Top 237 Service desk Jobs in Arkansas

Help Desk Analyst
Software Technology Inc —Little Rock, AR
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Help Desk Support
Nabholz Construction Services —Conway, AR
- Construction site
- Ability to walk for extended periods
- Word processing
- Wellness program
- AD&D insurance
Quick Apply
5d
Managed Services Help Desk Technician
Hub Orion —Arkansas
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
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17h
Client Support Desk Analyst
defi AUTO LLC —Little Rock, AR
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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11d
Front Desk Administrator - Arkansas
The Workforce Group —Arkansas
- $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Administrative experience
Quick Apply
USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
- $54,924 - $89,613 a year
- Mid-level
- Windows
- Microsoft Office
10d
System Support Administrator
Westrock Coffee —Little Rock, AR
- On call
- Mid-level
- Travel
- Experience equivalent to degree accepted
Front Desk Associate / Beer & Wine Bartender (21+)/ Housekeeper
Confidential —Eureka Springs, AR
- From $15 an hour
- Part-time
- Serving
- In-person
- Entry level
Quick Apply
Front Desk Administrator Supervisor - Arkansas
The Workforce Group —Arkansas
- $34 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Receptionist
Cosmetic Physician Partners —Little Rock, AR
- Full-time
- Private practice
- Surgery
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Fayetteville, AR
- Full-time
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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Front Desk Administrator - Jonesboro, Arkansas
The Workforce Group —Jonesboro, AR
- $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Administrative experience
Quick Apply
Front Desk Administrator - Little Rock, Arkansas
The Workforce Group —Little Rock, AR
- $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Administrative experience
Quick Apply
Help Desk Manager- Lowell, AR- Second Shift
Wachter, Inc. —Lowell, AR
- $75 - $95 an hour
- Full-time
- Bachelor's degree
- Mentoring
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
Technical Support Representative
CVS Health —Arkansas
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Front Desk Coordinator
Arkansas Eye Care Group —Conway, AR
- Full-time
- Computer literacy
- Clinic
- Organizational skills
Quick Apply
Receptionist
Kelley Commercial Partners —Little Rock, AR
- Full-time
- Office
- Entry level
- Commercial
Quick Apply
7d
Support Analyst
SBSC —Bentonville, AR
- Contract
- Computer science
- Computer Science
- Bachelor of Science
Desktop Support in East Camden, Arkansas
Virtual Service Operations —East Camden, AR
- $17 - $25 an hour
- Ability to walk for extended periods
- Writing skills
- Office
- Health insurance
Customer Technical Specialist
Peraton —Little Rock, AR
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays

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service desk jobs near arkansas

Help Desk Analyst

Software Technology Inc -
Little Rock, AR

Quick Apply

Job Details

Qualifications

Customer communication

Full Job Description

Title: Help Desk Analyst

Location: Little Rock, AR

Duration: 4+ Months

#ONSITE

Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.

ON-SITE ONLY
AVAILABLE FOR EXTENSIONS

The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.

The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.

Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.

At least 3 years in a fast-paced customer service role

Education: 4 year college degree preferred

Role Description:

Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment

Working Relationships

The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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Refine Your Search

service desk jobs in arkansas

Help Desk Analyst

Help Desk Support

Managed Services Help Desk Technician

Client Support Desk Analyst

Front Desk Administrator - Arkansas

USER SUPPORT ANALYST

System Support Administrator

Front Desk Associate / Beer & Wine Bartender (21+)/ Housekeeper

Front Desk Administrator Supervisor - Arkansas

Front Desk Receptionist

IT Support Desk Engineer II

Front Desk Administrator - Jonesboro, Arkansas

Front Desk Administrator - Little Rock, Arkansas

Help Desk Manager- Lowell, AR- Second Shift

Technical Support Representative

Front Desk Coordinator

Receptionist

Support Analyst

Desktop Support in East Camden, Arkansas

Customer Technical Specialist

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