Top 137 It helpdesk specialist i Jobs in Arizona

Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Linux
- Paid parental leave
- Paid holidays
Computer Specialist I
Crane Elementary School District 13 —Yuma, AZ
- $19.94 - $23.45 an hour
- Full-time
- Computer science
- Computer Science
- Office
Provider Relationship Specialist I
CareMore Health Management Services, LLC —Phoenix, AZ
- $20 - $30 an hour
- Full-time
- Research
- Administrative experience
- High school diploma or GED
Quick Apply
8d
Endpoint Operations Technician I
Arizona Liver Health —Chandler, AZ
- $26.44 - $31.25 an hour
- Full-time
- Windows
- High school diploma or GED
- Clinic
- Mileage reimbursement
- Health savings account
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
Network Observability Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Overnight shift
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Implementation Specialist I / Client Onboarding
ADP —Tempe, AZ
- $22.50 - $24.50 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Health insurance
- Paid time off
System Technician I
Troon Headquaters —Scottsdale, AZ
- $47,000 - $54,000 a year
- Computer science
- Computer Science
- Residential
Quick Apply
Health Information Specialist I - Phoenix, AZ
Datavant —Phoenix, AZ
- Overtime
- Hybrid work
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Health Information Specialist I
Datavant —Bullhead City, AZ
- Overtime
- Hybrid work
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
10d
Fraud Detection Specialist I
City National Bank —Phoenix, AZ
- $22.27 - $33.43 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Website Support Specialist (L1)
Team Velocity —Phoenix, AZ
- $45,000 a year
- Online Application
- Organizational skills
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Digital Operations Specialist I (Overnight)
Fox Corporation —Tempe, AZ
- $28.75 - $33.66 an hour
- Weekends as needed
- Bachelor's degree
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
System Administrator 1
M.C. Dean, Inc —Phoenix, AZ
- Weekends as needed
- Bachelor of Science
- Mid-level
- High school diploma or GED
1d
Card Administration Operations Specialist I, II, III, Senior
Global Credit Union —Glendale, AZ
- $49,284 - $99,908 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Crisis Specialist I
Solari —Tempe, AZ
- $22.12 - $24.45 an hour
- Full-time
- Hybrid work
- Master's degree
- High school diploma or GED
- Children
- Disability insurance
- Health insurance
Specialist I, Third Party Logistics
Carvana —Tempe, AZ
- $23.50 - $28.00 an hour
- Background check
- English
- Office
- Employee stock purchase plan
- Loan repayment program
Quick Apply
Administrative Specialist I - Detainee & Crisis Systems
Pima County —Tucson, AZ
- $21.76 - $29.36 an hour
- Full-time
- Background check
- Inventory management
- Data analysis skills
Academic Advising Professional I
University of Arizona —Tucson, AZ
- $47,356 - $59,195 a year
- Full-time
- Mid-level
- Residential
- University
- Paid holidays
- Health insurance

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Legal IT Support Specialist I

Kutak Rock LLP -
Scottsdale, AZ

Apply Now

Job Details

Full-time
$50,000 - $68,000 a year

Benefits

Profit sharing
Paid jury duty
Paid parental leave
Health savings account
AD&D insurance
Partner benefits
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Military leave
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Referral program
Paid sick time

Qualifications

Customer follow-ups
Customer records maintenance
Computer science
On-site technical support
Confidential information handling
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
Associate's degree in computer science
In-person customer service
Process improvement
Windows
Incident Escalation
Information security
Managing clients in a customer support role
Associate's degree in information technology
Customer support
Productivity software
Phone call management
Root cause analysis
Technical support via email
Associate's degree
Bachelor's degree in computer science
Escalation handling
Technical Proficiency
Entry level
Ticketing system technical support
Time management

Full Job Description

JOB SUMMARY

Kutak Rock is seeking a Legal IT Support Specialist I to join the firm’s national Information Technology Department. The Legal IT Support Specialist I will answer phone calls, emails, and work tickets as a help desk agent for customers. This individual will also update customers on status of problem resolutions for all tickets in their name and identify technology-based problems and their root causes. They will also take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes. The Legal IT Support Specialist I will initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.

This is a full-time position that offers a hybrid work option in our Scottsdale office.

RESPONSIBILITIES

Serve as the first point of contact for customers seeking technical assistance over the phone, through email, or in-person
Respond to support requests and resolve them in a timely manner
Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Provide accurate information on IT products or services
Record in detail events and problems and their resolution in a ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Refer to security technology procedures and educate users on the importance of safeguarding sensitive data and credentials
Ensure the utmost discretion regarding sensitive firm and attorney and staff data
Other IT duties as assigned

QUALIFICATIONS: Skills and Abilities

Ability to understand and effectively use the technologies provided; use initiative to apply technologies to new contexts
Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Ability to communicate clearly and coherently, interpreting information and adapting communication to suit particular situations and audience needs
Ability to change directions quickly as workflow needs change, and to respond with flexibility to a changing work environment
Customer-oriented and patient

QUALIFICATIONS: Education and Experience

Proven experience as an IT Support Specialist I or other customer support role
Tech savvy with a good knowledge of Microsoft Office and Windows
Associate or Bachelor-level degree in IT, Computer Science, or relevant field preferred
Understanding of computer security principles

Position Information
Status: Non-Exempt
Salary Range: $50,000 to $68,000 per year, commensurate with education and experience.
Work Arrangement: Hybrid 2:3, with Manager approval
Working Shift: 7:30 AM – 4:00 PM Arizona time

Benefits

Medical, Dental, Vision, Life, Dependent Life, Disability, and Accidental Death & Dismemberment insurance. Flexible Spending Plan. Health Savings Account. Profit-Sharing and 401(k) Retirement benefits. Discretionary bonuses. Nine Paid Holidays per calendar year. 1 hour of paid vacation leave accrued for every 16 hours worked. 1 hour of paid sick leave accrued for every 30 hours worked. Paid parental leave. Fertility coverage assistance. Adoption and surrogacy financial assistance. Bereavement, jury duty, military leave. Employee Assistance Program. Back-Up Care. Domestic Partner Benefits. Commuting Benefits. Tuition Reimbursement. Employee Referral Program. Some of the foregoing benefits include Employer/Employee cost sharing.

Additional Information

Any offer of employment is contingent upon the successful completion of a background check. Consideration of any background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

About the Firm

Kutak Rock was formed in 1965 with a commitment to exceptional client service delivered with a collaborative, team-focused approach. Our founding charter commits the firm to “allow and encourage each individual within it to be a full person,” and we strive to offer an exceptional professional environment, intellectually challenging and engaging work in multiple disciplines, competitive compensation and benefits, opportunities for training and career development. We are a leading national law firm with locations in 21 cities united by our common commitment to our core values of client service; integrity and fairness; innovation; and inclusiveness and diversity.

We are dedicated to the maintenance of a respectful, collegial, communicative, and equal opportunity workplace that encourages and rewards innovation and entrepreneurship. We measure our success not just on the basis of our revenues or our profits, but by the satisfaction we deliver for our clients and the health, engagement, and loyalty of our people.

Apply Now

Refine Your Search

it helpdesk specialist i jobs in arizona

Legal IT Support Specialist I

Technical Support Specialist I

Computer Specialist I

Provider Relationship Specialist I

Endpoint Operations Technician I

IT Helpdesk Specialist I

Network Observability Specialist I

Implementation Specialist I / Client Onboarding

System Technician I

Health Information Specialist I - Phoenix, AZ

Health Information Specialist I

Fraud Detection Specialist I

Website Support Specialist (L1)

Digital Operations Specialist I (Overnight)

System Administrator 1

Card Administration Operations Specialist I, II, III, Senior

Crisis Specialist I

Specialist I, Third Party Logistics

Administrative Specialist I - Detainee & Crisis Systems

Academic Advising Professional I

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