APPLICATION MUST BE RECEIVED BY March 20, 2026 by 5:00PM
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We’re looking for a Public Safety Telecommunicator to join the Kingman Fire Department Communications Center. This position serves as the first point of contact during emergencies by answering 9-1-1 and non-emergency calls, gathering critical information, and dispatching police, fire, and medical units. The telecommunicator uses strong communication skills and sound judgment to help protect lives and property within the community.
This position works in a fast-paced, high-volume communications center that operates 24 hours a day, seven days a week. It reports to the Communications Center Supervisor and Communications Center Manager.
About You:
If you are looking for a stable, meaningful career where your work directly impacts the safety and well-being of the community every day, this is the job for you. The ideal candidate is dependable, calm under pressure, and takes pride in providing exceptional service. You value teamwork, accuracy, and professionalism while maintaining composure in high-stress situations.
Education: High school diploma or GED equivalent, including coursework in office or administrative fields.
Experience:
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Experience working in a fast-paced environment with multiple priorities.
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Experience providing customer service and responding to public inquiries.
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Computer proficiency, including Microsoft Windows.
Typing: Minimum of 3063 keystrokes per hour.
Licenses and Certifications:
Completion of a dispatch orientation and sit-along session of at least two hours in duration.
Any combination of education, experience, and training that provides the knowledge and abilities necessary to perform the work may be considered.
Dispatch and Coordination (40%): Operate multi-channel radio systems and telephones to dispatch police, fire, and medical units. Communicate clearly and concisely, relay critical information, and monitor unit status throughout each call.
Call Taking and Assessment (30%): Receive and evaluate 9-1-1 and non-emergency calls for service. Obtain essential details, determine the nature and urgency of incidents, and prioritize responses based on established protocols.
Technology and Recordkeeping (15%): Enter, retrieve, and verify information using the Computer Aided Dispatch (CAD) system, Arizona Criminal Justice Information System (ACJIS), and National Crime Information Center (NCIC). Maintain accurate logs, reports, and records while safeguarding confidential information.
Emergency Medical Assistance (10%): Provide emergency medical instructions using approved Emergency Medical Dispatch (EMD) protocols until responders arrive on scene.
Training and Support (5%): Assist in the instruction and mentoring of new dispatchers as assigned. Participate in meetings, training sessions, and community events, and assist with troubleshooting and testing communications systems.
Work Environment:
Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.
Commitment To Safety And Wellness:
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.
All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.
Be Part Of Something Great - Build Your Future In Kingman
The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River.
With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.
For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information.
