Position Overview
The Marketing & Communications Specialist provides day-to-day marketing and communications support while serving as the local marketing presence for BBB's Lake Havasu Campus. Working directly with the Senior Director of Marketing & Media Relations, this role helps bring the BBB brand to life through community engagement, marketing communications, storytelling, content creation, and project coordination.
Based in BBB's office within Nomadic Coworking in downtown Lake Havasu City, this role enjoys a collaborative, modern work environment surrounded by entrepreneurs, small business owners, and community leaders. It's an energetic setting where no two days are the same, offering opportunities to build relationships, attend local events, and contribute to meaningful work, and gain hands-on experience across nearly every area of marketing and communications.
The ideal candidate is an exceptional writer, highly organized, naturally curious, and excited to grow their marketing career. They enjoy learning new technology, embrace AI and emerging marketing tools, and are always looking for smarter, more creative ways to improve workflows, repurpose content, and increase impact. This is an ideal opportunity for someone who wants broad, hands-on experience while learning from an experienced marketing and communications team. Check out some of the work you'll be doing to help make an impact: https://www.bbb.org/local/1126/impact.
Why You'll Love This Role
- Work from BBB's office inside Nomadic Coworking, a premier collaborative workspace in thriving downtown Lake Havasu City.
- Work alongside experienced marketing professionals while building skills across communications, public relations, content marketing, community engagement, and digital marketing.
- Gain hands-on experience using AI-powered marketing tools and emerging technology to improve content creation, organization, and efficiency.
- Build relationships with local entrepreneurs, business leaders, nonprofits, and community organizations.
- Enjoy a wide variety of work where every day brings new projects, creative opportunities, and community connections.
- Help tell the stories of businesses making a positive impact while advancing BBB's mission of building trust in the marketplace.
How This Role Complements the Team
The Marketing & Communications Specialist strengthens the team's ability to execute by supporting day-to-day communications, coordinating projects, and extending the reach of marketing initiatives. While the Senior Director of Marketing & Media Relations leads campaign strategy, brand positioning, media relations, and creative direction, this role focuses on bringing those plans to life through quality execution, local community engagement, content development, and project support.
The role also contributes ideas, explores emerging marketing tools, and helps identify opportunities to improve efficiency through AI, automation, and thoughtful process improvements. Together, the marketing team combines strategic thinking with exceptional execution to deliver consistent, high-quality communications across every audience and platform.
Key Responsibilities
Lake Havasu Campus & Community Engagement
- Serve as the primary marketing support for the Lake Havasu BBB Campus.
- Welcome visitors and help create a positive experience for businesses, consumers, and community partners.
- Support local events, campus programming, and community engagement activities.
- Capture photos, videos, testimonials, and stories that showcase BBB's impact within the community.
- Assist in promoting Lake Havasu initiatives across BBB communication channels.
- Represent BBB at local networking events and community activities as needed
- Identify opportunities to share the stories of local businesses and community partners.
Marketing Communications & Content
- Create and distribute email campaigns, newsletters, and other marketing communications for Accredited Businesses.
- Write and edit website articles, news stories, blogs, and recurring communications.
- Assist with creating and updating website content to ensure information remains accurate and engaging.
- Assist with media outreach and communication efforts.
- Repurpose existing content into multiple formats, including articles, blogs, newsletters, emails, social media, short-form video, and other marketing materials.
- Explore new communication opportunities and emerging tools, including AI, to improve content creation and workflow efficiency.
- Assist in reviewing campaign performance and identifying opportunities to strengthen future communications.
Marketing Project & Team Support
- Assist with marketing projects by tracking timelines, deliverables, and project status.
- Maintain marketing calendars, campaign schedules, and project documentation.
- Coordinate podcast guest outreach, scheduling, forms, and production logistics.
- Support the organization and daily workflow of the marketing team.
- Review marketing materials for brand consistency and quality prior to final approval.
- Identify opportunities to streamline processes through AI, automation and improved workflows.
Podcast & Digital Content Support
- Coordinate podcast guest communications, scheduling, releases, and production logistics.
- Assist with preparing podcast assets and supporting episode production.
- Help promote podcast episodes through email, website, social media, and other communication channels.
- Track podcast-related tasks and ensure production timelines stay on schedule.
Qualifications
- 2 to 4 years of experience in marketing, communications, or a related field.
- Exceptional writing and editing skills across multiple formats including email, web, newsletters, blogs, and media communications.
- Experience with email marketing platforms and CMS tools.
- Familiarity with media distribution tools.
- Understanding of social media engagement and best practices.
- Comfortable learning and using AI tools such as ChatGPT, Canva AI, Gemini, Claude, Grammarly, or similar platforms to improve productivity and content creation.
- Highly organized with strong attention to detail and follow-through.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Photography, Canva, Adobe Creative Suite, podcast production, or basic video editing experience is a plus, but not required.
- Curious, adaptable, collaborative, and eager to continuously learn and grow.
What Success Looks Like
- Maintains a welcoming, professional, and engaging presence at the Lake Havasu BBB Campus, creating positive experiences for businesses, consumers, and community partners.
- Creates engaging, accurate, and on-brand communications that strengthen BBB's visibility and mission.
- Keeps marketing projects, podcast coordination, and department priorities organized, on schedule, and moving forward.
- Demonstrates initiative by identifying opportunities to improve processes, leverage AI tools, and increase efficiency through smarter workflows.
- Repurposes content effectively across multiple marketing channels to maximize reach and impact.
- Collaborates effectively across departments, communicates proactively, and follows through on commitments.
- Approaches every task with curiosity, creativity, strong attention to detail, and a commitment to continuous learning and professional growth.
This role is perfect for someone who:
- Thrives in a fast-paced environment.
- Enjoys wearing many hats.
- Is excited to expand their expertise across marketing, communications, media relations, AI-powered marketing, community engagement, podcast production, and content strategy.
- Looks forward to new opportunities to learn, contribute, and make a meaningful impact while working alongside an experienced marketing team.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- This is a full-time, on-site position based at our Lake Havasu City Campus, Monday through Friday, with an annual salary of $50,000. Do you currently live in Lake Havasu City, and are you comfortable with the location, schedule, and compensation for this role?
- Please briefly describe your marketing and/or communications experience. What types of content have you personally been responsible for writing or producing (email, newsletters, web content, blogs, social media, media communications, etc.)?
- This position requires strong writing skills. Tell us about a communications project where you took information or an idea and turned it into compelling content for a specific audience. What was your role and what was the outcome?
- This role often has several unrelated priorities moving at the same time—such as an email campaign, podcast coordination, website updates, and an upcoming community event. How do you organize your workload, track deadlines, and make sure details don't fall through the cracks?
- This person will be a local face of BBB in Lake Havasu City and will regularly interact with entrepreneurs, business owners, community partners, visitors, and event attendees. How comfortable are you representing an organization in the community, networking, building new relationships, and capturing stories or content while you're there?
- What AI or emerging technology tools are you currently using in your work? Please give one specific example of how you've used AI, automation, or another tool to save time, improve a workflow, repurpose content, or produce better marketing.
- This is intentionally a broad, hands-on role rather than a position focused on one area of marketing. You may be writing a newsletter one day, coordinating a podcast guest the next, attending a community event, updating a website, or learning a new tool. What interests you about that type of role, and what are you hoping to learn or become better at over the next few years?
Work Location: In person
