Top 8843 Customer experience manager Jobs in Arizona

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Mgr, TRICARE Quality Assurance
TriWest Healthcare Alliance —Phoenix, AZ
- $107,000 - $119,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
8d
Provider Program Manager - APM
TriWest Healthcare Alliance —Phoenix, AZ
- $115,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
7d
Solutions Program Manager
TriWest Healthcare Alliance —Phoenix, AZ
- $128,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
2d
Program Integrity Manager
CVS Health —Phoenix, AZ
- $54,300 - $145,860 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
10d
Supervisor, Claims
Centene —Arizona
- $27.02 - $48.55 an hour
- Full-time
- Remote
- Management
- Research
- Mid-level
- Paid holidays
- Health insurance
1d
Senior Manager - Community Engagement and Strategic Partnerships
CVS Health —Arizona
- $75,400 - $182,549 a year
- Full-time
- Remote
- Master's degree
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
9d
Customer Experience Team Lead
Whatnot —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Supervising experience
- Paid parental leave
- Health insurance
Supervisor, Payment Integrity (Remote)
Molina Healthcare —Arizona
- $54,922 - $107,099 a year
- Full-time
- Remote
- Inventory management
- 3 years
- Mentoring
- Health insurance
Manager, Medicaid Value-Based Care Operations
CVS Health —Phoenix, AZ
- $54,300 - $159,120 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
7d
Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale
Marriott International, Inc —Scottsdale, AZ
- $192,000 - $263,550 a year
- Full-time
- 6 years
- Bachelor's degree
- Business Administration
8d
Provider Program Manager - Provider Strat Value Base Care
TriWest Healthcare Alliance —Phoenix, AZ
- $128,000 - $140,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
Team Manager - Scottsdale
Louis Vuitton —Scottsdale, AZ
- $95,000 - $105,000 a year
- Full-time
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
Manager, Procurement
TriWest Healthcare Alliance —Phoenix, AZ
- $122,000 - $128,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Finance
- AD&D insurance
- Disability insurance
PROCUREMENT MANAGER
City of Surprise, AZ —Surprise, AZ
- $110,216.60 - $165,324.38 a year
- Full-time
- Background check
- Management
- Customer service
- Paid holidays
- Health insurance
7d
TPS Client Advocacy and Events Manager
U.S. Bank National Association —Phoenix, AZ
- $133,365 - $156,900 a year
- Full-time
- Mid-level
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Learning Operations Manager
Chewy —Phoenix, AZ
- Full-time
- Microsoft Outlook
- Management
- Bachelor of Science
Warranty Service Manager
David Weekley Homes —Phoenix, AZ
- Construction site
- Research
- Mid-level
- Profit sharing
- Paid holidays
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Manager of Member Success
Redirect Health Inc —Phoenix, AZ
- $80,000 - $85,000 a year
- Full-time
- Spanish
- English
- 3 years
- Dental insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for customer experience manager in arizona

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near arizona

Quality Assurance Manager jobs in Phoenix, AZ

Operations Manager jobs in Phoenix, AZ

Warranty Manager jobs in Phoenix, AZ

Procurement Manager jobs in Phoenix, AZ

Hotel Manager jobs in Scottsdale, AZ

Provider Urgent Care jobs in Phoenix, AZ

Program Manager jobs in Phoenix, AZ

Managing Member jobs in Phoenix, AZ

Quality Assurance Manager jobs in Lawrenceburg, TN

Quality Assurance Manager jobs in San Antonio, TX

Quality Assurance jobs in Washington State

Quality Assurance Manager jobs in Chesapeake, VA

Hvac Manager jobs in San Antonio, TX

Quality Assurance Manager jobs in Michigan

Automotive Finance Manager jobs in Philadelphia, PA

Customer Advocacy Manager jobs in Stamford, CT

Customer Advocacy Manager jobs in Camden, NJ

Customer Advocacy Manager jobs in Austin, TX

Customer Advocacy Manager jobs in Kansas City, MO

Patient Advocacy Pharmaceutical jobs in Remote

Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Quick Apply

Refine Your Search

customer experience manager jobs in arizona

Call Center Team Manager

Mgr, TRICARE Quality Assurance

Provider Program Manager - APM

Solutions Program Manager

Program Integrity Manager

Supervisor, Claims

Senior Manager - Community Engagement and Strategic Partnerships

Customer Experience Team Lead

Supervisor, Payment Integrity (Remote)

Manager, Medicaid Value-Based Care Operations

Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale

Provider Program Manager - Provider Strat Value Base Care

Team Manager - Scottsdale

Manager, Procurement

PROCUREMENT MANAGER

TPS Client Advocacy and Events Manager

Learning Operations Manager

Warranty Service Manager

Manager, Fraud Operations

Manager of Member Success

I want to receive the latest job alert for customer experience manager in arizona

Related Searches

Explore jobs in more locations

How will you drive value within the organization as a Call Center Team Manager?

What should you already know to be successful in the role?

Employment Requirements:

Job Seeker Tools

Employer Tools

Browse

Stay Connected