Top 32 Senior customer service representative Jobs in Arizona

Senior Customer Success Mgr
Uniti —Arizona
- Full-time
- Remote
- Bachelor's degree
- Senior level
- 4 years
- AD&D insurance
- Health insurance
Senior Customer Success Manager, Enterprise - West
Chainguard —Scottsdale, AZ
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Senior Customer Success Manager - Market Access
Clarivate —Chandler, AZ
- $94,400 - $118,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Phoenix, AZ
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Client Service Senior Associate
JPMorganChase —Tempe, AZ
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
2d
Senior Director, Customer Success (RapidScale)
Cox Communications —Phoenix, AZ
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
3d
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Tempe, AZ
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- AD&D insurance
- Health insurance
10d
Senior Customer Service Representative
RB Global —Tucson, AZ
- $33,840 - $42,270 a year
- Full-time
- Mid-level
- Office
- 1 year
Quick Apply
10d
Senior Director, Servicing Operations
Mission Lane —Phoenix, AZ
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Client Services Associate
Broadridge —Phoenix, AZ
- $75,000 - $90,000 a year
- Email
- Hybrid work
- Research
- Mid-level
- Office
- Paid sick time
Sr Customer Care Specialist (Manheim)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Overtime
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
- Paid jury duty
- Paid holidays
WorkForce Software, Senior Client Success Manager
ADP —Tempe, AZ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Member Service Center Specialist I, II, III, or Senior - AZ
Global Credit Union —Glendale, AZ
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Customer Care Specialist
BioCare —Tempe, AZ
- On call
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
F-35 Data Sched / Cntrl Coord Sr / ATC / FSC / Luke AFB
Lockheed Martin Corporation —Luke AFB, AZ
- Full-time
- Microsoft Excel
- Customer service
- Military
- Paid jury duty
- Paid holidays
Senior Process Associate
Infosys —Tempe, AZ
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Senior Outbound Patient Enrollment Specialist
Envita Medical Centers LLC —Scottsdale, AZ
- $60,000 - $70,000 a year
- 8 hour shift
- HIPAA
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Call Center Representative
Mutual of America Financial Group —Phoenix, AZ
- $41,500 - $62,100 a year
- Monday to Friday
- Hybrid work
- Spanish
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

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Senior Customer Success Mgr

Uniti -
Arizona

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Customer relationship building
Bachelor's degree
Customer relationship management

Full Job Description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

_________________________________________________________

About the Role:
The Uniti Solutions Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with their services and are realizing the value of their investment in Uniti. The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real time insights into customer needs. The Customer Success Manager also orchestrates issue resolution on behalf of the customer and it is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise. The Customer Success Manager will play a key role in migrating customers to advanced access methods and driving increased uptake of SDWan and UCaaS through a solution focused mindset based on a deep understanding of a customer's unique technical requirements and needs.

What You'll Do:

The Customer Success Manager will partner closely with Uniti Solutions Sales Executives within their shared geographic region
The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities
Key aspects of the role include:
Proactively engage Elite and Uniti Solutions accounts and develop compelling solution use cases
Execute customer check in schedules to ensure the right solutions are top of mind.
Collaborating with Sales Executives on defining the strategy and vision for key customers
Build a deep understanding of customer needs and challenges and how Uniti's products can add value to the customer
Nurture and support customers through regular proactive engagement
Conduct regular customer check ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction
Articulate compelling product opportunities based on a deep real time knowledge of the customer technical environment and unique issues Initiate opportunities
Partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer
Partner with Elite Care and Service Delivery to prioritize issues
Address the root cause of problems to improve the customer experience
Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at risk
Partner with Access Ops teams to prioritize advanced access conversions
Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products Increase customer awareness of the benefits of conversions, and facilitate the customer journey through the migration process
Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction
Deliver on core Customer Success business KPIs
Drive high feature adoption and product usage
Deliver against time to first value targets
Drive high customer health scores
Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship

Do You Have:

Customer relationship skills and a solution focus
Experience in expanding adoption at enterprise customers
Understanding of value drivers in recurring revenue business models
Understanding of the SD WAN and UCaaS product suites and roadmap
Data and technology orientation
Technical ability to speak to customers
Cross disciplinary collaboration skills

Minimum Requirements:

Bachelor’s degree and 8+ years professional level experience.
4-6 years customer relationship management experience.
Experience in the technology or telecom sectors.
Track record of cross disciplinary team collaboration, influencing and effective stakeholder management.
Ability to build compelling products cases.
Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes

_________________________________________________________

Our Benefits:

Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Apply Now

Refine Your Search

senior customer service representative jobs in arizona

Senior Customer Success Mgr

Senior Customer Success Manager, Enterprise - West

SAL Advocate

Senior Customer Success Manager - Market Access

Senior Director, US Employer Operations - Head of Medical Call Centers

Client Service Senior Associate

Senior Director, Customer Success (RapidScale)

Senior Customer Success Manager, Strategic Account Services

Senior Customer Service Representative

Senior Director, Servicing Operations

Senior Client Services Associate

Sr Customer Care Specialist (Manheim)

WorkForce Software, Senior Client Success Manager

Call Center/Reservation Manager

Member Service Center Specialist I, II, III, or Senior - AZ

Customer Care Specialist

F-35 Data Sched / Cntrl Coord Sr / ATC / FSC / Luke AFB

Senior Process Associate

Senior Outbound Patient Enrollment Specialist

Senior Call Center Representative

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