Top 6 Technical support supervisor Jobs in Arkansas

IT Asset Manager / Technical Support (Onsite) - Little Rock, AR
GSK Solutions Inc —Little Rock, AR
- $20 - $25 an hour
- Contract
- Google Workspace
- Computer Science
- Mid-level
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13h
Operations Training Manager (Remote)
SOLV Energy, LLC —Little Rock, AR
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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IT Asset Manager / Technical Support
viva —Little Rock, AR
- $21.64 - $26.64 an hour
- Google Workspace
- Computer science
- Computer Science
16h
Senior Manager, Sales Enablement & Analytics
Acosta Group —Rogers, AR
- Full-time
- High school diploma or GED
- Continuous improvement
- Travel
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12h

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IT Asset Manager / Technical Support (Onsite) - Little Rock, AR

GSK Solutions Inc -
Little Rock, AR

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Job Details

Contract
$20 - $25 an hour
13 hours ago

Qualifications

Desktop computer repair
Endpoint Security
Customer communication
Content creation for technical audiences
Computer Science
Smartphone (troubleshooting support)
Field service
IT asset management
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
iOS
In-person customer service
Hardware maintenance
Windows
Software installation
Android
Driver's License
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Software asset management
Customer support ticket management
Mobile device management
Hardware management
Business Administration
Network monitoring tools
Desktop administration
Technical writing experience within technology
Hardware diagnostics

Full Job Description

Job Title: IT Asset Manager / Technical Support (Onsite)
Location: Little Rock, AR
Duration: 9 Months
Interview Type: Onsite

Job Description:

We are seeking an experienced IT Asset Manager / Technical Support professional to provide IT asset management and hands-on technical support for end users across multiple locations. The ideal candidate will have strong experience managing hardware and software assets throughout their lifecycle while providing responsive field and helpdesk support.

This role requires a customer-focused professional who can work independently in the field, troubleshoot technical issues, maintain accurate asset records, and collaborate effectively with IT, procurement, and business teams.

Key Responsibilities:

Manage the complete lifecycle of IT hardware and software assets from acquisition through maintenance, refresh, and secure decommissioning.
Maintain accurate inventory records within IT Asset Management databases, including AMDB and CMDB environments.
Monitor software license utilization, license requests, compliance, and vendor audit requirements.
Support software and hardware procurement activities, renewals, contracts, and vendor relationships.
Establish and enforce IT Asset Management policies, approval processes, and asset tracking procedures.
Manage IT support tickets and maintain accurate technical documentation and system configuration records.
Generate reports on asset utilization, operational costs, compliance risks, and hardware/software lifecycle requirements.
Provide end-user support for desktops, laptops, and mobile devices.
Troubleshoot Windows, iOS, and Android devices in office and field environments.
Provide hands-on technical support for imaging, LAN connectivity, hardware, software, and endpoint issues.
Serve as a field technology resource and provide technical assistance across multiple locations.
Work closely with IT teams to resolve hardware, software, connectivity, and end-user issues.
Maintain accurate documentation of assets, configurations, support activities, and resolutions.
Provide exceptional customer service and communicate effectively with both technical and non-technical users.
Work independently in field environments while maintaining communication with the broader IT team.

Required Qualifications:

3+ years of experience in IT Asset Management.
3+ years of experience administering ITSM or ITAM tools.
3+ years of Helpdesk or Field Technician support experience.
3+ years of end-user hardware support experience involving laptops, desktops, and mobile devices.
3+ years of software installation and maintenance experience.
Strong understanding of IT asset lifecycle management.
Strong customer service and user support skills.
Excellent written and verbal communication skills.
Ability to explain technical concepts to technical and non-technical audiences.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently and take ownership of assigned responsibilities.

Technical Skills:

Windows 11
Active Directory
IT Asset Management
IT Service Management
IT Asset Management Tools
AMDB / CMDB
Software Asset Management
Hardware Asset Management
iOS and Android Device Management
Network Monitoring and Discovery Tools
Antivirus and Endpoint Security Tools
Remote Monitoring and Management Tools
Software Installation and Maintenance
Hardware Troubleshooting
LAN Connectivity Troubleshooting

Preferred Qualifications:

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar certification.
Experience with Freshservice ITSM/ITAM.
Experience with NinjaOne RMM.
Google Workspace administration experience.
Experience supporting government or conservation-related organizations.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

Travel Requirements:

Regular statewide travel to multiple field offices is required, averaging approximately two days per week.
Travel may be conducted independently or with other IT personnel.
A valid driver's license and proof of insurance are required.
Candidate must be comfortable providing hands-on technical support in field locations.

Position Requirements:

Fully onsite position, five days per week.
Local candidates required.
Regular travel to field locations is required.
Must be comfortable working independently in a field environment.
Must possess a valid driver's license and insurance.

Skill Matrix:

IT Asset Management: 3+ years
ITSM / ITAM Tools: 3+ years
Helpdesk / Field Technician Support: 3+ years
End-User Hardware Support: 3+ years
Software Installation and Maintenance: 3+ years
Hardware Lifecycle Management: Required
Software Asset Management: Required
AMDB / CMDB: Required
Windows 11: Required
Active Directory: Required
iOS / Android Device Support: Required
Network Monitoring and Discovery: Required
Antivirus / Security Tools: Required
Remote Monitoring and Management: Required
Freshservice ITSM: Highly Desired
NinjaOne RMM: Highly Desired
CompTIA A+ / CSAM / CHAMP / ITIL: Preferred
Google Workspace Administration: Preferred
Customer Service: Required
Technical Documentation: Required
Troubleshooting and Problem Solving: Required
Technical and Non-Technical Communication: Required

About GSK Solutions Inc:

GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.

#GSKIT

Pay: $20.00 - $25.00 per hour

Work Location: In person

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technical support supervisor jobs in arkansas

IT Asset Manager / Technical Support (Onsite) - Little Rock, AR

Operations Training Manager (Remote)

IT Asset Manager / Technical Support

Senior Manager, Sales Enablement & Analytics

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