain confidentiality and exercise sound judgment.

Qualifications Preferred for the Manager of Client Services

Home care, healthcare, or senior care management experience.
Experience managing scheduling teams.
Knowledge of state home care regulations.
Experience with WellSky or similar scheduling and billing software.

An ideal candidate for the Manager of Client Services is:

A confident and supportive leader
Customer service focused
Highly organized and detail oriented
Calm under pressure
An excellent communicator
Solutions-driven with strong decision-making skills
Passionate about improving the lives of clients and supporting caregivers

Physical Requirements

Prolonged periods of sitting and computer work.
Occasional local travel for client visits and community outreach.
Ability to lift up to 20 pounds occasionally.

Work Environment

This position is primarily office-based with frequent interaction with caregivers, clients, and office staff. The environment is fast-paced, collaborative, and focused on delivering exceptional home care services.

Why Join Our Team?

We are committed to providing exceptional care while creating a positive workplace where employees are valued, supported, and empowered to grow. If you're looking for an opportunity to make a meaningful difference while leading an outstanding team, we'd love to meet you.

Pay: From $75,000.00 per year

Benefits:

401(k)
Paid time off

Application Question(s):

Do you have experience in home care operations, scheduling practices, and compliance requirements?
Do you have experience managing employees (leading, coaching, training, developing)? How many?

Education:

Bachelor's (Preferred)

Experience:

Business or Operations Management: 2 years (Required)
Home Care and/or Healthcare: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in ardmore, pa

Manager of Client Services - Home Care

Customer Success Manager / Account Manager

Customer Relationship Manager/Associate Agency Representative (Wayne, PA)

Client Advisor

Target Customer Planning Manager

Customer Success Manager

CUSTOMER SERVICE MANAGER

Senior Manager Voice of Customer Business Partner Lead

Client Services Manager

Customer Success Manager, SMB

Commercial Client Experience Manager

Regional Customer Service Manager

Unit Manager Customer Care

Air Logistics Healthcare Customer Care Manager

Client Support Manager

Customer Service Manager

VP HR Client Services

Client Success Manager (Value Based Care Platform)

Customer Engagement Manager

Dispatch Manager - Customer Delivery Hub

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