The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.
Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements
Essential Duties and Responsibilities
Within the Last Mile Claims team, a successful candidate will support and report to a Senior Risk Manager and be enthusiastic about driving change, enjoy working hard, and being continually challenged. Duties may include, but are not limited to, the following:
- Claims management of moderate and complex bodily injury and litigated claims.
Prefer candidates with Bodily injury experience in the Trucking/commercial auto
Prefer prior Risk Management
Prefer prior Program Management
Claims adjusters license or law license
- Work with business units to implement strategies to limit complex high value claims and contain costs.
- Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies.
- Mediation and settlement strategy and attendance in conjunction with external legal partners, insurance companies, and TPAs.
- Field and address business partners on-going questions and issues through claims resolution as needed.
- Partner with internal teams to proactively prevent claims through safety measures.
- Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
- Lead logistic complex claims management, develop and refine claims processes, and provide training as needed.
- Direct claim reviews and ensure alignment with KPIs and Performance Guarantee.
- Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program.
- Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
- Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
- Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations.
- Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
- Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture.
- Assist in developing business proposals and case studies for presentation to senior leaders.
Work across teams to share ideas, influence change, and deliver projects results.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Chicago, IL, USA | Irvine, CA, USA | Nashville, TN, USA | New York, NY, USA | San Diego, CA, USA | Santa Cruz, CA, USA | Seattle, WA, USA | Tempe, AZ, USA | Dallas, TX, USA | Houston, TX, USA
Key job responsibilities
Claims management of complex high value bodily injury and litigated claims.
- Work with business units to implement strategies to limit complex high value claims and contain costs.
- Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies.
- Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.
- Field and address business partners on-going questions and issues through claims resolution as needed.
Internal job description
Internal job description
Basic qualifications
BA/BS degree from an accredited university
7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
5+ years experience in transportation claims management, including fleets or large auto claim programs.
Must have active adjuster license
Knowledge of the litigation process and claims handling from inception to resolution.
Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols.
Preferred qualifications
- ARM, CPCU, or similar professional designation.
- Strong understanding of commercial auto and general liability insurance policies.
- Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments.
- Robust understanding of the litigation process and claims handling from inception to resolution.
- Understanding and hands on experience with complex logistics claims. Including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks.
- Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Key job responsibilities
Claims management of complex high value bodily injury and litigated claims.
- Work with business units to implement strategies to limit complex high value claims and contain costs.
- Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies.
- Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.
- Field and address business partners on-going questions and issues through claims resolution as needed.
Internal job description
- 7+ years of compliance, audit or risk management experience
- 5+ years of program or project Management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
- 4+ years of commercial class action litigation experience
- Claims adjuster license or law license
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Glendale - 121,200.00 - 163,900.00 USD annually
USA, FL, Virtual Location - Florida - 121,200.00 - 163,900.00 USD annually
USA, TN, Nashville - 109,000.00 - 155,400.00 USD annually
USA, TX, Austin - 121,200.00 - 163,900.00 USD annually
USA, TX, Virtual Location - Texas - 121,200.00 - 163,900.00 USD annually
USA, VA, Virtual Location - Virginia - 121,200.00 - 163,900.00 USD annually
USA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually
