ESSENTIAL functions AND RESPONSIBILITIES:
1. Supervises multiple Direct Support Professionals (DSPs) who provide direct care services to
individuals served within the statewide CES Waiver program. Manages and oversees service
delivery by DSPs for all individuals assigned to caseload. Maintains an assigned caseload of
consumers while ensuring quality, continuity, and compliance of services. Monitors staff hours and days worked in comparison to the approved Plan of Care and communicates any necessary adjustments with the individual and/or representative.
2. Conducts interviews and participates in the hiring and selection process for Direct Support Professionals (DSPs) assigned to individuals on their caseload. Assists with staffing coordination by helping identify shift coverage needs, locating available staff, and providing support with coverage arrangements when DSP call-ins or staffing shortages occur to help ensure continuity of care and services. Remains on-call for after-hours emergencies, crisis intervention, or urgent service needs for individuals on caseload, as assigned through the established on-call schedule.
3. Coordinates and facilitates consumer-specific, person-centered training for newly hired DSPs to help ensure staff are properly trained to meet the individual needs, preferences, routines, and support requirements of each person served. Coordinates staffing schedules for CES Waiver supports, Medicaid services, and other authorized supports and services in a timely and effective manner. Coordinates and facilitates annual client-specific training for assigned DSPs to ensure competency and compliance with individual support needs.
4. Maintains accurate and thorough knowledge of current CES Waiver services, licensing regulations, PASSE requirements, and ACA policies and procedures. Submits prior authorization documentation to the Regional Manager for PASSE approval within established timelines and regulatory requirements. Provides timely written explanations to the Regional Manager regarding underutilization or overutilization of authorized support hours and transportation services, including recommendations for revisions.
5. Schedules and participates in annual ITP meetings with the individual served, legal representative, Care Coordinator, staff, and other requested participants Coordinates the development of annual comprehensive Individual Treatment Plans (ITPs), including measurable goals, staffing needs, transportation, specialized support, housing options, and other identified needs based on the preferences and needs of the individual and/or legal representative.
6. Reviews daily service documentation submitted by DSPs to ensure services are delivered appropriately and in alignment with the goals and objectives outlined in the individual’s plan. Provides coaching, guidance, and feedback to DSPs regarding documentation, service delivery, and performance expectations as needed. Maintains monthly documentation regarding progress, regression, or maintenance of goals identified within the individual’s ITP. Reviews ITP goals, objectives, and outcomes at least quarterly to evaluate effectiveness of services and progress toward identified goals.
7. Ensures the integrity and compliance of all direct service billing by verifying services are authorized, meet required service definitions, align with ITP goals and objectives, and are delivered prior to billing. Maintains case files and documentation for individuals served in accordance with organizational, regulatory, accreditation, and licensing standards.
8. Ensures all client records, tracking systems, and required documentation remain accurate, current, and audit ready. Assists individuals served and, when applicable, parents/guardians with crisis resolution and problem-solving Supports individuals in person-centered service planning (PCSP), choice-making, and self-advocacy efforts.
9. Regularly reviews records, medication documentation, and service environments for individuals served in accordance with departmental expectations and compliance requirements. Conducts and documents quality assurance reviews of service delivery in accordance with departmental expectations and promptly reports any identified concerns or compliance issues to leadership.
10. SUPERVSORY RESPONSIBILITIES: Leads and provides overall direction, coordination, and evaluation of DSPs on their caseload. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training; planning, assigning, and directing work; conducting performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
11. CORE COMPETENCIES: Ability to work collaboratively and effectively with individuals served, families, and staff within department and with other departments. Competence in instructional, oral, and written communication, Competence in organizational leadership and supervisory skills. Strong interpersonal skills that support individuals in their positions while also holding them accountable to expectations and performance of job responsibilities. Ability to work with a variety of individuals regarding age, education, functionality, and with minimal direction. Ability to present information and train staff who have varying levels of knowledge/experience. Ability to independently prioritize and plan work activities. Ability to problem-solve independently or in a group setting
12. Performs other duties as assigned.
MISCELLANEOUS FUNCTIONS – additional performance indicators:
- Timely Completions of Assignments
- Attendance and Punctuality
- Responsible and dependable
- Teamwork and Cooperation
- Integrity and Honesty
- Initiative and Problem Solving
- Diligent, Competent, and Quality
- Professionalism
- Courteous Service and Respectful
- Communication Skills
- Follows Instructions and Flexible
- Sound Decisions and Actions
- Compliance – Observes ACA policies, procedures, & practices. Adheres to ACA mission and core values including mutual respect/mutual purpose. Remains current on required documentation and training.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's degree (B.A.) preferred from a four-year college or university in Psychology, Social Work, Special Education or related field or a minimum of 2 years equivalent experience working with individuals with developmental disabilities in a HCBS or DD setting.
Experience
While performing the duties of this job, employees will comply with all federal, state, and local laws and regulations pertaining to Achieve Community Alliance.
Employees have access to all client protected health information within their cohort of individuals served. Employees will not attempt to access any other protected health information unless otherwise approved by a supervisor or Privacy Officer.
Language Skills
Ability to read and understand basic Agency and DHS regulations, basic medical information and forms, written directions and training plans. Ability to assess individual progress, monitor evaluation reports and case notes, and communicate effectively with individual, other workers of the public.
PHYSICAL DEMANDS:
The physical demands described below are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.
While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and communicate effectively through speaking and hearing. The position frequently requires lifting and/or moving up to 10 pounds or more. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.
While performing the duties of this position, the employee may frequently be exposed to moving mechanical parts, community-based environments, and varying outdoor weather conditions. The noise level in the work environment is typically moderate. Travel between service locations, offices, and community settings may be required based on operational needs.
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
