Copier Installer / Service Technician
EDP Solutions | South Arkansas & North Louisiana
Join a Company Built on Service Since 1930
EDP Solutions is a leading provider of office technology, managed IT services, office supplies, furniture, commercial printing, and managed print solutions throughout South Arkansas and North Louisiana. As we continue to grow, we are seeking a reliable, customer-focused Copier Installer / Service Technician to join our team.
If you enjoy working independently, solving technical problems, and delivering outstanding customer experiences, we'd like to talk with you. Our technicians are a critical part of our success and are trusted advisors to our customers. Our existing technician role includes installing, maintaining, and repairing copier and multifunction printer equipment.
Position Summary
The Copier Installer / Service Technician is responsible for installing, configuring, maintaining, and repairing multifunction copiers, printers, and related office technology equipment at customer locations. This position works directly with customers to ensure equipment is operating properly and delivers a professional experience throughout the installation and service process.
Key Responsibilities
- Install new, used, demo, and replacement copier and printer equipment.
- Configure network settings, scan destinations, print drivers, and customer workflows.
- Troubleshoot and repair mechanical, electrical, and connectivity issues.
- Perform preventative maintenance and routine service calls.
- Complete installation and service documentation accurately.
- Train customers on basic machine operation and features.
- Work closely with sales, administration, a to ensure successful customer deployments.
- Provide exceptional customer service and maintain professional communication.
- Participate in manufacturer training and certification programs.
Qualifications Preferred Experience
- Experience servicing Ricoh, Lexmark, HP, Brother, or similar office equipment.
- Experience installing network-connected devices.
- Mechanical and electronic troubleshooting skills.
- Basic networking knowledge including IP addressing, print drivers, and scan-to-email setups.
Required Skills
- Strong problem-solving abilities.
- Excellent customer communication skills.
- Ability to work independently and manage multiple service calls.
- Valid driver's license with a clean driving record.
- Ability to lift and move equipment weighing up to 75 pounds.
- Professional appearance and positive attitude.
- Pass a Background Check
- Pass a Drug Test
Compensation & Benefits
EDP Solutions offers a competitive compensation package including:
- Competitive hourly pay based on experience
- Company vehicle
- Company-provided tools and equipment
- Paid vacation
- 401(k) with company match
- Health and supplemental insurance options
- Ongoing training and certification opportunities
- Career advancement opportunities within a growing technology company
Why EDP Solutions?
For nearly a century, EDP Solutions has built a reputation for taking care of customers and employees alike. We provide local decision-making, strong customer relationships, and opportunities for professional growth in a stable, growing organization. Our service department is known for fast response times, factory-trained technicians, and a commitment to exceptional customer service.
Apply Today
If you're looking for a career with a respected company that values technical expertise, customer service, teamwork, and professional development, we'd love to hear from you.
Pay: $12.50 - $22.00 per hour
Benefits:
Work Location: In person
