Top 1105 Customer advocate Jobs in Arlington, Va

Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
11d
Receptionist
Clarendon Animal Care North —Arlington, VA
- $20 - $22 an hour
- Weekends as needed
- Organizational skills
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Patient Financial Advocate, Healthcare Financial Operations
Amazon.com Services LLC —Arlington, VA
- $57,400 - $86,100 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Health insurance
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Media Assistant
Planned Parenthood Federation of America —Washington, DC
- $65,000 - $68,000 a year
- Hybrid work
- Spanish
- Writing skills
- English
Administrative Assistant
Guidehouse —Arlington, VA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
4d
Trident Logistics & Cosal Support Manager
Zimmerman Associates, Inc. —Washington, DC
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Hospice Clinical Team Manager (RN Required)
VITAS Healthcare —Fairfax, VA
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Remote Licensed Clinical Social Worker
Grow Therapy —Silver Spring, MD
- $70 - $95 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
12d
GD164 Technical Data Curator
ADNET Systems, Inc. —Greenbelt, MD
- Computer Science
- Bachelor's degree
- Quality control
- Paid holidays
- Disability insurance
Quick Apply
Outside Sales
Lansing Building Products LLC —Arlington, VA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Business development
- 2 years
- Wellness program
- Paid parental leave
Quick Apply
13d
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 - $65,000 a year
- Full-time
- Classroom
- Spanish
- Teaching Certification
Quick Apply
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 a year
- Full-time
- Spanish
- Writing skills
- Teaching Certification
Sales Associate, Jewelry
Brilliant Earth —Fairfax, VA
- $22 - $24 an hour
- Full-time
- Background check
- ERP systems
- Fair chance
- Commuter assistance
- Paid parental leave
Master Aesthetician
4EverYoung Anti-Aging Solutions-Loudoun, VA —Sterling, VA
- $24 - $50 an hour
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Employee discount
- Flexible schedule
Quick Apply
Case Manager (Service Coordinator)
Service Coordination, Inc —Gaithersburg, MD
- $64,395 - $79,861 a year
- Pass drug screening
- HIPAA
- Research
- Paid training
- 403(b) matching
Quick Apply
Outside Sales
Lansing Building Products LLC —Falls Church, VA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Business development
- 2 years
- Wellness program
- Paid parental leave
Quick Apply
13d
Pet Groomer/Stylist - Experienced
Woofie's McLean —Falls Church, VA
- $275 - $450 a day
- Part-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
Arc'Teryx Brand Ambassador-$60/hr
ThirdChannel —McLean, VA
- $60 an hour
- Contract
- Merchandising
- Travel
- Reliable transportation
- Travel reimbursement
Quick Apply
13d
Sales Consultant (Arch Support Specialist)
The Good Feet Store —Woodbridge, VA
- $60,000 - $80,000 a year
- Online Application
- Background check
- High school diploma or GED
- Banking
- Paid training
- Health savings account
Quick Apply

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customer advocate jobs near arlington, va

Customer Service Advocate II (In-Office)

CareFirst BlueCross BlueShield -
Washington, DC

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year
11 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast pace environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years' experience in a call center customer service role or experience with medical and/or health insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

customer advocate jobs in arlington, va

Customer Service Advocate II (In-Office)

Receptionist

Patient Financial Advocate, Healthcare Financial Operations

Customer Support Manager

Media Assistant

Administrative Assistant

Trident Logistics & Cosal Support Manager

Hospice Clinical Team Manager (RN Required)

Remote Licensed Clinical Social Worker

GD164 Technical Data Curator

Outside Sales

Master Education Leader (Bilingual Preferred)

Master Education Leader (Bilingual Preferred)

Sales Associate, Jewelry

Master Aesthetician

Case Manager (Service Coordinator)

Outside Sales

Pet Groomer/Stylist - Experienced

Arc'Teryx Brand Ambassador-$60/hr

Sales Consultant (Arch Support Specialist)

I want to receive the latest job alert for customer advocate in arlington, va

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