Top 231 Call center Jobs in Ashburn, Va

Collections Specialist
Northwest Federal Credit Union —Herndon, VA
- $19.15 - $32.53 an hour
- Full-time
- Microsoft Excel
- Research
- Office
- Paid holidays
- Disability insurance
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Call Center
HEALTHWORKS FOR NORTHERN VIRGINIA —Leesburg, VA
- $19 an hour
- No weekends
- Entry level
- Paid holidays
- Disability insurance
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Dispatcher
HopeLink Behavioral Health —Oakton, VA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
Customer Care Representative
Old Mill Veterinary Hospital —Leesburg, VA
- $18 - $22 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
CUSTOMER SERVICE
EVA Airways Corporation —Herndon, VA
- $3,875 - $4,325 a month
- Overtime
- Children
- Travel
- In-person
- Disability insurance
- Health insurance
Quick Apply
12d
Survey Interviewer
ICF —Reston, VA
- $25,968 - $44,146 a year
- Overtime
- Remote
- 18 years or older
- English
- High school diploma or GED
5d
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)
The Bowen Group - VEOCC —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
10d
Call Center Operator
Acclaim Technical Services —Chantilly, VA
- $80,000 - $104,000 a year
- Full-time
- Data entry
- Typing
- Communication skills
- Health insurance
- Employee stock ownership plan
Quick Apply
Help Desk Technician - Tier 2 (MSP)
Solvere One/HouseCall —Dulles, VA
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22.36 - $24.04 an hour
- Monday to Friday
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
CATI Research Supervisor-Part-time-Office-based
EurekaFacts LLC —Rockville, MD
- $24 an hour
- Part-time
- Background check
- English
- Research
Quick Apply
Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)
Universe Coverage —Falls Church, VA
- $90,000 - $250,000 a year
- Contract
- Mentoring
- In-person
- Entry level
- Flexible schedule
- Life insurance
Quick Apply
Inbound Lead Pipeline Specialist
The Home Doctor —Falls Church, VA
- $15 - $20 an hour
- Part-time
- Mid-level
- Office
- Analysis skills
- Employee discount
- Flexible schedule
Quick Apply
9d
Radiology Call Center Representative 7:30a-4pm
The Radiology Clinic —Rockville, MD
- $22 - $24 an hour
- 8 hour shift
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
16h
Member Service Representative - Herndon, VA
TEKsystems —Herndon, VA
- $20 - $21 an hour
- Temporary
- Fair chance
- In-person
- 1 year
- Commuter assistance
- Health savings account
Quick Apply
14h
High-Ticket Sales Closer | Warm Leads | Earn $3K–$8K+/Week
Hoyle Capital Enterprises —Virginia
- $2,000 - $6,000 a week
- Full-time
- Remote
- Writing skills
- English
- Mid-level
Quick Apply
4d
Firewall Engineer
Leidos —Arlington, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- System design
- AWS

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Collections Specialist

Northwest Federal Credit Union -
Herndon, VA

Apply Now

Job Details

Full-time
$19.15 - $32.53 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Confidential information handling
Microsoft Excel
Compliance with loan regulations
Word embeddings
High school diploma or GED
Documentation tools
Data interpretation
Productivity software

Full Job Description

Overview:

The Collections Team oversee's the critical and time-sensitive effort of settling delinquent loans or negative accounts while helping the credit union mitigate financial losses. In the role as a Collections Specialist, team members recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work to find alternative payment solutions in order to keep delinquency low in order to mitigate loss.

Responsibilities:

Manage collection efforts on delinquent employee and member accounts and maintain acceptable delinquency rates
Communicate with members regarding past due accounts via telephone and/or written correspondence
Utilize skip tracing tools and techniques such as credit reports, software applications, and web-based searches
Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation and default processing
Negotiate acceptable payment arrangements
Research and resolve discrepancies
Handle a high volume of incoming and outgoing calls on a daily basis
Recommend accounts for charge off
Escalate accounts to management when the member is unwilling or unable to pay when necessary
Performs other related duties as assigned
Remains cognizant of and adheres to NWFCU polices and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

High school diploma or equivalent
Minimum 1 year of collections, banking, call center or customer service experience
- Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience
Ability to work flexible hours based on business needs: Monday - Friday 8AM–4:30PM
- Includes a rotational shift once every 5 weeks of Saturday 9AM–1PM and a 10:30AM-7PM shift during the week
Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
Ability to use standard office equipment and systems; working knowledge of Microsoft Office products, especially Word and Excel
Effective oral and written communication skills
Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions
Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act)
Accuracy and detail orientation
Effective negotiation skills
Ability to think strategically
Ability to maintain confidentiality
Ability to interact effectively with all levels of the organization and with members

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $19.15 – $32.53 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected]

Apply Now

Refine Your Search

call center jobs in ashburn, va

Collections Specialist

Patient Contact Center Representative (Remote)

Call Center

Patient Service Representative

Remote Customer Service Representative/Dispatcher

Dispatcher

Customer Care Representative

CUSTOMER SERVICE

Survey Interviewer

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

Call Center Operator

Help Desk Technician - Tier 2 (MSP)

Tier 1 Help Desk Technician

CATI Research Supervisor-Part-time-Office-based

Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)

Inbound Lead Pipeline Specialist

Radiology Call Center Representative 7:30a-4pm

Member Service Representative - Herndon, VA

High-Ticket Sales Closer | Warm Leads | Earn $3K–$8K+/Week

Firewall Engineer

I want to receive the latest job alert for call center in ashburn, va

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