Top 84 Crisis manager Jobs in Arkansas

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
RN Case Manager (Registered Nurse)
Arkansas Hospice, Inc. —Hot Springs, AR
- Full-time
- Nursing
- RN License
- Customer service
- Travel reimbursement
- Free parking
Quick Apply
Case Manager
Millcreek of Arkansas —Fordyce, AR
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
RN Case Manager - Home Health Nurse - 5,000 SIGN-ON BONUS
Care IV Home Health —Fayetteville, AR
- $33.00 - $39.42 an hour
- Online Application
- RN License
- Mid-level
- Medical-surgical
- Mileage reimbursement
- Paid holidays
Quick Apply
Manager, Medicaid Value-Based Care Operations
CVS Health —Little Rock, AR
- $54,300 - $159,120 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Case Manager I, Claims Management
Walmart —Bentonville, AR
- $60,000 - $110,000 a year
- Full-time
- High school
- Customer service
- Office
- Paid jury duty
- Disability insurance
Care Manager
University of Arkansas —Little Rock, AR
- Weekends as needed
- Psychiatry
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
7d
Case Manager
Methodist Family Health —Jonesboro, AR
- Overtime
- Microsoft Word
- Microsoft Excel
- Writing skills
Quick Apply
Medical Sales Account Manager - Post Acute Care
Medline Industries —Fayetteville, AR
- From $75,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Telephonic Case Manager I
CorVel Corporation —Little Rock, AR
- $63,739 - $95,264 a year
- Full-time
- Remote
- Nursing
- RN License
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Primary Care Manager, Physicians Clinics, (Full-Time, Days)
Arkansas Methodist Medical Center —Paragould, AR
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Customer Care Manager - State Farm Agent Team Member
Matt Mccarty - State Farm Agent —Little Rock, AR
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Legal Administrative Specialist (Case Manager)
US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys —Little Rock, AR
- $61,722 - $97,087 a year
- Part-time
- Background check
- Customer service
- Writing skills
- Paid holidays
- Life insurance
7d
Business Office Manager (Long Term Care Experience Required) Sign 0n B0nus
LTC at Pine Bluff —Pine Bluff, AR
- 8 hour shift
- Writing skills
- English
- Mid-level
Quick Apply
Care Support Manager
A First Name Basis —Pine Bluff, AR
- Management
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
12d
Utilization Review/Case Manager, Full-Time
Arkansas Methodist Medical Center —Paragould, AR
- Full-time
- Mid-level
- Computer skills
- LPN
Case Manager-Arkansas CARES- Part Time
Methodist Family Health —Little Rock, AR
- Overtime
- Clean driving record
- Ability to walk for extended periods
- Computer literacy
Quick Apply
6d
Medical Case Manager - Workers' Compensation
ForzaCare —Fayetteville, AR
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Case Manager
7hills Homeless Center —Fayetteville, AR
- $19.25 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
6d
Customer Development Manager, Walmart, Oral Care eComm (174457)
Colgate-Palmolive —Rogers, AR
- $86,000 - $137,000 a year
- Online Application
- Hybrid work
- Sales
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave

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crisis manager jobs near arkansas

Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

crisis manager jobs in arkansas

Escalation Manager - Customer Care Centers

RN Case Manager (Registered Nurse)

Case Manager

RN Case Manager - Home Health Nurse - 5,000 SIGN-ON BONUS

Manager, Medicaid Value-Based Care Operations

Case Manager I, Claims Management

Care Manager

Case Manager

Medical Sales Account Manager - Post Acute Care

Telephonic Case Manager I

Primary Care Manager, Physicians Clinics, (Full-Time, Days)

Customer Care Manager - State Farm Agent Team Member

Legal Administrative Specialist (Case Manager)

Business Office Manager (Long Term Care Experience Required) Sign 0n B0nus

Care Support Manager

Utilization Review/Case Manager, Full-Time

Case Manager-Arkansas CARES- Part Time

Medical Case Manager - Workers' Compensation

Case Manager

Customer Development Manager, Walmart, Oral Care eComm (174457)

I want to receive the latest job alert for crisis manager in arkansas

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