Top 41 Cafe team leader Jobs in Arkansas

Customer Service Team Lead
Brylo brew cafe —Ain, AR
- From $3,500 a month
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Quality control
- Relocation assistance
Quick Apply
Taziki's Cashier
Taziki's Cafe —North Little Rock, AR
- $8 an hour
- Weekends as needed
- Fast casual restaurant
- In-person
- Communication skills
- Flexible schedule
Quick Apply
Taziki's Catering Specialist
Taziki's Cafe —Little Rock, AR
- $16 an hour
- Part-time
- Clean driving record
- Microsoft Outlook
- No education required
- Flexible schedule
Quick Apply
Tropical Smoothie Cafe - Shift Leaders (AR003)
DYNE Hospitality Group —Fayetteville, AR
- Part-time
- Hospitality
- Restaurant management
- Ability to lift 50 pounds
Taziki's Manager
Taziki's Cafe —Bentonville, AR
- From $55,000 a year
- Full-time
- No education required
- Fast casual restaurant
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Taziki's Cook
Taziki's Cafe —Little Rock, AR
- $12 an hour
- Weekends as needed
- Fast casual restaurant
- In-person
- Communication skills
- Flexible schedule
Quick Apply
General Manager
Pickleman's Gourmet Cafe —Springdale, AR
- $50,000 - $80,000 a year
- Full-time
- Hospitality
- No education required
- Customer service
- Profit sharing
- Health insurance
Quick Apply
Cafe Culinary Lead
SCOTT FAMILY AMAZEUM —Bentonville, AR
- $14 - $18 an hour
- Extended hours
- Bilingual
- Background check
- 18 years or older
14d
General Manager
Tropical Smoothie Cafe - AR-026 (Chenal) —Little Rock, AR
- $48,000 - $55,000 a year
- Full-time
- ServSafe
- Restaurant management
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Shift Leader (Crew Leader)
Tropical Smoothie Cafe —Russellville, AR
- 8 hour shift
- Quick service & fast food restaurant
- Entry level
- Health insurance
- Opportunities for advancement
Quick Apply
Tropical Smoothie Cafe - General Manager (AR016)
DYNE Hospitality Group —Bryant, AR
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
Shift Manager
Pickleman's Gourmet Cafe —Springdale, AR
- $13 - $17 an hour
- Part-time
- No education required
- ServSafe
- Mid-level
- Paid training
- Employee discount
Quick Apply
Assistant General Manager (AGM)
Tropical Smoothie Cafe —Russellville, AR
- Full-time
- Restaurant management
- Mid-level
- Health insurance
- 401(k) matching
Quick Apply
Assistant Manager
Tropical Smoothie Cafe —Russellville, AR
- Full-time
- Restaurant management
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- 401(k) matching
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Cafe Associate
Sam's Club —Little Rock, AR
Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make…
$17 - $25 an hour
Front of House Manager
Prime Hospitality Group —Rogers, AR
Participate in ongoing training to develop management skills necessary for managing front-of-house team members. Proven experience managing a team.
From $60,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Team Members
Smoothie King —Columbus, OH
Work with staff to accomplish all goals. You will be required to demonstrate a high level of professionalism, with excellent communication skills.
$10 - $15 an hour
Quick Apply
Barista and Cashier - Coffee and Bubble Tea Shop
Millions of Milk Tea —Columbus, OH
Ability to advance into supervisory; shift leaders; management within our company is open-ended. Excellent communication and customer skills.
$10 - $13 an hour
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for cafe team leader in arkansas

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Lead

Brylo brew cafe
Ain, AR

Quick Apply

Job Details

Full-time
From $3,500 a month

Benefits

Relocation assistance

Qualifications

Customer communication

Full Job Description

Job Summary

Job Description

Customer Service Team Leader

Position Purpose

The Customer Service Team Leader is responsible for leading, developing, and managing the Customer Service team to deliver an exceptional customer experience across all communication channels. The role ensures that every customer interaction reflects the company’s values, service standards, and brand image while driving customer satisfaction, increasing sales conversion, and building long-term customer loyalty.

The Team Leader is responsible for coaching the team, improving communication skills, monitoring performance, identifying operational challenges, and ensuring that customer feedback contributes to the continuous improvement of products and services.

Key Responsibilities

Team Leadership

* Lead, motivate, and manage the Customer Service team on a daily basis.

* Organize daily responsibilities and ensure proper workload distribution.

* Monitor employee attendance, productivity, professionalism, and discipline.

* Conduct daily team briefings and regular performance reviews.

* Build a positive, accountable, and customer-focused team culture.

* Ensure fairness in task allocation, recognition, performance evaluation, and employee development.

* Support team members in resolving complex customer situations and provide guidance whenever required.

Customer Experience Management

* Ensure every customer receives a professional, friendly, and memorable experience.

* Monitor customer conversations across all communication channels.

* Maintain high standards of communication, professionalism, and response quality.

* Improve the overall customer journey from inquiry to after-sales support.

* Identify opportunities to enhance customer satisfaction and loyalty.

* Ensure every interaction reflects the company’s premium brand image.

Sales Performance & Upselling

* Train and coach the team on consultative selling and professional upselling techniques.

* Improve conversion rates while maintaining an excellent customer experience.

* Encourage the team to recommend additional products naturally and professionally.

* Monitor sales performance and identify opportunities to increase average order value.

* Support the achievement of departmental and company sales targets.

* Track sales performance by team member and implement improvement plans when required.

Training & Development

* Train new Customer Service employees on company standards, communication skills, products, systems, and procedures.

* Continuously coach existing team members to improve customer service quality and sales performance.

* Conduct regular role-playing sessions and product knowledge training.

* Identify skill gaps and recommend development plans.

* Ensure the team remains knowledgeable about products, promotions, pricing, and company policies.

Quality Assurance

* Review customer conversations and evaluate service quality.

* Ensure response times meet company service standards.

* Monitor communication quality, accuracy, tone of voice, and professionalism.

* Provide constructive feedback to improve individual performance.

* Ensure company communication guidelines are consistently followed.

Customer Feedback & Continuous Improvement

* Collect, analyze, and document customer feedback.

* Prepare reports highlighting customer complaints, recurring issues, and service challenges.

* Identify customer requests for new products, flavors, services, or improvements.

* Share customer insights with Operations, Marketing, Production, and Executive Management.

* Recommend improvements based on customer behavior and feedback.

Reporting & Performance Monitoring

* Prepare daily reports covering:

* Team performance.

* Customer inquiries.

* Sales performance.

* Customer complaints.

* Operational challenges.

* Response times.

* Conversion rates.

* Prepare weekly and monthly performance reports.

* Report operational risks and recommend corrective actions.

* Maintain accurate records of team KPIs and individual performance.

Cross-Department Coordination

* Coordinate with Operations regarding service improvements.

* Coordinate with Production regarding product availability and customer feedback.

* Coordinate with Marketing regarding promotions, campaigns, and customer engagement.

* Coordinate with Delivery regarding delivery-related customer issues.

* Coordinate with Finance when customer payment issues arise.

Confidentiality

* Maintain strict confidentiality of customer information, order history, company pricing, promotional plans, sales reports, employee performance records, and internal business information.

* Ensure customer information is handled in accordance with company policies.

* Protect company systems and customer databases from unauthorized access.

* Immediately report any breach of confidentiality or misuse of customer information.

Authority

* Supervise the daily activities of the Customer Service team.

* Review and evaluate employee performance.

* Recommend coaching, recognition, or disciplinary actions when required.

* Escalate operational issues affecting customer satisfaction.

* Recommend improvements to customer service procedures, scripts, and sales processes.

Coordinate directly with all operational departments to resolve customer issues efficiently.every day

Pay: From $3,500.00 per month

Benefits:

Relocation assistance

Work Location: Remote

Quick Apply

Refine Your Search

cafe team leader jobs in arkansas

Customer Service Team Lead

Taziki's Cashier

Taziki's Catering Specialist

Tropical Smoothie Cafe - Shift Leaders (AR003)

Taziki's Manager

Taziki's Cook

General Manager

Cafe Culinary Lead

General Manager

Shift Leader (Crew Leader)

Tropical Smoothie Cafe - General Manager (AR016)

Shift Manager

Assistant General Manager (AGM)

Assistant Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for cafe team leader in arkansas

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected