Top 8 Service desk technician ii Jobs in Ashburn Va

Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
6d
Help Desk Technician - Tier 2 (MSP)
Solvere One/HouseCall —Dulles, VA
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
IT Support Administrator II
Everseen —Herndon, VA
- Full-time
- Hybrid work
- English
- Mid-level
- Office
Help Desk Technician II - Contingent
Aretum —Arlington, VA
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
13d
IT Service Desk Specialist Level II
Nalu Federal —Bethesda, MD
- $75,000 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
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service desk technician ii jobs near ashburn va

Help Desk Specialist II (Tier II – Advanced Support)

Aretec Inc -
Ashburn, VA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Authentication
Microsoft Outlook
Smartphone (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Remote access management
Remote access software
Mobile device management
VPN management
Active Directory management
IT department experience

Full Job Description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
Perform advanced remote troubleshooting for:
Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
Email services and Microsoft Outlook
Personal Identity Verification (PIV) card authentication
Remote VPN access (GlobalProtect and Zscaler)
Remote access via DHS Workplace (WaaS)
Microsoft Office products
Windows OS and Active Directory
Remote software installations
Resolve 90% of tickets assigned to Tier II in alignment with AQL targets.
Process 90% of Tier II tickets within 4 hours (resolved or escalated).
Answer 80% of transferred calls and chats within 60 seconds.
Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Install approved software using Governmentprovided tools and processes.

Required Qualifications

High school diploma or equivalent; Associate's degree in IT preferred.
Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
Ability to work rotating shifts, including nights, weekends, and holidays.
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

CompTIA A+, Network+, or Security+ certification.
HDI Desktop Support Technician certification.
Experience with AirWatch/Workspace ONE MDM.
Experience with GlobalProtect VPN and Zscaler.
Experience using the ServiceNow ITSM platform.
Prior federal government or CBP Tier II support experience.
ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Quick Apply

Refine Your Search

service desk technician ii jobs in ashburn va

Help Desk Specialist II (Tier II – Advanced Support)

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Help Desk Technician - Tier 2 (MSP)

Senior Help Desk Technician II

End User Support Technician Tier 2

IT Support Administrator II

Help Desk Technician II - Contingent

IT Service Desk Specialist Level II

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