Top 1256 Customer experience leader Jobs in Arkansas

Customer Service Team Lead
Brylo brew cafe —Ain, AR
- From $3,500 a month
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Quality control
- Relocation assistance
Quick Apply
11d
Key Team Leader
Dunhams Sports —Mountain Home, AR
- Part-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
Outside Sales Representative | Pre-Qualified Leads | $80K–$175K+
Moore Water and Air —Springdale, AR
- $75,000 - $175,000 a year
- Full-time
- Background check
- In-person
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Wireless Sales Lead - Retail Expert
PRE-US —Bentonville, AR
- $18 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid training
- Mileage reimbursement
Quick Apply
Transportation Scheduling Specialist Lead
Majestic Steel USA, Inc. —Blytheville, AR
- Full-time
- Microsoft Excel
- Oracle
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative | Pre-Qualified Leads | $80K–$175K+
Moore Water and Air —Fayetteville, AR
- $75,000 - $175,000 a year
- Full-time
- Background check
- In-person
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Experienced Landscape Install Crew Leader
Blue Ribbon Outdoor —Rogers, AR
- $20 - $27 an hour
- Full-time
- Bilingual
- Background check
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Retail Serv Lead Mandate Merch - Meat & Seafood Sales Associate
ACO-US —Bentonville, AR
- $17 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Quality control
Quick Apply
Lead Structural Contractor
Precision Grid Services —Rogers, AR
- $300 - $500 a day
- Full-time
- Clean driving record
- Construction site
- Heavy equipment operation
- Flexible schedule
Quick Apply
1d
Lead Mover & Driver (Non-CDL)
All My Sons Moving & Storage —Bentonville, AR
- $20 - $30 an hour
- Multiple hires
- Background check
- Military
- Pass drug screening
- Health insurance
Quick Apply
Lead Cook
Aramark —Bentonville, AR
- Basic math
- Mid-level
- Communication skills
1d
Abbott Nutrition Senior Team Leader - Rogers, AR
Abbott Laboratories —Rogers, AR
- $129,300 - $258,700 a year
- Full-time
- Mentoring
- Senior level
- 2 years
- Health insurance
- Tuition reimbursement
Business Development Leader - Arkansas
Central States Industrial —Arkansas
- From $125,000 a year
- Full-time
- Remote
- Clean driving record
- Travel
- US work authorization
- Health insurance
- Tuition reimbursement
(USA) Member Team Lead
Sam's Club —Fort Smith, AR
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
6d
Warehouse Team Lead (1st Shift)
Bosch Group —West Memphis, AR
- $22.78 - $27.12 an hour
- Full-time
- Microsoft Excel
- Basic math
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customer Sales Lead, Walmart
Campbell Soup Company —Rogers, AR
- $117,600 - $161,700 a year
- Full-time
- Hybrid work
- 6 years
- Sales
- Merchandising
- AD&D insurance
- Paid holidays
2d
Merchandising Lead
Sam's Club —Little Rock, AR
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Lead, Full Time
Banana Republic —Little Rock, AR
- Weekends as needed
- Mid-level
- Office
- Leadership
- Store discount
- Employee stock purchase plan
Grocery Associate Team Leader (Assistant Department Manager)
Whole Foods Market —Little Rock, AR
- $19.05 - $33.20 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
8d
Program Leader Critical Industries
Industrial Connections & Solutions LLC —Jonesboro, AR
- $142,500 - $228,000 a year
- Full-time
- Remote
- Engineering
- Mentoring
- Recruiting
- Health savings account
- AD&D insurance
Quick Apply
8d

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Customer Service Team Lead

Brylo brew cafe
Ain, AR

Quick Apply

Job Details

Full-time
From $3,500 a month
11 days ago

Benefits

Relocation assistance

Qualifications

Customer communication

Full Job Description

Job Summary

Job Description

Customer Service Team Leader

Position Purpose

The Customer Service Team Leader is responsible for leading, developing, and managing the Customer Service team to deliver an exceptional customer experience across all communication channels. The role ensures that every customer interaction reflects the company’s values, service standards, and brand image while driving customer satisfaction, increasing sales conversion, and building long-term customer loyalty.

The Team Leader is responsible for coaching the team, improving communication skills, monitoring performance, identifying operational challenges, and ensuring that customer feedback contributes to the continuous improvement of products and services.

Key Responsibilities

Team Leadership

* Lead, motivate, and manage the Customer Service team on a daily basis.

* Organize daily responsibilities and ensure proper workload distribution.

* Monitor employee attendance, productivity, professionalism, and discipline.

* Conduct daily team briefings and regular performance reviews.

* Build a positive, accountable, and customer-focused team culture.

* Ensure fairness in task allocation, recognition, performance evaluation, and employee development.

* Support team members in resolving complex customer situations and provide guidance whenever required.

Customer Experience Management

* Ensure every customer receives a professional, friendly, and memorable experience.

* Monitor customer conversations across all communication channels.

* Maintain high standards of communication, professionalism, and response quality.

* Improve the overall customer journey from inquiry to after-sales support.

* Identify opportunities to enhance customer satisfaction and loyalty.

* Ensure every interaction reflects the company’s premium brand image.

Sales Performance & Upselling

* Train and coach the team on consultative selling and professional upselling techniques.

* Improve conversion rates while maintaining an excellent customer experience.

* Encourage the team to recommend additional products naturally and professionally.

* Monitor sales performance and identify opportunities to increase average order value.

* Support the achievement of departmental and company sales targets.

* Track sales performance by team member and implement improvement plans when required.

Training & Development

* Train new Customer Service employees on company standards, communication skills, products, systems, and procedures.

* Continuously coach existing team members to improve customer service quality and sales performance.

* Conduct regular role-playing sessions and product knowledge training.

* Identify skill gaps and recommend development plans.

* Ensure the team remains knowledgeable about products, promotions, pricing, and company policies.

Quality Assurance

* Review customer conversations and evaluate service quality.

* Ensure response times meet company service standards.

* Monitor communication quality, accuracy, tone of voice, and professionalism.

* Provide constructive feedback to improve individual performance.

* Ensure company communication guidelines are consistently followed.

Customer Feedback & Continuous Improvement

* Collect, analyze, and document customer feedback.

* Prepare reports highlighting customer complaints, recurring issues, and service challenges.

* Identify customer requests for new products, flavors, services, or improvements.

* Share customer insights with Operations, Marketing, Production, and Executive Management.

* Recommend improvements based on customer behavior and feedback.

Reporting & Performance Monitoring

* Prepare daily reports covering:

* Team performance.

* Customer inquiries.

* Sales performance.

* Customer complaints.

* Operational challenges.

* Response times.

* Conversion rates.

* Prepare weekly and monthly performance reports.

* Report operational risks and recommend corrective actions.

* Maintain accurate records of team KPIs and individual performance.

Cross-Department Coordination

* Coordinate with Operations regarding service improvements.

* Coordinate with Production regarding product availability and customer feedback.

* Coordinate with Marketing regarding promotions, campaigns, and customer engagement.

* Coordinate with Delivery regarding delivery-related customer issues.

* Coordinate with Finance when customer payment issues arise.

Confidentiality

* Maintain strict confidentiality of customer information, order history, company pricing, promotional plans, sales reports, employee performance records, and internal business information.

* Ensure customer information is handled in accordance with company policies.

* Protect company systems and customer databases from unauthorized access.

* Immediately report any breach of confidentiality or misuse of customer information.

Authority

* Supervise the daily activities of the Customer Service team.

* Review and evaluate employee performance.

* Recommend coaching, recognition, or disciplinary actions when required.

* Escalate operational issues affecting customer satisfaction.

* Recommend improvements to customer service procedures, scripts, and sales processes.

Coordinate directly with all operational departments to resolve customer issues efficiently.every day

Pay: From $3,500.00 per month

Benefits:

Relocation assistance

Work Location: Remote

Quick Apply

Refine Your Search

customer experience leader jobs in arkansas

Customer Service Team Lead

Key Team Leader

Outside Sales Representative | Pre-Qualified Leads | $80K–$175K+

Wireless Sales Lead - Retail Expert

Transportation Scheduling Specialist Lead

Outside Sales Representative | Pre-Qualified Leads | $80K–$175K+

Experienced Landscape Install Crew Leader

Retail Serv Lead Mandate Merch - Meat & Seafood Sales Associate

Lead Structural Contractor

Lead Mover & Driver (Non-CDL)

Lead Cook

Abbott Nutrition Senior Team Leader - Rogers, AR

Business Development Leader - Arkansas

(USA) Member Team Lead

Warehouse Team Lead (1st Shift)

Customer Sales Lead, Walmart

Merchandising Lead

Lead, Full Time

Grocery Associate Team Leader (Assistant Department Manager)

Program Leader Critical Industries

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