About the role
We are looking for a Guest Care Attendant who enjoys helping people, preparing beautiful spaces and supporting an exceptional guest experience. If you've worked in a salon, spa, hotel, wellness clinic, luxury retail, hospitality or customer service environment, this role may be an excellent fit.
Perfect for candidates with experience in: salons, spas, beauty retail, esthetics, luxury hospitality, boutique hotels, wellness clinics, concierge services or premium customer service.
Help the entire guest experience flow
ROOT Head Spa is creating a new standard for scalp care, restorative beauty and thoughtful hospitality.
We are looking for a Guest Care Attendant who enjoys helping people, preparing beautiful spaces and supporting a service team behind the scenes. This is an active role for someone who is observant, organized and willing to step in wherever care is needed.
You do not need to be a licensed cosmetologist to apply. An active California cosmetology licence, current cosmetology education or an interest in pursuing cosmetology would be an added advantage and may create opportunities for expanded responsibilities as you develop.
Required qualifications
- Legally authorized to work in the United States
- Available for the required schedule, including assigned evenings and weekends
- Able to complete mandatory paid ROOT training
- Able to stand, bend, reach and remain active throughout the shift
- Comfortable following sanitation, equipment care and guest safety standards
- Reliable, organized and attentive to detail
- Comfortable learning about professional products
- Willing to contribute to hospitality, service and retail goals
Added advantages
- Active California cosmetology licence
- Currently enrolled in cosmetology school or planning to pursue cosmetology
- Experience as a salon assistant, spa attendant or shampoo technician
- Experience in hospitality, wellness, luxury retail or guest service
- Experience using Zenoti or other salon booking software
- Professional haircare or scalp care product knowledge
- Experience stocking, merchandising or maintaining retail displays
Preferred experience and assets
- Experience using Zenoti or other salon booking software.
- Professional haircare or scalp-care product knowledge.
- Experience as a salon assistant, shampoo technician or spa attendant.
- Cosmetology school clinic or apprenticeship experience.
- Hospitality, treatment-room support or luxury retail experience.
- Experience stocking, merchandising or maintaining retail displays.
This job may be for you if...
You take pride in being prepared. You notice when supplies are running low, when a room needs attention or when a teammate could use support.
You are calm, friendly and quietly energetic. You enjoy staying active, but you understand that ROOT is a restorative environment and your energy should never feel chaotic.
You like helping people. You enjoy offering a robe, preparing tea, explaining a product or making sure a guest knows where to go next.
What you will do
- Prepare and reset head spa treatment rooms
- Organize products, tools, towels, robes and guest supplies
- Maintain sanitation, cleanliness and disinfection standards
- Assist guests with slippers, robes, refreshments and movement between service areas
- Maintain linen flow and communicate restocking needs
- Review appointments using Zenoti or other salon booking software
- Support product readiness, back bar inventory and retail displays
- Learn product features, benefits and appropriate uses
- Answer basic product questions within your training
- Support opening and closing procedures
- Assist Hosts, Guides, Artisans and Specialists throughout the guest journey
- Perform shampooing, scalp cleansing or finishing services only when properly licensed, trained and authorized
Hospitality at ROOT
Hospitality is expressed through small details. It is preparing the room so guests never feel the rush happening behind the scenes. It is offering clear guidance without making them feel managed.
You do not have to be highly outgoing. You do need to be observant, respectful and genuinely interested in helping people.
Retail responsibilities
- Keep displays clean, organized and fully stocked.
- Maintain testers and product presentation.
- Learn key product information.
- Answer basic product questions within training.
- Connect guests with the appropriate Guide, Artisan or Specialist.
- Support product checkout when required.
- Track low stock and communicate inventory needs.
- Contribute to the overall retail environment and shared goals.
Growth, Recognition & Career Development
At ROOT, we believe professional growth begins with personal growth.
We are committed to creating an environment where people feel supported, challenged and inspired to become the best version of themselves. Through continuous learning, meaningful feedback and shared experiences, we help our team members build confidence, develop mastery and grow as both professionals and people.
Our growth bands provide a visible pathway for development, recognizing growth in skill, contribution, leadership and guest care. Our goal is to help you build a meaningful career, not just hold a position.
Join ROOT
Every great guest experience begins with the right team. It begins with people like you.
Immediate openings are available. Paid training begins this summer, with our Los Angeles location opening in early fall.
We are ready to meet you.
About ROOT
At ROOT, we believe caring for others begins by caring for the people who make that experience possible.
Inspired by the Japanese philosophy of pause and presence, ROOT was created as a place where guests can slow down, reconnect and return to self. We often describe our experience simply: inhale, exhale. Every detail, from the welcome they receive to the treatment they experience, is designed to help guests leave feeling lighter, calmer and more connected than when they arrived.
We believe that same philosophy should exist behind the scenes.
Our team is rooted in continuous learning, meaningful relationships and professional growth. We believe in recognizing people who demonstrate curiosity, consistency, kindness and a commitment to excellence. As ROOT grows, we want our team members to grow with us through clear opportunities for learning, increased responsibility and career development.
If you are looking for more than your next job, we would love to meet you.
APPLY HERE: https://eikonicacademy.notion.site/3aa5fef33ab7804a9b9df00820bcb818
Pay: $18.00 - $20.00 per hour
Work Location: In person
