Top 38 Bilingual call center representative Jobs in Arlington Va

Bilingual Customer Service Specialist (English/Spanish)
Arlington County, VA —Arlington, VA
- Full-time
- Hybrid work
- Background check
- Microsoft Access
- Computer literacy
- Health insurance
- Dental insurance
2d
Bilingual Customer Relations Associate I – Product Support (CRA I)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $47,725 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
8d
CALL CENTER REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.00 - $26.25 an hour
- Weekends as needed
- Spanish
- HIPAA
- Experience equivalent to degree accepted
Quick Apply
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Patient Enrollment Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative- Spanish Bilingual
TechOp Solutions International —Washington, DC
- $47,500 - $54,000 a year
- Full-time
- Spanish
- Writing skills
- Mid-level
- Travel reimbursement
Quick Apply
CLIENT SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $19.00 - $23.75 an hour
- Weekends as needed
- Spanish
- HIPAA
- Office
Quick Apply
Customer Service Associate
McLean Acquisitions —McLean, VA
- $23.77 - $28.62 an hour
- Full-time
- Computer literacy
- Organizational skills
- In-person
Quick Apply
Temporary- Call Agent (St. Louis, MO Location)
Eursdale Companies —McLean, VA
- Temporary
- 18 years or older
- Computer literacy
- Writing skills
Contact Center Customer Service Representative
ITCON Services —Vienna, VA
- Weekends as needed
- Research
- High school diploma or GED
- 1 year
Quick Apply
Customer Service Associate
TCS Technical Solutions Providers —Washington, DC
- $18 - $22 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Analysis skills
- Relocation assistance
- Work from home
Quick Apply
Support Specialist, FAD
National Center for Missing & Exploited Children —Alexandria, VA
- $26.15 an hour
- Weekends as needed
- Spanish
- 5 years
- Word processing
Quick Apply
Client Support & Administrative Specialist - Remote
Providenceinhomecareservice —Gaithersburg, MD
- $22 - $30 an hour
- Overtime
- Bilingual
- Google Workspace
- Microsoft Outlook
- Paid training
- Paid time off
Quick Apply
9d
Contact Center Agent
La Clinica Del Pueblo Inc —Hyattsville, MD
- $18 - $22 an hour
- Weekends as needed
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Representative- Mandarin Bilingual
TechOp Solutions International —Washington, DC
- $47,500 - $54,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Computer skills
- Travel reimbursement
Quick Apply
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Full-time Call Center Agent
Visionary Ophthalmology —Rockville, MD
- $19 - $22 an hour
- Weekends as needed
- Spanish
- Mid-level
- Medical terminology
- AD&D insurance
- Health insurance
Quick Apply
Customer Service Representative
Waste Connections —Manassas, VA
- $20 an hour
- Full-time
- Bilingual
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative-E?Procurement
Aramark —Rockville, MD
- $22 - $27 an hour
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
Quick Apply

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Bilingual Customer Service Specialist (English/Spanish)

Arlington County, VA -
Arlington, VA

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Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Retirement plan

Qualifications

Foreign language proficiency
Serving clients
Phone communication
Administrative experience
Individual consumer customer service

Full Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Human Services (DHS) is seeking a Bilingual Customer Service Specialist (English/Spanish) to perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). The Customer Service Specialist will utilize multiple technology applications/systems, used for an array of technical and administrative duties in support of the EID, Aging and Disability Services Division (ADSD), and Child & Family Services Division (CFSD). The CSC serves as the "no wrong door" point of entry for culturally diverse clients and consumers seeking information, applications and referrals to DHS, and community human service programs. The families served represent a culturally diverse population.

Major Job Duties:

Performing client/customer intake reception at six entry points within three Divisions;
Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs;
Assisting client/customers within the Resource Center;
Assisting with conducting triage to identify emergency needs;
Researching and providing information requested from staff and clients;
Registering and referring inquiries to a variety of human services programs;
Processing human services applications via local and state databases;
Providing administrative support for EID and CFSD to include creating, compiling, and scanning documents and mailings, as well as indexing intake documents.

The ideal candidate is familiar with using multiple computer software applications/systems, has excellent communication skills and demonstrated flexibility, along with the capacity to remain professional and calm in a high-volume and fast-paced customer service environment.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Minimum Qualifications:

Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent;
Some experience providing administrative support and customer service in person and/or by phone in a human services environment; and

Bilingual: English/Spanish

Substitution(s): Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Desirable Qualifications: Preference may be given to applicants with experience in one or more of the following:

Considerable experience in a customer service role in-person and/or by phone in a high volume or human services environment;
Utilizing multiple technology sources and databases to enter and update data (i.e. MS Access or similar database);
Using Microsoft Word and Excel to produce correspondence, spreadsheets and other sensitive and/or confidential documents; and/or
Providing information regarding human services programs and utilizing the Virginia Department of Social Services case management system, VaCMS.

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information. A pre-hire federal background check and State of Virginia Central Registry check will also be completed before hire.

Bilingual: An assessment of verbal Spanish proficiency would be required before a candidate can be appointed to a bilingual position (English/Spanish). The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.

Employee Preferences Inventory (EPI) for positions requiring the EPI include this statement:

To be considered for this position, applicants must achieve a passing score on the online Employee Preferences Inventory (EPI) Assessment. Instructions will be sent to those applicants that do not have a valid score the day after the deadline of the recruitment. Please note the following:

Scores are valid for one calendar year.
You cannot retake the assessment until one year has passed since your last attempt.
If you have completed the EPI within the past year, you do not need to retake it.
If you have not taken the EPI during the past year, you will receive an email with instructions and a deadline for completing the assessment.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

Additional Information

Work hours: Monday - Friday, 8:00 a.m. to 5:00 p.m., with availability for shift work from 9:30 a.m. to 6:30 p.m. which may be required two days per week. Some telework may be available contingent upon supervisor approval and workload.

The official title of this position is DHS Customer Service Specialist.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .

#LI-Hybrid

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Refine Your Search

bilingual call center representative jobs in arlington va

Bilingual Customer Service Specialist (English/Spanish)

Bilingual Customer Relations Associate I – Product Support (CRA I)

CALL CENTER REPRESENTATIVE BILINGUAL

Patient Contact Center Representative (Remote)

Patient Enrollment Representative (Remote)

Customer Service Representative- Spanish Bilingual

CLIENT SERVICES REPRESENTATIVE BILINGUAL

Customer Service Associate

Temporary- Call Agent (St. Louis, MO Location)

Contact Center Customer Service Representative

Customer Service Associate

Support Specialist, FAD

Client Support & Administrative Specialist - Remote

Contact Center Agent

Customer Service Representative- Mandarin Bilingual

Customer Service Representative

Full-time Call Center Agent

Customer Service Representative

Customer Service Representative-E?Procurement

Call Center Representative

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