Top 12 It technical support Jobs in Artesia, Nm

IT SUPPORT ANALYST-1558
Artesia General Hospital —Artesia, NM
- $26.01 - $39.95 an hour
- Full-time
- Hospital
- Mid-level
- Associate's degree
Quick Apply
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
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IT/Network Manager
ELEVATE WORKFORCE INC —Artesia, NM
Valid state-issued driver's license required.. This position owns the full lifecycle of the contractor-provided IT infrastructure: installation, configuration,…
$35.76 an hour
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Cybersecurity Technical Writer - AI Trainer
DataAnnotation —New Mexico
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$50 - $100 an hour
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
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IT SUPPORT ANALYST-1558

Artesia General Hospital -
Artesia, NM

Quick Apply

Job Details

Full-time
$26.01 - $39.95 an hour

Qualifications

Desktop computer repair
Authentication
IT user and group management
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Printer (troubleshooting support)
Enterprise architecture
Desktop (troubleshooting support)
Computer management
Network protocols
Productivity software
Access control management
Identity and access management (IAM) solutions
Desktop administration
Hardware diagnostics
Peripheral hardware support

Full Job Description

Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital

Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
Respect: Demonstrates competence in respecting others and valuing their contributions.
Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
Community: Demonstrates competence in fostering a sense of community and collaboration.
Education: Demonstrates competence in promoting continuous learning and development.

ESSENTIAL FUNCTIONS:

Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
Verify end-user credentials before providing or resetting access to applications and systems.
Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
Provide direct user support on-site and in the field.
Evaluate user business needs and recommend appropriate hardware solutions. Diagnose errors or technical problems and determine proper solutions.
Provide routine system maintenance as required. Document all system updates and repairs.
Consult with customers to identify and specify clinical and technical requirements. Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
Assign customer support calls to IT support analyst teams according to the procedure.
Function as part of project teams to provide system deployment, upgrades, or relocation.
Provide 24/7 support when scheduled

ADDITIONAL RESPONSIBILITIES:As Assigned

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.

RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.

MINIMUM POSITION QUALIFICATIONS:

Associate’s degree in the technical, management discipline, or engineering. 1-2 years of Help Desk, Service Desk, or equivalent experience.
Excellent customer service skills. Strong system diagnosis skills.
Ability to perform a routine component replacement on desktops, laptops, and printers. Basic understanding of network protocols.
Experience with disk imaging software.
Proficient with Microsoft Office.
Solid problem-solving abilities.
Demonstrated ability to effectively handle tense customer service scenarios. Demonstrated knowledge of access and authentication controls.
Demonstrated knowledge of enterprise architecture principles and practices.

Quick Apply

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it technical support jobs in artesia, nm

IT SUPPORT ANALYST-1558

Epic ClinDoc Principal Trainer

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