ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
- Test Strategy and Leadership: Define and evolve test strategies from the earliest phases of development, ensuring alignment with business goals. Provide guidance on test planning, coverage, and automation strategy to maximize efficiency and quality.
- Quality Engineering & Automation: Design, build, and maintain automation frameworks (e.g. Cypress, Playwright) that scale across projects. Ensure automation is integrated into CI/CD pipelines, enabling faster, more reliable releases.
- Shift-Left and Early Collaboration: Collaborate closely with product owners, designers, and developers during early stages to prevent defects, align on requirements, and bring a quality-first mindset into planning and design.
- Execution and Defect Management: Lead execution of automated and manual testing, oversee defect lifecycle management, and ensure timely resolution of issues while mentoring team members on best practices.
- API Testing: Perform thorough manual and automated API testing, leveraging frameworks such as Cypress and Playwright, ensuring robustness, reliability, and proper integration across services.
- Accessibility Testing: Validate compliance with WCAG 2.2 AA standards through both manual and automated methods, ensuring inclusive and accessible digital experiences.
- Performance and Scalability Testing: Drive performance and load testing initiatives, analyzing results and recommending improvements to ensure systems meet scalability and reliability expectations.
- CMS and Content Validation: Test digital solutions built on CMS platforms such as Contentful, ContentStack, or similar, validating dynamic content delivery and integration.
- Design Review and Usability Validation: Collaborate with designers by reviewing and validating deliverables in Figma, ensuring design intent is met and edge cases are considered.
- Innovation and Continuous Improvement: Actively explore and implement AI-driven testing tools and modern QA practices. Identify opportunities to optimize processes, reduce manual effort, and accelerate delivery.
- Component-Level Quality: (Nice-to-have) Experience testing or developing UI components using Atomic Design principles and tools like Storybook, ensuring modularity and consistency across projects.
- Metrics, Reporting, and Risk Management: Provide clear visibility of quality through KPIs and dashboards. Communicate risks, dependencies, and outcomes effectively to stakeholders and leadership.
- Mentorship and Knowledge Sharing: Coach junior and intermediate QAs, fostering growth and building a strong QA culture across teams. Lead QA ceremonies and advocate for QA practices within Agile processes.
- Consultative Client Engagement: Act as a quality consultant for clients, aligning QA activities with their long-term business objectives and helping shape digital solutions that scale.
- Fluent English (written and spoken).
- Bachelor’s degree in Computer Science, Computer Engineering, IT, or equivalent.
- 7+ years of QA experience, with at least 3+ years focused on automation at scale.
- Strong expertise in JavaScript/TypeScript and automation frameworks such as Cypress and Playwright.
- Proven ability to design, maintain, and scale test automation frameworks and integrate them into CI/CD pipelines.
- Solid understanding of software QA methodologies, Agile/Scrum principles, and shift-left practices.
- Hands-on experience in manual and automated API testing with Cypress or Playwright.
- Knowledge and hands-on validation of accessibility testing aligned with WCAG 2.2 AA standards (manual and automated).
- Experience in performance and load testing, with the ability to analyze bottlenecks and recommend improvements.
- Familiarity with CMS platforms such as Contentful, ContentStack, or similar.
- Ability to review and validate designs in Figma, ensuring alignment between design intent and implementation.
- (Nice-to-have) Experience with Atomic Design principles and component-driven testing/development in Storybook.
- Strong analytical and problem-solving skills, with a consultative mindset to align testing with client business objectives.
- Excellent communication skills, able to act as a bridge across technical and non-technical teams.
- Proven ability to mentor and guide junior and intermediate QAs, fostering growth and a strong QA culture.
- Curiosity and initiative to explore and apply AI-driven QA tools to increase efficiency, coverage, and speed.
- Self-driven, proactive, and able to manage multiple projects with a strong sense of urgency and ownership.
- Comfortable being a key player in both manual and automation testing, understanding the value and balance of each in delivering high-quality products.
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
[email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
