Top 17 help desk analyst Jobs in arkansas

Systems Analyst/Manager
Lundstrum Investments, Inc. —Springdale, AR
- $75,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Onsite Support Analyst
ServiceChannel —Bentonville, AR
- $54,100 - $100,500 a year
- Full-time
- English
- Mid-level
- Travel
- Health savings account
- Disability insurance
IT Help Desk Analyst
ATC —Little Rock, AR
- Contract
- Mid-level
- Office
- Bachelor's degree
Desktop Support Analyst
ATC —Little Rock, AR
- Contract
- Mid-level
- Office
- Bachelor's degree
IT End User Support Analyst
ATC —Little Rock, AR
- Contract
- Mid-level
- Office
- Bachelor's degree
IT Support Analyst I
ENFRA LLC —Little Rock, AR
- Full-time
- Computer literacy
- Office
- Bachelor's degree
- Opportunities for advancement
Help Desk Analyst
ATC —Little Rock, AR
- Contract
- Mid-level
- Office
- Bachelor's degree
Help Desk Analyst
Software Technology Inc —Little Rock, AR
- Communication skills
- Entry level
Quick Apply
Support Analyst
SBSC —Bentonville, AR
- Contract
- Computer science
- Computer Science
- Bachelor of Science
Technical Help Desk Support Analyst
ATC —Little Rock, AR
- Contract
- Background check
- Computer science
- Computer Science
SR SYSTEM ANALYST
Dassault Falcon Jet Corp —Little Rock, AR
- $95,000 - $110,000 a year
- Bachelor of Science
- DevOps
- Office
- Health savings account
- Relocation assistance
Quick Apply
End User support analyst
ATC —Little Rock, AR
- Contract
- Mid-level
- Office
- Bachelor's degree

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Systems Analyst/Manager

Lundstrum Investments, Inc.
Springdale, AR

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Vendor relationship building
System administration
Process improvement
Bachelor's degree
IT
Business Administration

Full Job Description

Job Title: Systems Analyst/Manager
Department: Finance
Reports To: Chief Financial Officer

Position Summary

The Systems Analyst/Manager is an in-person position that is responsible for the administration, optimization, and day to day oversight of the company’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. This role serves as the primary liaison between the company and all technology vendors, including ERP, CRM, managed IT services, cybersecurity, telecommunications, and other outsourced technology providers.

This individual acts as the central point of contact for all internal IT-related needs, ensuring that outsourced service providers deliver reliable, secure, and cost-effective solutions aligned with business objectives. The position requires a combination of systems management, vendor relationship management, project coordination, and end-user support.

Key Responsibilities

ERP and CRM System Management

Administer, maintain, and optimize ERP and CRM systems (Datacor) to support operational efficiency and data integrity. The systems are hosted by Datacor and the administrator works closely with their service to maintain the systems and achieve the companies objectives.
Coordinate system updates, upgrades, integrations, and enhancements
Manage user access, roles, permissions, and system security controls
Ensure data accuracy, system reliability, and performance monitoring
Develop and maintain system documentation, workflows, and standard operating procedures
Serve as subject matter expert for ERP and CRM functionality
Identify opportunities to improve automation, reporting, and business processes

Vendor Relationship and Contract Management

Serve as the primary relationship manager for ERP, CRM, managed IT services, and other technology vendors
Coordinate communication between internal stakeholders and external providers
Monitor vendor performance against service level agreements (SLAs)
Manage vendor contracts, renewals, pricing, and service changes
Evaluate new vendors, technologies, and service offerings
Escalate issues and ensure timely resolution of system or service problems
Maintain vendor contact lists and support documentation

IT Coordination and Support Oversight

Act as the primary point of contact for all company IT-related needs
Coordinate outsourced IT support providers to resolve technical issues
Triage and prioritize user support requests
Ensure timely resolution of help desk tickets and system incidents
Coordinate onboarding and offboarding of employees for system access
Maintain hardware, software, and license inventories
Support network, security, backup, and disaster recovery processes through vendors
Lead or coordinate technology-related projects, including system implementations and upgrades
Manage timelines, budgets, and deliverables for IT and system initiatives
Ensure proper testing and validation of system changes
Coordinate integrations between ERP, CRM, and third-party applications
Document project plans, risks, and outcomes
Coordinate with vendors to maintain cybersecurity and data protection standards. Ensure systems comply with company policies and regulatory requirements

Reporting, Processes and Continuous Improvement

Develop and maintain operational and management reports from ERP and CRM systems
Develop SOPs and documented workflows for all ERP and CRM processes. Assist with training of the ERP and CRM.
Analyze system performance and recommend improvements
Identify opportunities to reduce costs and improve efficiency
Support data governance and reporting accuracy

Qualifications

Education

Bachelor’s degree in Information Systems, Business Administration, Accounting, or related field preferred
Equivalent work experience may be considered

Experience

2-5+ years of experience managing ERP and/or CRM systems
Experience coordinating outsourced IT services or managed service providers strongly preferred
Experience working in a small or mid-sized business environment preferred
Experience managing vendor relationships and technology projects

Technical Skills

ERP and CRM system administration
Vendor management and coordination
Business process analysis and system optimization
User access and security management
Systems integration and troubleshooting
Microsoft Office and reporting tools
Basic understanding of networking, cybersecurity, and cloud systems

Soft Skills

Strong organizational and project management skills
Excellent communication and vendor coordination abilities
Ability to prioritize multiple requests and manage competing deadlines
Problem-solving and analytical thinking
Customer service mindset
Ability to work independently with limited supervision

Reporting Relationship

This position reports to senior finance or accounting leadership within Lundstrum Investments and works closely with operating company leadership, accounting teams, and external ERP consultants as needed.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in arkansas

Systems Analyst/Manager

Onsite Support Analyst

IT Help Desk Analyst

Desktop Support Analyst

IT End User Support Analyst

IT Support Analyst I

Help Desk Analyst

Help Desk Analyst

Support Analyst

Technical Help Desk Support Analyst

SR SYSTEM ANALYST

End User support analyst

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