Top 25 Help desk lead Jobs in Ashburn, Va

Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Team Lead - Customer Support
Verisign —Reston, VA
- $99,000 - $134,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
2d
Lead Data Center Support Services Technician
Oracle —Ashburn, VA
- Computer science
- Computer Science
- Bachelor of Science
Operations Team Shift Lead
Booz Allen Hamilton —Chantilly, VA
- $86,800 - $198,000 a year
- Weekends as needed
- Mid-level
- Office
- Databases
- Health insurance
- Flexible spending account
Network Operations Center (NOC) Tier 1 Shift Lead
Computer World Services —Ashburn, VA
- $110,000 - $160,000 a year
- 12 hour shift
- Hybrid work
- 5 years
- Mentoring
- Senior level
Lead Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $140,250 - $189,750 a year
- Hybrid work
- 8 years
- Bachelor's degree
- Travel
- Paid holidays
- 401(k) matching
Service Desk Team Lead
TekSynap —Arlington, VA
- $130,000 - $155,000 a year
- Weekends as needed
- Pass drug screening
- Ability to lift 50 pounds
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Team Lead
General Dynamics Information Technology —Bethesda, MD
- $83,927 - $113,549 a year
- Hybrid work
- Mid-level
- Office
- Master's degree
- Paid holidays
- 401(k) matching
13d
Program Manager/Training Lead
Contact Government Services, LLC —Fairfax, VA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead IT Support Technician (Network/Telecom Analyst II)
Fairfax County Government —Fairfax, VA
- $76,983.71 - $134,721.60 a year
- Weekends as needed
- Computer Science
- System design
- English
- Paid holidays
- Disability insurance
11d
ServiceNow Functional Lead
Deloitte —McLean, VA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Field Support Lead
HUMAN TOUCH LLC —Rockville, MD
- $80,000 - $100,000 a year
- Full-time
- Windows
- Team management
- In-person
- Health insurance
- Dental insurance
Quick Apply
NOC Lead
JFL Consulting LLC —Springfield, VA
- $170,000 - $220,000 a year
- Weekends as needed
- Computer Science
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Incident Technician Lead
MANTECH —Chantilly, VA
- 8 hour shift
- Office
- High school diploma or GED
- Supervising experience
17h
System Engineer (Site Lead)
Ntiva —Bethesda, MD
- $75,000 - $90,000 a year
- Call employer
- Microsoft Outlook
- 5 years
- Office
- Health savings account
- AD&D insurance
Quick Apply
Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
Competitive Range Solutions, LLC —Arlington, VA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
TECHNOLOGY TRAINING PROGRAM TEAM LEADER
General Dynamics Information Technology —Bethesda, MD
- $83,927 - $113,549 a year
- Hybrid work
- Classroom
- 5 years
- Mid-level
- Paid time off
- 401(k) matching
Support Lead
ValueMomentum —Chevy Chase, MD
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
Lead Analyst FSMS 2
i360technologies, Inc. —River Park, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply

Related jobs to explore

Based on your search for help desk lead

Senior Forward Deployed Software Engineer
Saronic Technologies —Arlington, VA
Leadership in system integration, testing, and operationalization, collaborating across engineering, product, and field teams to deliver robust, deployable…
Quick Apply
Senior Estimator R2691
Fort Myer Construction —Washington, DC
Bachelor’s degree in Civil Engineering, Construction Management, or a related field preferred — equivalent field and estimating experience considered.
$115,000 - $150,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Lead, Commercial Technical Operations
WOW! —Columbus, OH
Assist with the testing, certification, implementation, and ongoing support of new WOW! Ability to learn billing platforms and online technical support tools.
$28 - $32 an hour
Quick Apply
16h
AI Enablement Lead
Woda Cooper —Columbus, OH
Provide ongoing coaching and office hours to help employees build confidence and proficiency with the tools. Familiarity with prompt engineering best practices…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk lead in ashburn, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk lead jobs near ashburn, va

Service Desk Lead

Koniag Government Services -
Vienna, VA

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Bachelor's degree

Full Job Description

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

FBI TSC’s Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the Service Desk Technicians are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Monitor Service Desk performance and customer service skills (phone calls, email and in person) for training and addressing areas of concern.
Generate Service Desk activity reports including ticket metrics, survey results, and performance metrics.
Support Service Desk Technicians by being hands on and resolving tickets.
Monitor ticketing systems for patterns and inconsistencies. Review and update ticket content as needed and work with staff to ensure appropriate and accurate information is included.
Present formal and informal training and assistance on new SOPs and/or new ITU processes.
Manage meetings with other Service Desk Leads, Facilities, Logistics and Security as needed to implement and meet objectives at the Service Desk.
Provide regular updates on common problems encountered and identify resolutions/improvements.
Support projects for the FBI/TSC as directed by government and management.
Communicate information in a clear and effective manner when addressing customer issues with Service Desk staff.
Interpret and apply Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes are up to date and accurate.
Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced ESS support for management and oversight functions.
Act as a catalyst for change and improvement in performance and quality.
Ensure activities, services, and products meet organizational goals and objectives.
Assess customer requirements and ensure that these are met within the Service Desk SOP.
Identify and execute training as needed for shifts when support issues of concern are identified, ensuring Shift Leads are managing their team and supporting training requirements.
Assure that all metrics are properly documented and escalated to appropriate resources for correction.
Manage the Service Desk work schedule, vacation, and holiday schedule to ensure that the Service Desk always has 24/7/365 coverage.
Ensure and certify the Service Desk staff is trained on processes and procedures.
Conduct periodic walkthroughs through the Center and meet with customers to identify any outstanding issues and to ensure that customer service is meeting established standards, such as turnaround time.

Requirements

4+ years related experience
Shall have experience working in a 24/7/365 environment providing continuous support to users and critical operations monitoring and escalation.

Clearance Requirement:

Top-Secret Clearance

Education:

Bachelors degree in related field

Office Location and Travel:

The primary place of performance is onsite at Vienna, Virginia

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Apply Now

Refine Your Search

help desk lead jobs in ashburn, va

Service Desk Lead

Team Lead - Customer Support

Lead Data Center Support Services Technician

Operations Team Shift Lead

Network Operations Center (NOC) Tier 1 Shift Lead

Lead Service Desk Manager

Service Desk Team Lead

IT Service Desk Team Lead

Program Manager/Training Lead

Lead IT Support Technician (Network/Telecom Analyst II)

ServiceNow Functional Lead

Field Support Lead

NOC Lead

Incident Technician Lead

System Engineer (Site Lead)

Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control

TECHNOLOGY TRAINING PROGRAM TEAM LEADER

Support Lead

Lead Analyst FSMS 2

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for help desk lead in ashburn, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected