Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Position Summary:
Under the direction of VP of Pharmacy Operations, the Director of Pharmacy Operations is responsible for providing strategic and operational leadership across both front-end and back-end pharmacy operations. This includes oversight of document intake, prescription data entry, inbound/outbound call center operations, dispensing support activities, fulfillment operations, shipping, workflow coordination, and overall operational performance. This role oversees managers and supervisors responsible for daily operations and is accountable for driving operational excellence, patient safety, regulatory compliance, speed to therapy, prescription accuracy, and exceptional service delivery across the pharmacy organization.
The Director of Pharmacy Operations partners closely with pharmacy leadership and cross-functional stakeholders to align operational priorities, establish and achieve daily, weekly, and monthly performance goals, and ensure consistent communication and execution across teams. This leader is responsible for fostering a culture of accountability, collaboration, continuous improvement, and employee professional development while maintaining strong relationships with internal departments, external clients, and program stakeholders.
The Director of Pharmacy Operations develops and delivers operational reporting and performance analytics to assess organizational health, identify opportunities for improvement, optimize workflow efficiency, and support data-driven decision-making. This role also promotes high-quality customer service to both internal and external partners while ensuring adherence to all regulatory, safety, privacy, and organizational standards, including HIPAA and applicable state and federal pharmacy regulations.
Key Responsibilities:
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Provide leadership and oversight for pharmacy technician operational teams through direct management of supervisors and managers responsible for front-end and back-end pharmacy operations.
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Drive operational excellence initiatives focused on patient safety, prescription accuracy, workflow optimization, fulfillment efficiency, quality outcomes, and speed to therapy.
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Collaborate with pharmacy leadership to establish, communicate, and execute clearly aligned operational goals and performance expectations across all pharmacy operational areas.
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Develop, monitor, and analyze operational metrics, KPIs, productivity standards, turnaround times, fulfillment performance, and service level outcomes.
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Partner with director of compliance and regulatory affairs to ensure compliance with all pharmacy regulations, accreditation standards, company policies, HIPAA requirements, and quality assurance initiatives.
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Lead workforce planning activities to ensure appropriate staffing levels, productivity standards, and operational efficiency across departments.
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Promote employee engagement, professional development, coaching, succession planning, and leadership growth across operational teams.
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Partner with internal departments and cross-functional teams to improve communication, coordination, and overall program effectiveness.
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Develop and maintain strong working relationships and strategic partnerships with external clients, vendors, manufacturers, and program stakeholders.
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Identify operational risks and implement process improvements to enhance service delivery, patient experience, fulfillment accuracy, and business performance.
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Support escalated operational, fulfillment, and customer service issues while ensuring timely resolution and service recovery.
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Champion a culture of accountability, collaboration, continuous improvement, and service excellence.
Other Responsibilities:
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Participate in strategic planning initiatives and organizational growth activities.
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Assist with implementation of new programs, technologies, workflows, automation initiatives, and operational enhancements.
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Support audit preparation, accreditation activities, and regulatory inspections as needed.
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Contribute to budget planning, resource allocation, and cost management initiatives.
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Represent pharmacy operations in leadership meetings, client discussions, and cross-functional committees.
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Maintain current knowledge of industry trends, specialty pharmacy operations, fulfillment best practices, and regulatory updates.
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Perform additional duties and special projects as assigned.
Key Competencies:
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Strategic Leadership
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Pharmacy Operations Management
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Fulfillment & Workflow Optimization
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Operational Excellence & Continuous Improvement
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Performance Management & Accountability
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Team Development & Coaching
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Cross-Functional Collaboration
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Customer Service Excellence
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Data Analysis & Operational Reporting
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Problem Solving & Decision Making
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Relationship Building & Stakeholder Management
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Change Management
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Communication & Presentation Skills
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Regulatory & Compliance Knowledge
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Time Management & Organizational Skills
Qualifications:
Education & Experience
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Doctor of Pharmacy (PharmD) or Bachelor’s in Pharmacy from an accredited school of pharmacy. Doctor of Pharmacy Degree preferred.
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Active and unrestricted pharmacist license in good standing in Arizona with the ability to obtain licensure in additional states as required for business needs.
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Additional non-resident state licenses preferred for business continuity.
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States include Alabama, Arkansas, California, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Nebraska, Oklahoma, Oregon, Tennessee, Texas, Virginia, West Virginia, Iowa, Idaho, and Pennsylvania require registration.
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Minimum of 5–8 years of experience in specialty/mail-order pharmacy operations
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Minimum of 2–5 years of management experience, overseeing no fewer than 3 direct/indirect reports.
Physical Demands & Work Environment
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While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
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Although very minimal, flexibility to travel as needed is preferred.
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This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
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Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
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Additional health support, including telehealth and Employee Assistance Program (EAP)
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Company match on Health Savings Account contributions
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Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
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Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
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401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
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Paid Time Off (PTO) and Sick Leave to support work-life balance
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Team members receive nine paid holidays plus two floating holidays
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Opportunities for advancement in a company that supports personal and professional growth
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A challenging, stimulating work environment that encourages new ideas
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Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
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A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
