The Sales Operations Specialist will be responsible for working with our buyers and internal partners to onboard buyers, manage our post-sales processes and improve our overall buyer experience. Sales Support Specialists will also support upstream partners and internal business groups.
This is a hybrid role that requires working at the Lewisville facility 2-3 days a week, Monday through Friday, from 8AM to 5PM.
What will be my duties and responsibilities in this job?
- Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, work with Ops and clients to prepare SKUs for fulfillment
- Process sales orders, internal orders, and other transactions in Oracle
- Support post-sale processes for buyers – device unlock requests, shipping and other account management activities
- Integrate new buyers into sales and support processes
- Work with internal partners to manage customer-driven inventory requests
- Take ownership of process improvement, working with internal teams to drive simplification and quality
- Support client supplemental sales platform programs and other special projects as needed
- Investigate and troubleshoot system issues and buyer questions related to sales orders
- Review and provide approvals for RMA Requests. Collaborate with Quality Team to improve output
- Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed
- Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions
- Comply with Assurant policies and guidelines
- Communicate with Assurant customers
- Proactively communicate with the Quality, Production, and Shipping teams
- Participate in process documentation efforts for all assigned tasks.
- Crosstrain on key tasks to ensure continuity of customer experience
- Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities
- Support the Head of AVR Operations and the entire AVR
What are the requirements needed for this position?
- In-depth understanding of sales principles and customer service practices
- Strong MS Office skill and Intermediate proficiency in Excel
- Strong planning, organization, and time-management skills with a keen eye for detail
- Resilience with the ability to thrive in a rapidly changing environment
- Willingness to work extended hours including nights and weekends when required
- Experience in a sales support or customer service role
What other skills/experience would be helpful to have?
- Oracle or other ERP experience is preferred
- Experience working with international customers
- Bachelor’s Degree
Pay Range:
$ 23,66 - $ 39,06
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .
For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
