Top 1173 Director of customer success Jobs in Arizona

Director - Customer Success Operations
Clear Demand —Phoenix, AZ
- $125,000 - $135,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
14d
Solutions Program Manager
TriWest Healthcare Alliance —Phoenix, AZ
- $128,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
5d
Executive Director, Consumer Digital Engagement
Banner Health —Arizona
- $68.96 - $131.63 an hour
- Full-time
- Remote
- HIPAA
- Master's degree
- Bachelor's degree
3d
Director of Pharmacy Operations - Arizona
Optum —Phoenix, AZ
- $134,600 - $230,800 a year
- Full-time
- 5 years
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
3d
Mgr, TRICARE Quality Assurance
TriWest Healthcare Alliance —Phoenix, AZ
- $107,000 - $119,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
11d
Clinic Director- Up to 20K Sign-on Bonus!
ATI Physical Therapy —Tucson, AZ
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Clinic Director- Up to 20K Sign-on Bonus!
ATI Physical Therapy —Tucson, AZ
- $98,000 - $110,000 a year
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Clinic Director- Up to 20K Sign on Bonus!
ATI Physical Therapy —Tucson, AZ
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Clinic Director
ATI Physical Therapy —Phoenix, AZ
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Director of Operations – Aerospace MRO
American Turbo Systems, Inc. —Tucson, AZ
- $90,000 - $105,000 a year
- Full-time
- ERP systems
- Analysis skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
13d
Sr. Heavy Construction Business Development Manager
STARR Solutions LLC —Arizona
- From $100,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Travel reimbursement
- Relocation assistance
Quick Apply
4d
Registered Nurse/Licensed Practical Nurse
Haven of Show Low —Show Low, AZ
- Part-time
- Skilled nursing facility
- RN License
- Word processing
- Health insurance
- Dental insurance
Quick Apply
13d
Leasing Professional- Spire Deer Valley
GRE Management —Phoenix, AZ
- $22 - $24 an hour
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
7d
Regional Sales Director
Confidential —Arizona
- $140,000 - $160,000 a year
- Full-time
- Sales
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Vegan CPG Production & Operations Director (7+ years experience)
LeafSide —Mesa, AZ
- Email
- 7 years
- Bachelor's degree
- US work authorization
- Paid holidays
- Relocation assistance
Quick Apply
12h
Registered Nurse - RN - Medical-Surgical
Canyon Vista Medical Center —Sierra Vista, AZ
- 12 hour shift
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
4d
Director of Sales - Amber Lights
Amber Lights —Tucson, AZ
- $70,000 - $75,000 a year
- Full-time
- 5 years
- Senior level
- Paid training
- Paid time off
Quick Apply
13h
Clinic Director
ATI Physical Therapy —Maricopa, AZ
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Registered Nurse - RN - ICU
Canyon Vista Medical Center —Sierra Vista, AZ
- 12 hour shift
- Nursing
- Patient monitoring
- RN License
- Disability insurance
- Health insurance
Quick Apply
12d
Clinic Director
ATI Physical Therapy —Tucson, AZ
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits

I want to receive the latest job alert for director of customer success in arizona

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer success jobs near arizona

Quality Assurance Manager jobs in Phoenix, AZ

Licensed Practical Nurse jobs in Show Low, AZ

Leasing Professional jobs in Phoenix, AZ

Director Of Operations jobs in Tucson, AZ

Director Of Customer Success jobs in Phoenix, AZ

Director Of Pharmacy jobs in Phoenix, AZ

Clinical Director jobs in Tucson, AZ

Executive Director jobs in Arizona

Quality Assurance Manager jobs in Lawrenceburg, TN

Quality Assurance Manager jobs in San Antonio, TX

Quality Assurance jobs in Washington State

Quality Assurance Manager jobs in Chesapeake, VA

Hvac Manager jobs in San Antonio, TX

Quality Assurance Manager jobs in Michigan

Automotive Finance Manager jobs in Philadelphia, PA

Senior Business Development Manager jobs in Richmond, VA

Senior Business Development Manager jobs in Hickory, NC

Senior Business Development Manager jobs in Ohio

Business Administration jobs in Bakersfield, CA

Restaurant General Manager jobs in Austin, TX

Director - Customer Success Operations

Clear Demand -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$125,000 - $135,000 a year
14 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
401(k) 10% Match
Vision insurance
Life insurance

Qualifications

Data Integration (Data management)
Operations coordination
Managing clients in a customer support role
Customer relationship management
Customer support ticket management
SaaS
Cross-functional collaboration
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Job Summary:

We’re looking for a highly organized, operationally minded leader to step into the Director, Customer Success Operations role. This is a newly created position at the intersection of Customer Success, data and issue management, and internal process excellence. You will serve as the connective tissue across our CS, Strategy, and internal support functions — ensuring issues get resolved, data stays healthy, and our team scales with consistency and repeatability.

Key Responsibilities:

Issue Management: Serve as the primary owner for tracking, consolidating, and seeking to resolve ongoing customer and platform issues. Consolidate issues across CSMs and stakeholders, prioritize by impact, chase down resolutions across internal teams, and drive closure.
Data Management: Partner closely with data engineering team on all aspects of our ETL pipeline — identifying challenges, surfacing errors, coordinating fixes, and ensuring data integrity across customer environments.
Standardization & Scalability: Own the development and ongoing maintenance of internal operational assets including: CS playbooks, onboarding guides, inventorying blockers, RFP answer libraries, dashboard templates, and the platform end user guide. Continuously refine to reflect current product and process.
Cross-Functional Coordination: Act as a hub between Customer Success, Strategy, and support functions. Facilitate clear communication, set expectations, and ensure internal commitments are met. Reduce noise for CSMs so they can stay customer-facing.
Process Improvement: Identify gaps and inefficiencies in CS workflows, tooling, and reporting. Propose and implement improvements that increase team productivity and reduce time-to-resolution on both customer issues and internal blockers.
Tooling & Reporting: Maintain and evolve CS operational tooling (CRM hygiene, ticketing, dashboards). Build and deliver regular reporting on issue volumes, resolution times, data health, and operational metrics.

Key Performance Indicators (KPIs):

Issue Resolution Time: Average time from issue identification to resolution across all active customer escalations.
Incident Rate: Reduction in total number of incidents across all active customer escalations over time.
Data Accuracy & Reduction In Uptime Inconsistencies: Percentage of ETL pipelines running cleanly; reduction in data-related escalations over time.
Playbook & Asset Coverage: Percentage of CS workflows documented and maintained with current, usable materials.
Internal SLA Adherence: On-time delivery on cross-functional commitments (engineering response, data fixes, onboarding assets).
CSM Efficiency: Reduction in time CSMs spend on non-customer-facing operational tasks.

Required Skills & Qualifications:

5+ years of experience in CSM, CS Operations, or a closely related function within a SaaS or data-intensive environment.
Demonstrated ability to manage complex issue queues, track resolutions, and hold cross-functional stakeholders accountable.
Strong operational instincts — you build systems, not just solve one-off problems.
Comfort working with data and ETL concepts; ability to coordinate with technical teams and translate between business and engineering.
Excellent written and verbal communication; able to synthesize complexity into clear status updates and action items.
Experience building and maintaining documentation, playbooks, or knowledge management systems.
Bachelor’s degree in Business, Operations, Information Systems, or a related field preferred.

Preferred Skills:

Experience in retail tech, pricing software, or grocery/CPG-adjacent industries.
Familiarity with SQL or BI tooling (Looker, Tableau, or similar) for data validation and reporting.
Prior experience in a PE-backed or high-growth SaaS environment.
Experience working cross-functionally with multiple geographies or distributed engineering teams.

Benefits:

Comprehensive medical, dental, and vision and life insurance coverage.
Short and long term disability insurance and 401K
Additional compensation of 10% bonus will be provided.

Quick Apply

Refine Your Search

director of customer success jobs in arizona

Director - Customer Success Operations

Solutions Program Manager

Executive Director, Consumer Digital Engagement

Director of Pharmacy Operations - Arizona

Mgr, TRICARE Quality Assurance

Clinic Director- Up to 20K Sign-on Bonus!

Clinic Director- Up to 20K Sign-on Bonus!

Clinic Director- Up to 20K Sign on Bonus!

Clinic Director

Director of Operations – Aerospace MRO

Sr. Heavy Construction Business Development Manager

Registered Nurse/Licensed Practical Nurse

Leasing Professional- Spire Deer Valley

Regional Sales Director

Vegan CPG Production & Operations Director (7+ years experience)

Registered Nurse - RN - Medical-Surgical

Director of Sales - Amber Lights

Clinic Director

Registered Nurse - RN - ICU

Clinic Director

I want to receive the latest job alert for director of customer success in arizona

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected