Top 159 Direct support supervisor Jobs in Arizona

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
2d
Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
12d
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Operations Manager
HEALTHPLANONE, LLC —Phoenix, AZ
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Therapy Clinical Supervisor
Spectrum Healthcare —Cottonwood, AZ
- $75,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Group Home Manager
AIRES LLC —Sierra Vista, AZ
- From $19.25 an hour
- Online Application
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
12d
Group Home Manager
AIRES LLC —Lakeside, AZ
- From $19.25 an hour
- Online Application
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
BCBA Supervisor
Cortica - Neurodevelopmental —Chandler, AZ
- $94,164 - $115,275 a year
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Continuing education credits
- Disability insurance
Quick Apply
12d
Group Home Manager
AIRES LLC —Casa Grande, AZ
- From $19.25 an hour
- Online Application
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
3d
ABA Supervisor - BCBA
Cortica - Neurodevelopmental —Mesa, AZ
- $94,164 - $115,275 a year
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Continuing education credits
- Disability insurance
Quick Apply
12d
ABA Clinical Supervisor
Arizona Institute for Autism (AIA) —Scottsdale, AZ
- Up to $70,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Operations Manager - Legal
RR Donnelley —Phoenix, AZ
- $83,000 - $87,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Manager
Trulite Glass and Aluminum Solutions —Phoenix, AZ
- $70,000 - $80,000 a year
- 5 years
- Bachelor's degree
- Criminal background check
- Health savings account
- Disability insurance
Quick Apply
Group Home Manager
AIRES LLC —Casa Grande, AZ
- From $19.25 an hour
- Online Application
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
12d
DDD Group Home Manager
Mi Casa Su Casa —Phoenix, AZ
- Up to $45,000 a year
- Full-time
- CPR Certification
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
HCBS Field Supervisor
Redwood Family Care Network —Prescott, AZ
- $41,600 a year
- Part-time
- Background check
- CPR Certification
- English
- Disability insurance
- Health insurance
Quick Apply
9d
Clinical Supervisor (BCBA)
Center for Autism and Related Disorders —Gilbert, AZ
- $85,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Current TB test
- HIPAA
- Paid training
- Relocation assistance
Quick Apply
1d

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Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Quick Apply

Refine Your Search

direct support supervisor jobs in arizona

Call Center Team Manager

Manager, Fraud Operations

Manager, Customer Experience

Customer Support Supervisor, Escalations & QA

Senior Manager, Workforce Management - GUS

Member Service Center Team Manager

Operations Manager

Therapy Clinical Supervisor

Group Home Manager

Group Home Manager

BCBA Supervisor

Group Home Manager

ABA Supervisor - BCBA

ABA Clinical Supervisor

Operations Manager - Legal

Customer Service Manager

Group Home Manager

DDD Group Home Manager

HCBS Field Supervisor

Clinical Supervisor (BCBA)

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