Description
Unleash Your Potential
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The Mission
Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple enclaves, classifications, and time zones. The System Administrator provides systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment utilizing Microsoft’s Endpoint Configuration Manager (MECM), previously known as System Center Configuration Manager (SCCM). This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
This role requires an individual that is technical, customer oriented and familiar with utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills to communicate effectively with customers and leadership and properly document problems and resolutions. This role is responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair, troubleshoot Windows OS imaging issues, software and patch deployment issues, and general system problems with customers accessing installed software. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into customer’s endpoint (desktops and/or servers) in order to troubleshoot and perform technical software configuration, rebooting, and other remedial actions.
Primary Tasks:
-
Interact with customers to handle service inquiries and problems.
-
Oversee implementation, troubleshooting and maintenance efforts for SCCM/MECM Distribution Points and core servers. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
-
Manage virtual application packages.
-
Manage PXE boot capabilities ensuring latest approved boot image is available across all distribution points and incorporate necessary drivers for new hardware platforms.
-
Creating, managing, and troubleshooting task sequences and packages.
-
Utilize SCCM/MECM reporting features to create reports on software license usage, software version comparisons, security patch deployments, or other reports required by government leadership.
-
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
-
Troubleshoot complex issues and determine fix actions, document change requirements, and implement changes to production systems.
-
Oversee knowledge management for the team to include coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
-
Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel.
-
Establish comprehensive availability and capacity management solutions using lessons learned.
-
Manage major projects to include deployment of new Distribution Points, major version upgrades, and expanding capabilities in an evolving enterprise.
-
Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment and process improvement initiatives.
-
Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access.
-
Support customer requirements in a 24/7/365 mission environment.
-
Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
-
Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel.
Basic Qualifications
-
Bachelor's degree with 4 years of relevant experience, Master’s degree with 2 years, Associate’s with 6 years of related experience or High School Diploma with 8 years of related experience can be used in lieu of Bachelor’s degree.
-
Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and troubleshooting customer issues utilizing the service.
-
Experience with Scripting/Automation using Microsoft PowerShell, or other scripting languages
-
Experience with interacting with customers to handle service inquiries and problems
-
Strong experience troubleshooting issues in a growing environment
-
Experience with log reviews, incident analysis, and identification of issue trends
-
Experience with server/workstation patch management methodologies
-
Experience with Operating System (OS), software and patch deployments via SCCM/MECM
-
Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services
-
Experience implementing system patches and upgrades with minimal downtime to customers.
-
Strong oral and written communications skills
-
Track record of working effectively within a team, and support to peers toward improved processes and results
-
Experience with IT Service Management solutions such as Service Now or Remedy
-
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
-
Due to the nature of the government contracts we support, US Citizenship is required.
-
TS/SCI with Polygraph required for Position OR TS/SCI and willingness to obtain and maintain a polygraph.
Preferred Qualifications
-
Certification relating to Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), or Microsoft 365 Certified: Endpoint Administrator Associate
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
May 21, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
