Top 2927 Customer experience leader Jobs in Arlington Va

Onsite Support Lead, Senior
CGI Group, Inc. —Arlington, VA
- $100,000 - $200,000 a year
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Shift Lead - Vienna, VA (Eligible for $3/Hour Premium for Qualifying Shifts)
Lidl —Vienna, VA
- From $20.50 an hour
- Full-time
- Mid-level
- 21 years or older
- US work authorization
- AD&D insurance
- Health insurance
Store Leader - Tysons Corner
SKIMS —McLean, VA
- $110,000 - $120,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply
Store Leader
Crate and Barrel —Washington, DC
- $83,000 - $110,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Lead Concierge at 901W
JBG SMITH —Washington, DC
- $24 - $26 an hour
- Full-time
- Mid-level
- Supervising experience
- Computer skills
- Opportunities for advancement
4d
Guest Experience Lead | Georgetown
Lululemon —Washington, DC
- $24.00 - $27.61 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Youth & Teen Program Leader (Two Vacancies)
Arlington County, VA —Arlington, VA
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Lead Concierge Full Time
GUARDIAN SECURITY SERVICES —Arlington, VA
- $20 - $21 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
Quick Apply
Front of House Lead
RR Donnelley —Washington, DC
- $23.51 - $33.85 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Disability insurance
- Health insurance
Quick Apply
Store Leader, Tyson's Corner
On AG —McLean, VA
- $100,800 - $106,400 a year
- 6 years
- Merchandising
- Senior level
- Health insurance
- Dental insurance
CHENG Team Leader
AMERICAN SYSTEMS —Alexandria, VA
- $180,000 - $225,000 a year
- Full-time
- Bachelor of Science
- Master's degree
- Analysis skills
- Employee stock ownership plan
- Retirement plan
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Team Leader
Koniag Government Services —Washington, DC
- $85,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Store Leader
Kate Spade —McLean, VA
- $30.00 - $44.75 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Paid parental leave
14d
Store Leader - Washington, DC
Warby Parker —Washington, DC
- $71,000 - $84,000 a year
- Overtime
- Inventory management
- Mid-level
- Recruiting
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Intake Representative Lead
Comagine Health —Washington, DC
- $49,000 - $55,000 a year
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Lead Concierge Full Time - VA-007
GUARDIAN SECURITY SERVICES —Arlington, VA
- $20 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
Quick Apply
Assistant Store Leader, Operations
Crate and Barrel —Washington, DC
- $28 - $35 an hour
- Weekends as needed
- English
- Mid-level
- Continuous improvement
- Store discount
- Disability insurance
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree

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Onsite Support Lead, Senior

CGI Group, Inc. -
Arlington, VA

Apply Now

Job Details

$100,000 - $200,000 a year

Benefits

Paid parental leave
Paid holidays
Tuition reimbursement
Paid time off
Parental leave
401(k) matching

Qualifications

Vendor relationship building
Managing technical support teams
Network infrastructure
Team development
Hardware support
Mentoring
Network support
System deployment
ITIL implementation
Implementing IT solutions
Staff development
Stakeholder management

Full Job Description

Position Description:

CGI Federal has an exciting opportunity for an Onsite Support Lead within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Onsite Support Lead manages a local IT support team, overseeing service delivery, ensuring adherence to quality standards like ITIL, and maintaining high customer satisfaction through effective technical guidance and leadership. Key responsibilities include staff development, performance monitoring, stakeholder management, technical troubleshooting, and the implementation of new technologies and processes within the organization's on-site environment.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.

This position is located in USA VA Arlington, however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Team Management & Development: Line manage, mentor, and motivate the onsite support team to achieve organizational objectives, fostering a positive and collaborative environment.
Service Delivery Oversight: Manage daily onsite support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management.
Performance Monitoring: Track and analyze Key Performance Indicators (KPIs) and service metrics to identify areas for improvement and ensure consistent, high-quality service delivery.
Technical Leadership: Provide technical guidance and expertise on LAN infrastructure, system modernization, and the deployment of new IT capabilities.
Stakeholder Management: Build strong relationships with internal stakeholders and end-users to effectively meet IT support needs and promote new technologies.
Process Improvement: Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency.
Vendor Management: Collaborate with third-party vendors to ensure optimal performance, cost-effectiveness, and adherence to quality standards.
Documentation & Reporting: Create and maintain documentation related to support procedures, and provide reports on team performance and service metrics.

Required qualifications to be successful in this role:

Education and/or Experience: Bachelors degree and/or 5 to 10 years of experience
Security Clearance: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired
Strong technical background in IT infrastructure and support.
Leadership and communication skills.
Experience with ITIL best practices and service management frameworks.
Ability to manage a team, including performance issues and staff development.
Skills in troubleshooting technical issues and implementing solutions.
Experience with hardware, software, and network support.
Strong understanding of system modernization and deployment strategies.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

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What you can expect from us:

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

Apply Now

Refine Your Search

customer experience leader jobs in arlington va

Onsite Support Lead, Senior

Shift Lead - Vienna, VA (Eligible for $3/Hour Premium for Qualifying Shifts)

Store Leader - Tysons Corner

Store Leader

Healthcare Customer Service Team Lead (Remote)

Lead Concierge at 901W

Guest Experience Lead | Georgetown

Youth & Teen Program Leader (Two Vacancies)

Lead Concierge Full Time

Front of House Lead

Store Leader, Tyson's Corner

CHENG Team Leader

Service Desk Lead

Team Leader

Store Leader

Store Leader - Washington, DC

Intake Representative Lead

Lead Concierge Full Time - VA-007

Assistant Store Leader, Operations

Client Engagement Lead

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