Top 920 Senior collection manager Jobs in Arizona

Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Manager, Medicaid Value-Based Care Operations
CVS Health —Phoenix, AZ
- $54,300 - $159,120 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
10d
Senior Manager Finance - REMOTE
Ryder System —Phoenix, AZ
- $110,000 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- Finance
- 8 years
- Disability insurance
- Health insurance
14d
Senior Manager, Lean
Dexcom —Mesa, AZ
- $128,600 - $214,400 a year
- Full-time
- 5 years
- English
- Analysis skills
- Tuition reimbursement
11d
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Senior Tax Manager (CPA Required)
Schwartzer Tax and Accounting PLLC —Scottsdale, AZ
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- CPA
- Paid holidays
- Health insurance
Quick Apply
Inquiry Customer Service Rep. for Caregiving Agency
AFC —Phoenix, AZ
- Part-time
- In person
- Bilingual
- Background check
- Spanish
Quick Apply
Sr. Heavy Construction Business Development Manager
STARR Solutions LLC —Arizona
- From $100,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Travel reimbursement
- Relocation assistance
Quick Apply
4d
Senior Estimator / project manager (metal framing / drywall)
Arizona Partition Inc. —Phoenix, AZ
- $80,000 - $125,000 a year
- Full-time
- Microsoft Excel
- No background check
- Research
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager (Land Development) - Phoenix
RICK ENGINEERING COMPANY —Phoenix, AZ
- $145,000 - $160,000 a year
- Full-time
- Residential
- Bachelor's degree
- Mentoring
- Profit sharing
- Disability insurance
Quick Apply
Sr. Project Manager
Restoration and Construction —Chandler, AZ
- $50,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
5h
Senior Manager, Social Media Strategy
Colossal Management LLC —Scottsdale, AZ
- $70,000 - $80,000 a year
- Full-time
- 6 years
- Office
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
9h
SR. Mitigation/Restoration Manager
Adams Disaster and Restoration, Inc. —Chandler, AZ
- $60,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sr Project Mgr Design and Construction
Valleywise Health System —Phoenix, AZ
- $50.56 - $74.58 an hour
- Full-time
- Customer service
- Engineering
- English
Senior Tax Manager
On behalf of Next Deavor —Chandler, AZ
- $125,000 - $200,000 a year
- Full-time
- Hybrid work
- 7 years
- CPA
- Research
Quick Apply
Senior Deputy Program Manager Engineer
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $152,462 - $169,138 a year
- Full-time
- Hybrid work
- 6 years
- Engineering
- Master's degree
- Paid parental leave
- Health insurance
4d
Senior Roadway Project Manager
Stantec —Chandler, AZ
- Full-time
- 11+ years
- Office
- Bachelor's degree
Senior Project Manager - Heavy Civil - Structures & DOT Projects
W. W. Clyde & Co. —Phoenix, AZ
- From $135,000 a year
- Full-time
- Clean driving record
- Civil engineering
- 6 years
- Profit sharing
- Fuel card
Quick Apply
Senior Deputy Program Manager Engineer
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $152,462 - $169,138 a year
- Full-time
- Hybrid work
- 6 years
- Engineering
- Master's degree
- Paid parental leave
- Health insurance
Senior Project Manager
Corporate Technology Solutions, LLC —Tempe, AZ
- Full-time
- 7 years
- Construction site
- Quality control
- Health insurance
- Dental insurance
Quick Apply

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Call Center/Reservation Manager

Transit Technologies -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$98,000 - $108,000 a year

Qualifications

Staff supervision
ADA accessibility regulations
Experience working with individuals with disabilities
Managing teams in a customer support role
Coaching
Employee relationship building
IVR
Paratransit
Reservation systems
Telephone systems
Call center management
Technical Proficiency
Disability rights laws

Full Job Description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Position Summary:

MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the operations of the Administrative Brokerage Service Program for Valley Metro. This role is pivotal in ensuring efficient day-to-day management of the call center’s reservations/QA teams while driving training initiatives to uphold service excellence and compliance with ADA paratransit requirements.

Key Responsibilities:

Operational Management

Oversee the daily operations of the Reservations/Training/ Quality Assurance.
Ensure call center is adequately staffed to handle fluctuating call volumes; adjust resources as needed.
Supervise and evaluate performance of all staff within the broker and scheduling center.
Manage and update SOPs for broker and scheduling operations.
Analyze reporting data to identify areas of improvement and implement corrective actions.
Ensure accurate trip bookings, modifications, and cancellations are handled efficiently and ADA-compliantly.
Monitor call analytics (volumes, wait times, service levels) to maintain operational targets.
Submit all required phone system data and contractual reports accurately and on time.

Customer Service & Escalation Management

Ensure exceptional service for Valley Metro’s customers during reservation interactions.
Address and resolve escalated service issues with professionalism and empathy.
Ensure timely investigation and resolution of customer complaints.

Training & Development

Design and implement comprehensive training programs for new hires, focusing on ADA compliance, scheduling software, and customer service protocols.
Lead continuous training efforts to address service gaps and implement process updates.
Maintain training documentation, SOPs, and knowledge repositories.
Conduct call monitoring and coaching sessions to reinforce service quality standards.

Leadership & Team Supervision

Lead a team of reservation agents, trainers, and support staff.
Conduct regular performance reviews and provide feedback and mentorship.
Partner with HR and Operations in the recruitment, hiring, and onboarding process.
Cultivate a culture of accountability, excellence, and continuous learning.

Compliance & Reporting

Ensure staff training and operations adhere to ADA, HIPAA, and internal policies.
Generate performance, compliance, and training reports to identify trends and opportunities.
Support internal and external audits, QA processes, and compliance checks.

Qualifications:

Required:

Minimum 7 years of professional experience in customer service or call center management.
Minimum 3 years of supervisory or management-level experience.
Strong working knowledge of telecommunications systems and Trapeze scheduling/brokering software.
Proficiency in IVR and call center technology.
Excellent verbal and written communication skills.
Demonstrated ability to manage multiple tasks and priorities simultaneously.
Experience in managing and coaching teams in a fast-paced environment.

Preferred:

Certified Trainer or related training/development certification.
Bilingual or multilingual proficiency.
Experience working with seniors, people with disabilities, or other vulnerable populations.

Personal Attributes:

High energy, strong work ethic, and a self-motivated, hands-on leadership style.
Exceptional interpersonal skills and ability to communicate across all organizational levels.
Trustworthy and able to build meaningful relationships with internal and external stakeholders.
Strategic thinker with a strong ability to anticipate and solve problems effectively.
Strong analytical mindset, business acumen, and decision-making skills.
Action-oriented with a sense of urgency and the ability to drive results under pressure.

Additional Requirements:

Demonstrated knowledge of ADA regulations, paratransit service standards, and demand-response transportation. Commitment to safety, exceptional customer service, and continuous operational improvement.

Must be available to work non traditional schedules when needed and to be oncall when necessary.

Why you should join our team . . .

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Quick Apply

Refine Your Search

senior collection manager jobs in arizona

Call Center/Reservation Manager

Manager, Medicaid Value-Based Care Operations

Senior Manager Finance - REMOTE

Senior Manager, Lean

Senior Manager, Workforce Management - GUS

Senior Tax Manager (CPA Required)

Inquiry Customer Service Rep. for Caregiving Agency

Sr. Heavy Construction Business Development Manager

Senior Estimator / project manager (metal framing / drywall)

Senior Project Manager (Land Development) - Phoenix

Sr. Project Manager

Senior Manager, Social Media Strategy

SR. Mitigation/Restoration Manager

Sr Project Mgr Design and Construction

Senior Tax Manager

Senior Deputy Program Manager Engineer

Senior Roadway Project Manager

Senior Project Manager - Heavy Civil - Structures & DOT Projects

Senior Deputy Program Manager Engineer

Senior Project Manager

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