Top 176 It service manager Jobs in Arlington, Va

Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Manager
Alliance Defending Freedom —Arlington, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
IT Service Desk Operations Program Manager
NTT Ltd —Alexandria, VA
- $97,391 - $162,319 a year
- 8 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
3d
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Manager
Client Server Software Solutions —Alexandria, VA
- Office
- Bachelor's degree
- In-person
- Continuing education credits
- Commuter assistance
Quick Apply
IT Service Manager
Aveshka Inc —Vienna, VA
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Quick Apply
IT Service Delivery Manager
Auria —Reston, VA
- $110,000 - $145,000 a year
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
5d
IT Service Desk Lead
NOVA DINE LLC —Washington, DC
- $135,000 - $165,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
7d
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
14d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
Client Service Manager
TekSynap —Arlington, VA
- $115,000 - $155,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
IT Service Manager
Softtek Government Solutions —Vienna, VA
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Service Desk Manager / IT Service Center Manager Universal IT Customer Support w/TS Clearance
TekSynap —Washington, DC
- $120,000 - $170,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
8d
Service Desk Lead
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Lead IT Specialist (CustSpt)
US National Institutes of Health —Montgomery County, MD
- $102,415 - $133,142 a year
- Online Application
- Remote
- Background check
- Pass drug screening
- Travel
13h
Service Desk Manager
Govcio LLC —Washington, DC
- $140,000 - $168,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
12d

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it service manager jobs near arlington, va

Service Desk Lead (Active Secret Clearance)

Akima, LLC -
Alexandria, VA

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Job Details

Full-time
$150,000 - $170,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Staff scheduling
Incident management software
Workplace dispute resolution
Team scheduling
Microsoft Exchange
Performance management
Production systems
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Microsoft Teams
SharePoint
Customer service knowledge base
ServiceNow
Problem management
Technical training
IAT
IAT Level II
Ticketing system technical support

Full Job Description

Company Overview:

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Description:

SUVI Global is looking for a Service Desk Lead to work in Alexandria, VA. The Service Desk Lead will support IT across all DoD OIG networks. To join our team of outstanding professionals, apply today!

Responsibilities:

Responsible for overseeing Tier 1 and Tier 2 support operations.
Ensuring prompt and effective resolution of incidents in alignment with ITIL-based service management practices.
Supervise service desk staff, manage daily workflows and monitor ticket queues to maintain service level agreements (SLAs).
Coordinate escalations to higher-tier support teams and ensure clear communication throughout the resolution process.
Accountable for maintaining the accuracy and relevance of the knowledge base, enabling consistent and efficient support.
Identify trends in support requests and collaborate with IT leadership to implement process improvements.
Play a key role in training new team members and fostering a culture of continuous learning and customer service excellence.

Qualifications:

Active Secret security clearance.
Bachelor’s degree from an accredited university.
Active IAT Level II certification.
9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.
3 years of experience managing technical personnel, including performance management, training, scheduling, workload assignment, coaching and conflict resolution.
2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online.

Desired Qualifications:

Preferred degree in computer science, information systems, business administration or information technology.
Preferred certification in Information Technology Information Library (ITIL) v3 or later.

Benefits Information: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range: $150,000 - $170,000 Job ID: 2026-23914 Work Type: On-Site

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Refine Your Search

it service manager jobs in arlington, va

Service Desk Lead (Active Secret Clearance)

Service Desk Manager

IT Service Manager

Service Desk Manager

IT Service Desk Operations Program Manager

Service Desk Manager

Service Desk Manager

IT Service Manager

IT Service Delivery Manager

IT Service Desk Lead

End User Services Manager

Service Desk Manager

Manager, IT Service Desk & End User Services

Client Service Manager

IT Service Manager

Service Desk Manager

Service Desk Manager / IT Service Center Manager Universal IT Customer Support w/TS Clearance

Service Desk Lead

Lead IT Specialist (CustSpt)

Service Desk Manager

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