Senior Information Technology Engineer
General Statement of Duties
Provides technical expertise in the planning, implementation, administration and management of information technology systems and infrastructure to support and enhance agency operations.
Distinguishing Features of the Class
An employee in this class installs, upgrades, supports, configures, repairs and replaces stand-alone and networked computers, communications, imaging and facility security hardware and software, as well as plans, organizes, develops and recommends agency-wide information systems and computer operations. Work includes assisting the I.T. Director with identifying and analyzing individual and agency-wide information technology needs, problems and requests, researching and identifying options and recommending cost-effective approaches and solutions that enhance system performance and user productivity. Work requires extensive knowledge of Microsoft Windows networks, IP networking and advanced critical thinking skills, the ability to, clearly and respectfully, communicate, orally and in writing, about technical matters to a variety of users, the ability to meet deadlines, exercise discretion and judgment, demonstrate enthusiasm and work individually and on teams. Work is largely accomplished through collaborative decision-making with other employees, Leadership and Senior Team members. Work is evaluated through observation, conferences, goal achievement and Significant Incidents that demonstrate job competency, quality, quantity, timeliness and results. Work is performed under the limited supervision of the Information Technology Director. Work is formally reviewed, and future goals are set, during an annual performance appraisal.
Behavioral Indicators of Organizational Principles
An Employee in this class, routinely and regularly, behaves in a manner that is consistent with and promotes both the letter and the spirit of the Agency’s organizational principles:
- Teamwork – participate responsibly, solve problems, accept and support decisions
- Communication – listen responsibly, exhibit a spirit of openness, share relevant information in a timely and accurate manner, meet the organization’s needs
- Quality – be professional and accountable, exceed standards, provide excellent service, strive to satisfy customers
- Respect – recognize boundaries, value diversity, behave in a direct and nonjudgmental manner
Duties and Responsibilities
Essential Duties and Tasks
- Collaborate and support the IT Director in developing and executing the IT strategic plan, including technology roadmap, budget planning, and resource allocation
- Identifies, evaluates, recommends and procures information and data systems and network hardware, software, supplies and other electronic devices, user hardware and software, communication systems ,facility security and monitoring systems including fire, security and surveillance systems and projectors, fax and electronic conferencing devices and services
- Manages agency-wide internet, intranet and social media and public website systems and services, networks and e-mail
- Manages web-based MDM, network management, antimalware suites
- Design, implement, and maintain IT systems and infrastructure, including servers, networks, data back-up, security systems, and cloud platforms
- Respectfully supervise IT staff, providing technical guidance and leadership
- Shares IT Helpdesk and support duties for all users and systems
- Oversee and manage IT projects with a focus on adherence to timelines, budgets, and quality standards
- Diagnose and resolve complex IT issues, providing timely and effective solutions.
- Develops, recommends and implements IT- and security-related security policies, procedures and inventory tracking for the agency. Ensure compliance with relevant industry standards and regulations
- Provides IT-related training and resources to employees and workgroups
Additional Job Duties
- May serve on agency-wide or cross-functional teams as a member or as a leader
- Performs related duties as required
Recruitment and Selection Guidelines Knowledge, Skills and Abilities
- Comprehensive knowledge of PC hardware, Windows operating systems, networking, and common business software applications
- Extensive knowledge of IP networking, protocols, routing and switching, VPN, configuring routers, switches and security appliances
- Extensive knowledge of and experience with Google Workspace and Microsoft Office Suite, Verkada and Meraki Systems.
- Thorough knowledge of cloud-based computer applications, data storage and security procedures
- Thorough knowledge concerning configuration and maintenance of wireless networking equipment
- Thorough knowledge regarding conventional analog, digital and wireless telephone equipment
- Knowledge of and ability to remain current with rapidly changing capabilities and limitations of
information systems and computer and communications technology
- Advanced critical-thinking skills analyzing IT-related problems, developing and testing hypothesis and discovering and recommending appropriate solutions
- Considerable ability to configure, install, upgrade and repair Windows PCs, servers and peripheral devices
- Considerable ability to organize and maintain written and electronic documentation
- Considerable ability to understand and implement technical computer language and manuals
- Considerable ability to clearly and respectfully, communicate orally and in writing
- Considerable ability to develop and maintain effective working relationships with employees, supervisors, department managers, vendors, computer specialists and school personnel
- Demonstrated ability to respectfully instruct, train and support system users and interpret and respectfully explain IT-related conditions and issues to management and users
- Proven ability to demonstrate the agency’s principles of Teamwork, Communication, Quality and Respect
Physical Requirements
- Must be able to perform the basic life operational skills of climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, lifting, grasping, feeling talking, hearing and repetitive motions.
- Must be able to perform medium work, exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
- Must possess the visual acuity and mental capacity to prepare and analyze data and figures, operate a computer, read extensively at distances close to the eye, use measurement devices, perform visual inspections and assemble parts of a system.
Special Requirements
Must possess a valid North Carolina Driver License. Must pass a physical and communicable diseases exam. Must be allowed to work in NC childcare setting.
Education and Experience
Graduation from a regionally- or CHEA-accredited four-year college or university with a Bachelor in Computer Science, Information Technology, Engineering, or related field and a minimum of five years of relevant experience is required. Experience must include roles involving Managing or Administering systems and networks.
Prefer:
Experience with server virtualization, Google Workspace, Cisco equipment, Verkada, Meraki, and Cisco PBX.
Eight years of experience
Relevant certifications such as Comptia Server+, VMWare VCP, CCNA, ITIL Foundations or other higher level I.T. certifications
Fluency in Spanish
An equivalent combination of education and experience may be acceptable.
- An employee in this classification is exempt under FLSA and ineligible for overtime pay.
Job Type: Full-time
Pay: $73,653.00 - $103,147.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Asheville, NC 28801 (Required)
Ability to Relocate:
- Asheville, NC 28801: Relocate before starting work (Required)
Work Location: Hybrid remote in Asheville, NC 28801
