Job Overview
We are seeking a dynamic, self starter, independent thinker to serve as an Operations Manager, which will play a central role in ensuring the company is always prepared for audits by embedding compliance and quality control into daily operations. GGE requires support from shifting from a “once-a-year” mindset to year-round audit readiness. The Operations Manager will assist with company audit-ready by standardizing processes, centralizing records, automating compliance checks, tracking corrective actions, training staff, and running internal audits—ensuring the organization can demonstrate compliance on demand. The Operations Manager also ensures that day-to-day activities run smoothly, contracts are delivered on time and within budget, and all compliance requirements are met.
Grand Ground Enterprise is a Service Disabled Veteran Owned Small Business that supports the federal government through contract support.
Roles and Responsibilities:
Standardize Processes and Use Checklists
Operations managers implement standardized checklists for all operational activities—whether it’s inventory management, safety protocols, or service delivery. These ensure consistency, completeness, and traceability, reducing the risk of missing audit items.
Centralize and Maintain Documentation
They ensure all inspection reports, maintenance logs, approvals, and corrective actions are stored in a centralized, secure, and searchable system. This eliminates the chaos of scattered records and provides auditors with immediate access to evidence.
Automate Compliance and Monitoring
By integrating automation tools (e.g., reconciliation systems, audit trails), operations managers can detect anomalies in real time, flag issues before they escalate, and maintain an immutable record of all transactions or activities. This reduces manual work during audits and shows proactive compliance.
Track Corrective Actions and Maintain Audit Trails
When problems are identified, the manager ensures corrective actions are assigned, tracked, and resolved with clear ownership and due dates. Each action is linked to the original inspection or audit item, creating a complete audit trail.
Train and Empower the Team
Frontline staff should understand audit expectations, protocols, and SOPs. Regular training and internal spot checks help staff perform consistently under audit conditions.
Conduct Internal Mock AuditsOperations managers schedule periodic mock audits using the same criteria as regulators. This identifies gaps early and allows for improvements before a real audit occurs.
Foster a Compliance Culture
They promote a culture where compliance is part of daily workflows, not an afterthought. This includes clear ownership of controls, timely approvals, and leadership visibility into compliance activities.
CORE RESPONSIBILITIES:
Business Continuity and Project Oversight
- Develop and implement office policies and procedures to streamline operations.
- Support business continuity planning and crisis management.
- Process Improvement: Identify inefficiencies and implement best practices to enhance operations.
- Manage timelines, deliverables, and stakeholder expectations to meet contract goals (sharepoint sites, GGE website, etc.)
- Manage contractors, works, and project timelines.
Communication and Coordination
- Facilitate communication between departments and leadership.
- Coordinate with vendors for deliveries, printing, postage, and IT upgrades.
- Prepare performance reports and operational updates for management.
- Team Liaison: Coordinate with teams across departments (finance, HR, IT, procurement) to align on goals.
- Stakeholder Coordination: Act as the primary point of contact for external agencies, contractors, and internal departments.
- Resource Allocation: Assist management staff with personnel records, budgets, and materials to optimize productivity and cost-effectiveness.
Compliance
- Compliance & Risk Management: Ensure adherence to federal contracting regulations, security protocols, and reporting requirements.
- Performance Monitoring: Track KPIs and metrics to measure success and identify areas for improvement.
- Quality Assurance: Manage quality control programs to ensure deliverables meet to annual certification requirements.
Skills and Attributes required
- Organizational & time management to handle multiple priorities.
- Problem-solving and adaptability to evolving needs.
- Leadership to guide small teams and influence without formal authority.
- Discretion when handling sensitive or confidential information.
- Tech proficiency in office software, project tools, and possibly HR systems.
- Familiar with CMMI and ISO audits is preferred.
- Small Business management team experience is preferred.
- Secret clearance preferred.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
