Top 184 Customer care coordinator Jobs in Arlington Heights Il

Customer Care Manager
Home Comfort Services, Inc. —Des Plaines, IL
- $60,000 - $68,000 a year
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
5d
Admission Coordinator
Bristol Hospice, LLC —Des Plaines, IL
- $20.00 - $25.50 an hour
- Full-time
- 18 years or older
- Mid-level
- Office
- Mileage reimbursement
- Health savings account
Quick Apply
Customer Care myQ Community - Coordinator
The Chamberlain Group LLC —Oak Brook, IL
- $22.88 - $37.78 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- 401(k)
Quick Apply
Discharge Care Management Coordinator
Duly Health and Care —Elmhurst, IL
- $20.59 - $30.88 an hour
- Full-time
- Hospital
- Customer service
- Medical office experience
- Disability insurance
- Health insurance
Quick Apply
Admissions Coordinator
Lutheran Life Communities —Arlington Heights, IL
- $48,000 - $55,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Scheduler & Pre-Access Representative - Sleep Center
Advocate Aurora Health —Barrington, IL
- $20.80 - $31.20 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Patient Outreach Coordinator (Contract)
PatientIQ —Chicago, IL
- Contract
- Remote
- Spanish
- English
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
5d
Office Coordinator - Elk Grove, IL
Medi-Weightloss —Elk Grove Village, IL
- $24 - $26 an hour
- Full-time
- Clinic
- Entry level
- Under 1 year
Quick Apply
7d
Patient Care Coordinator
Clarity Clinic —Arlington Heights, IL
- $23 - $25 an hour
- Full-time
- Private practice
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Health Unit Coordinator - Cardiac Tele Unit Day Shift
Advocate Aurora Health —Barrington, IL
- $19.80 - $29.70 an hour
- Part-time
- Hospital
- Computer literacy
- High school diploma or GED
Dental Front Desk Coordinator (PT)
Bright Direction Dental LLC —Arlington Heights, IL
- $18 - $25 an hour
- Part-time
- Dental office
- Administrative experience
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
Patient Service Coordinator, 5NE Hospital Medicine, Part Time, Evenings
UChicago Medicine —Chicago, IL
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
Health Unit Coordinator - Emergency Department Full Time Night Shift
Advocate Aurora Health —Barrington, IL
- $19.80 - $29.70 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Patient Service Rep
Duly Health and Care —Schaumburg, IL
- $15.10 - $22.70 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
11d
Patient Care Coordinator
Rosin Optical Co., Inc. —Streamwood, IL
- $17.45 - $23.16 an hour
- HIPAA
- Administrative experience
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Patient Concierge Coordinator
Insight —Chicago, IL
- $17 - $22 an hour
- Hospital
- HIPAA
- Inpatient
Quick Apply
Dental Insurance Coordinator
Campton Square Oral Surgery —Saint Charles, IL
- $26 - $27 an hour
- Full-time
- Background check
- Dental office
- Surgery
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Account Coordinator
Life Spine, Inc. —Huntley, IL
- $23 - $25 an hour
- 8 hour shift
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
Patient Care Coordinator
Veterinary Specialty Center —Bannockburn, IL
- From $20 an hour
- Overtime
- Sales
- Medical office experience
- English
- Health savings account
- Paid holidays
Quick Apply

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Customer Care Manager

Home Comfort Services, Inc. -
Des Plaines, IL

Quick Apply

Job Details

Full-time
$60,000 - $68,000 a year
5 days ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Administrative experience
High school diploma or GED

Full Job Description

Overview: Customer Care Manager & Recruiter

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs). This includes hiring, motivating, rewarding, coaching, counseling, training, scheduling, reporting and problem solving. Additionally, the position is responsible for assisting the General Manager with development, analyses and implementation of staffing, training, marketing, scheduling and employee recognition programs. A successful CCM must have the ability to function as a part of a team and be able to think creatively and critically

This role is best satisfied by a friendly, ambitious, and detailed individual who is interested in meeting needs of both their co-workers and customers, who can attend to multiple processes throughout the day.

As a full-time team member, in this position you would support all company operations. You will be communicating with employees, vendors, and our clients daily. We are a 5 Star Company from the first touch in the office to the technician completing work in the home. Every team member matters!

Role Specific Details & Responsibilities:

● Provide daily directions and communication to employees to ensure client calls are answered in a timely, efficient and knowledgeable manner.

● Through hiring, training and feedback ensure a world class client experience on every phone call.

● Ensure first jobs each day are booked and confirmed the previous evening.

● Review schedule to ensure the right technicians are scheduled for the right jobs and jobs are prioritized correctly.

● Assist with supervising and dispatching all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.

● Provide outbound calling to supplement the demand that comes in. Responsible for filling the schedule every day or moving calls up on the schedule.

● Learn Adjustable Capacity and monitor and update all field staff changes for booking tools daily.

● Review GLSA calls to dispute incorrect leads and control spend.

● Resolve client concerns timely and efficiently.

● Verify all reviews in Service Titan and respond to any negative or off-platform reviews.

● Provide support to Call Center, especially during breaks, meetings, or on high-volume days

● Support on any financing processes, and send reports to parties involved

● New employee onboarding liaison: culture, processes, org structure, resources, benefits, and technology

● Plan and execute special events for staff & community partners- including holiday parties, meals, appreciation events- with support from Admin Coordinator and GM

● Participate in planning Employee engagement/retention programs, like competitions and celebrations

● Order Holiday gifts, company merchandise, swag, promo products, and print materials as directed by GM

● Collect and report out Call Center KPI’s, and present at Office Staff Meetings monthly

● Provide SG&A budget information to GM and review as needed

● Learn Audience segmentation and proactively create and manage outbound campaigns via various communication channels.

● Write and administer performance reviews for skill improvement.

● Provide appropriate coaching, counseling, direction and resolution.

Benefits

● Company matching 401(k)

● BCBS Health,

● Dental and Vision Insurance

● Life & ADD Insurance

● PTO

● PAID birthday (Floating Holiday)

● PAID Holidays

● A fantastic team environment and the support of a larger Family of Brands

Qualifications

● Administrative and Organizational Experience Required

● Highly Attentive to Detail

● Excellent Communication Skills- Written and Oral

● G-Suite and Microsoft Proficiency

● Ability to maintain confidentiality and discretion

● Ability to communicate with Management regarding workload

● High school diploma/GED required. Associate degree preferred.

● Self-starter, reliable, flexibility with hours

Pay: $60,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in arlington heights il

Customer Care Manager

Admission Coordinator

Customer Care myQ Community - Coordinator

Discharge Care Management Coordinator

Admissions Coordinator

Scheduler & Pre-Access Representative - Sleep Center

Patient Outreach Coordinator (Contract)

Office Coordinator - Elk Grove, IL

Patient Care Coordinator

Health Unit Coordinator - Cardiac Tele Unit Day Shift

Dental Front Desk Coordinator (PT)

Patient Service Coordinator, 5NE Hospital Medicine, Part Time, Evenings

Health Unit Coordinator - Emergency Department Full Time Night Shift

Patient Service Rep

Patient Care Coordinator

Patient Concierge Coordinator

Dental Insurance Coordinator

Customer Account Coordinator

Regional CS Operation Manager - Midwest

Patient Care Coordinator

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