POSITION SUMMARY: The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
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Provide exceptional guest service with welcoming greetings, body language, and undivided attention.
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Hotel check in/check out, ensuring proper credit is received, special requests are noted/fulfilled, and accurate information is established.
- Record and process reservations and cancellations.
- Thoroughly complete all guest transactions associated with the Front Desk computer system.
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Maintain an up-to-date working knowledge of all hotel amenities as well as any special events.
- Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
- Be knowledgeable of all emergency procedures and hotel policies.
- Accurately maintain house bank and handle all credit cards and cash according to hotel policies and procedures.
- Follow set procedures on postings, charges, credit cards, and refunds.
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Answer the telephone in a professional manner and assist guests with any questions, directions to the property, etc.
- Other duties as assigned by supervisor.
JOB REQUIREMENTS:
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One year hotel front desk experience preferred but not required.
- Excellent guest service skills.
- Proficiency in the English language both verbal and written.
- Organizational skills including follow-through, problem solving and communication.
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Ability to stand for hours at a time.
- Must be able to work all shifts AM and PM, Holidays and Weekends.
Who We Are
Under the leadership of Founder Antonio O. Fraga and Son Alexander W. Fraga, FIRC Group, Inc. has established a distinguished reputation within Asheville and the surrounding area for providing careers and growth opportunities for so many. Our businesses include the Cambria Hotel Downtown Asheville, Haywood Park Hotel, Country Inn & Suites at Westgate, Isa’s French Bistro, and Hemingway’s Cuba Restaurant. This fall we will be opening Hola Restaurant featuring Spanish cuisine in the heart of downtown Asheville and we’ve begun a multi-use project called Main Street in Enka Village featuring a fourth hotel and restaurant, retail space, and condominiums.
To date, we are 185 strong providing great memories through hotel and culinary experiences. Come join our team as we continue to grow!
Work / Life Balance
Our company values and appreciates your investment of time and dedication to its success. Here are programs to reciprocate for your time away from work:
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Paid Vacation for full-time associates
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Paid Personal Time Off for all associates
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Paid Holidays following 90 days of employment for all associates
We Care For You
FIRC Group, Inc. sponsors an affordable, comprehensive benefits program for full-time employees that includes medical, dental, and vision plans.
Downtown Parking
We provide associate parking, alleviating your need to find costly parking on your own.
Career Development
We provide the training needed to set you up for success, the coaching and performance feedback to sharpen your skills, and the encouragement to strive for your goals. Many of our current leaders once started as newcomers to hospitality.
