Top 3543 Guest experience leader Jobs in Arizona

Guest Services Manager
Sky Rock Sedona, a Tribute Portfolio Hotel —Sedona, AZ
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Guest Services Agent
Hampton Inn Chandler —Chandler, AZ
- Computer literacy
- Hotel
- High school diploma or GED
1d
Front Desk Agent
SpringHill Suites Chandler —Chandler, AZ
- Computer literacy
- Hotel
- High school diploma or GED
10d
Guest Experience Associate
Placemakr —Phoenix, AZ
- $18.75 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Apartments
- Paid parental leave
- Health savings account
Quick Apply
Front Desk Agent- Part Time
La Quinta Phoenix - Scottsdale —Scottsdale, AZ
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Kimpton Miralina Resort —Paradise Valley, AZ
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
Talking Stick Resort Amp -Employee & Guest Experience Manager
Live Nation —Phoenix, AZ
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Public speaking
Inbound Sales Consultant - AZ
Viking Cruises US —Arizona
- $80,000 - $190,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- 5 years
- Senior level
- Paid training
- Employee stock purchase plan
Quick Apply
Talking Stick Resort Amp Guest Services
Live Nation —Phoenix, AZ
- Part-time
- High school diploma or GED
- Fair chance
- Communication skills
- Adoption assistance
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2083)
Target —Yuma, AZ
- From $16 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Guest Experience Lead (GEL)
McDonald’s —Chandler, AZ
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2915)
Target —Surprise, AZ
- From $16.75 an hour
- Choose your own hours
- Entry level
- Flexible schedule
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2940)
Target —Mesa, AZ
- From $17 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Guest Experience Coordinator
The Atchison Group Inc. —Tempe, AZ
- $20.22 - $22.50 an hour
- Hybrid work
- Background check
- 18 years or older
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Assistant General Manager
Home2 Suites/Tru Scottsdale Salt River —Scottsdale, AZ
- From $75,000 a year
- Full-time
- Mid-level
- Hotel
- Communication skills
Quick Apply
Hotel Guest Service Representative Part Time
Courtyard Marriott —Phoenix, AZ
- $16 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Lifestyle & Aquatics
HonorHealth —Scottsdale, AZ
- Full-time
- Background check
- CPR Certification
- Management
- Free parking
- Health insurance
9d
Lead Senior Pool Technician/ $29.00 an hour
Arizona Grand Resort & Spa —Phoenix, AZ
- $29 an hour
- Full-time
- Writing skills
- Maintenance
- English
- Health insurance
- 401(k)
Quick Apply
LAuberge De Sedona Resorts and Spa - Front Desk Manager OEM
Evolution Hospitality —Sedona, AZ
- Full-time
- Word processing
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
Restaurant Manager- The Wigwam
Pyramid Hotel Group —Litchfield Park, AZ
- Full-time
- Mid-level
- Restaurant
- Analytics
13d

I want to receive the latest job alert for guest experience leader in arizona

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience leader jobs near arizona

Guest Services Manager

Sky Rock Sedona, a Tribute Portfolio Hotel -
Sedona, AZ

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Paid holidays
401(k)
Paid time off
Employee discount

Qualifications

High school diploma or GED

Full Job Description

What's in it for you…

Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!

About this job…

The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.

What you’ll be doing…

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Success factors…

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
Physical:
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.

Quick Apply

Refine Your Search

guest experience leader jobs in arizona

Guest Services Manager

Guest Services Agent

Front Desk Agent

Guest Experience Associate

Front Desk Agent- Part Time

Guest Services Agent

Talking Stick Resort Amp -Employee & Guest Experience Manager

Inbound Sales Consultant - AZ

Talking Stick Resort Amp Guest Services

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2083)

Guest Experience Lead (GEL)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2915)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2940)

Guest Experience Coordinator

Assistant General Manager

Hotel Guest Service Representative Part Time

Supervisor - Lifestyle & Aquatics

Lead Senior Pool Technician/ $29.00 an hour

LAuberge De Sedona Resorts and Spa - Front Desk Manager OEM

Restaurant Manager- The Wigwam

I want to receive the latest job alert for guest experience leader in arizona

Related Searches

Explore jobs in more locations

What's in it for you…

About this job…

What you’ll be doing…

Success factors…

Experience & Education:

Communication:

About First Hospitality…

Job Seeker Tools

Employer Tools

Browse

Stay Connected