Top 93 Center director Jobs in Arizona

Director of Customer Service and Innovation
City of Goodyear, AZ —Goodyear, AZ
- $149,518.56 - $221,960.94 a year
- Full-time
- 7 years
- Writing skills
- Office
- Paid holidays
- Disability insurance
2d
Center Director
KinderCare Education —Phoenix, AZ
- Full-time
- Sales
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Head Start Center Director I, Flagstaff
Northern Arizona Council of Governments —Flagstaff, AZ
- $27.55 an hour
- Mid-level
- 3 years
- Preschool
- Paid holidays
- Dental insurance
Quick Apply
Collision Center Manager
Confidential —Phoenix, AZ
- From $144,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Assistant Director at a Thriving Tutoring and Learning Center - Full Time
Huntington Learning Center - North Scottsdale —Scottsdale, AZ
- $40,000 - $45,000 a year
- Part-time
- Sales
- Marketing
- Mid-level
- Profit sharing
- 401(k)
Quick Apply
6d
Preschool Executive Director
Children's Learning Adventure —Phoenix, AZ
- Full-time
- Classroom
- Childcare
- Preschool
- Health insurance
- Dental insurance
Quick Apply
5d
Center Director
SR Code Alpha —Phoenix, AZ
- $19 - $24 an hour
- Full-time
- Background check
- Sales
- Customer service
- Paid time off
- Flexible schedule
Quick Apply
Child Care Assistant Director
The Learning Experience - Ahwatukee —Phoenix, AZ
- $45,000 - $55,000 a year
- Full-time
- Classroom
- CPR Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Assistant Director
Children's Learning Adventure —Maricopa, AZ
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Part-Time Teacher/Tutor - All Grades/All Subjects
Huntington Learning Center - North Scottsdale —Scottsdale, AZ
- $19 - $20 an hour
- Part-time
- Classroom
- High school
- Teaching Certification
- Profit sharing
- 401(k)
Quick Apply
1d
Early Heart Start/ Head Start Cook I, Camp Verde
Northern Arizona Council of Governments —Camp Verde, AZ
- $16.11 an hour
- Classroom
- Maintenance
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply
Child Care Associate Center Director
Busy Bees —Phoenix, AZ
- Full-time
- Customer service
- Mid-level
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Center Director (BCBA)
Autism Spectrum Therapies —Chandler, AZ
- $100,000 - $110,000 a year
- Mid-level
- Master's degree
- Children
5d
Customer Experience Agent
SmartStop 3PM —Arizona
- $16 - $18 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Assistant Director at Skyrise School on Southern Avenue
KinderCare Education —Mesa, AZ
- Full-time
- Classroom
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Daycare Center Director
Growing Steps Childcare and Learning Center —Tucson, AZ
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Preschool
- 1 year
- 401(k) matching
- Employee discount
Quick Apply
Child Care Floating Center Director
Busy Bees —Phoenix, AZ
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Director, Business and Finance
University of Arizona —Tucson, AZ
- $117,883 - $153,248 a year
- Full-time
- 5 years
- Writing skills
- Residential
- Paid holidays
- Health insurance
Assistant Director at Ocotillo KinderCare
KinderCare Education —Chandler, AZ
- Full-time
- Classroom
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Limited Term Adjunct Instructor (Russian)
University of Arizona —Tucson, AZ
- $3,000 - $13,500 a month
- Part-time
- Doctoral degree
- Mid-level
- Residential
3d

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Director of Customer Service and Innovation

City of Goodyear, AZ -
Goodyear, AZ

Apply Now

Job Details

Full-time
$149,518.56 - $221,960.94 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Life insurance

Qualifications

Statistics
Staff supervision
Team leadership
Writing skills
Employee relationship building
Driver's License
Algebra
Task assignment
Technical Proficiency
Program budgeting

Full Job Description

Job Description Summary

The position will be open until filled with a first review date of August 14, 2026

The Director of Customer Service and Innovation leads organizational efforts to enhance customer experience, drive service excellence, and implement innovative practices across all service channels. This role is responsible for strategic planning, continuous improvement, performance measurement, and oversight of customer-facing operations, including the 311 Call Center.

Director of Customer Service and Innovation Recruitment Brochure

The ideal candidate for this newly created leadership role will be an experienced, forward-thinking professional who brings a blend of strategic vision, analytical strength, people-centered leadership, and deep expertise in customer experience. Joining an organization with an award-winning workplace culture, the chosen candidate must be capable of elevating that culture even further— making customer service excellence a defining organizational cornerstone and leveraging the city’s culture to deliver exceptional performance.

Key attributes of the Ideal Candidate:

Strategic and innovative thinker
Expert in performance management and KPI frameworks
Strong continuous improvement leader
Call center operations expertise
Culture builder and people - centered leader
Collaborative relationship builder
Skilled communicator and change champion
Results - driven, purpose - driven leader

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Essential Functions

Directs organization-wide customer service strategies, aligning service delivery with strategic objectives, performance expectations, and long-term planning priorities.
Leads the design, implementation, and monitoring of organizational performance measures, KPI frameworks, and customer experience dashboards used to guide decision-making and resource allocation.
Oversees continuous improvement initiatives to streamline workflows, reduce service friction, and enhance operational efficiency across all customer service functions.
Provides strategic leadership for the 311 Call Center, ensuring responsive, accurate, and high-quality service through modern tools, clear procedures, and effective staff development.
Introduces and evaluates innovative technologies, service platforms, and process enhancements that strengthen customer engagement and support modernization of services.
Collaborates with departments to improve customer touchpoints, integrate service systems, and promote organization-wide service consistency and accessibility.
Develops and maintains customer feedback systems and analytics processes that identify service trends, monitor satisfaction levels, and guide continuous improvement efforts.
Leads, mentors, and evaluates staff within customer service and innovation teams, cultivating a culture focused on service excellence, problem solving, adaptability, and innovation.

Requirements

Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent combination of education and experience.
Experience: Seven or more years of progressive experience in customer service management, operations, innovation, or process improvement.
Certifications and Other Requirements: Lean Six Sigma Black Belt Certification is highly desirable, but not required, Valid Driver’s License
Reading: Work requires the ability to read and comprehend complex legal documents, development agreements and contracts, executive business letters and communications, development-related documents, master plans, design guidelines, construction site plans, budget documents, business magazine, journals, newspapers and technical reports, strategic or operational plans.
Math: Work requires the ability to perform moderately complex math calculations such as addition, subtraction, multiplication, division, college algebra, and statistics.
Writing: Work requires college-level ability to write communication with executive management, City Council, and business executives; and prepare marketing documents, development agreements, and concise, professional letters.
Managerial: Complex - Work requires managing and monitoring work performance of a department including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
Budget Responsibility: Significant - Has responsibility for final approval of a department’s budgetary recommendations to a Deputy City Manager/City Manager. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them.
Policy/Decision Making: Significant - The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance. This position independently decides how objectives are achieved and what resources are needed. Typical positions in this category are upper management to executive level jobs.
Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
Interpersonal/Human Relations Skills: High - Interactions involve overseeing and/or approving final decisions regarding policy development and implementation. This level often involves interaction with others outside the organization or department on key departmental/organizational /regional issues and requires exercising participative management skills, high levels of emotional intelligence, networking and relationship building skills, negotiation, and the ability to reach consensus on complex issues to achieve organizational goals and objectives.

Apply Now

Refine Your Search

center director jobs in arizona

Director of Customer Service and Innovation

Center Director

Head Start Center Director I, Flagstaff

Collision Center Manager

Assistant Director at a Thriving Tutoring and Learning Center - Full Time

Preschool Executive Director

Center Director

Child Care Assistant Director

Assistant Director

Part-Time Teacher/Tutor - All Grades/All Subjects

Early Heart Start/ Head Start Cook I, Camp Verde

Child Care Associate Center Director

Center Director (BCBA)

Customer Experience Agent

Assistant Director at Skyrise School on Southern Avenue

Daycare Center Director

Child Care Floating Center Director

Senior Director, Business and Finance

Assistant Director at Ocotillo KinderCare

Limited Term Adjunct Instructor (Russian)

I want to receive the latest job alert for center director in arizona

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