Top 16 Front desk supervisor Jobs in Asheville Nc

Front Office Supervisor
Grand Bohemian Lodge Asheville —Asheville, NC
- Full-time
- Computer literacy
- Mid-level
- Hotel
Inn Front Office Manager
Biltmore Workforce Management —Asheville, NC
- Overnight shift
- CPR Certification
- Microsoft Outlook
- 5 years
Quick Apply
Night Auditor / Front Desk Supervisor (Part-Time) - Hampton Inn & Suites - Biltmore Village
Biltmore Farms, LLC —Asheville, NC
- From $18.50 an hour
- Part-time
- Basic math
- English
- Mid-level
- Parental leave
Quick Apply
11d
Front Desk Supervisor
The Foundry Hotel Asheville, Curio Collection —Asheville, NC
- $19 an hour
- Full-time
- Background check
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Spa - Supervisor
Omni Hotels & Resorts —Asheville, NC
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
Quick Apply
Engagement Specialist (Front Desk)
Blue Ridge Health —Hendersonville, NC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Paid holidays
Quick Apply
2d
Front Desk Supervisor
Kanuga —Hendersonville, NC
- $21 an hour
- Full-time
- Sales
- Mid-level
- Hotel
Front Desk Supervisor
Haywood Regional Medical Center —Clyde, NC
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Employee discount
- Gym membership
Quick Apply
Patient Support Representative
Appalachian Mountain Health —Asheville, NC
- $17 - $22 an hour
- Background check
- Pass drug screening
- Office
Quick Apply
Front Desk Agent
FIRC GROUP N C INC —Asheville, NC
- Weekends as needed
- English
- Hotel
- Computer skills
- Paid holidays
- Health insurance
Front Desk Associate
Comfort Inn by Choice Hotels —Asheville, NC
- $13 - $16 an hour
- Part-time
- No experience needed
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent-PT
LAKE JUNALUSKA ASSEMBLY INC —Lake Junaluska, NC
- Overtime
- Word processing
- Computer literacy
- Basic math
Quick Apply
Customer Service Lead
Earth Fare —Asheville, NC
- $15 - $21 an hour
- Overtime
- Merchandising
- Mid-level
- Office
Guest Services Supervisor
Crowne Plaza Resort Asheville —Asheville, NC
- $19 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED

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HPO FRNT OFF SUPERVISOR
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Front Office Supervisor

Grand Bohemian Lodge Asheville -
Asheville, NC

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Job Details

Full-time

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
High school diploma or GED
Computer skills

Full Job Description

Compensation Type: Hourly Kessler Hotels:

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Location:

Located in the heart of the Historic Biltmore Village, Grand Bohemian Lodge Asheville, an AAA Four Diamond Autograph Collection property, boasts a Tudoresque exterior and a vastly individualistic interior. You can take in the view or explore the nearby Blue Ridge Mountains and Pisgah National Forest.

After a day of exploration, relax and unwind at The Spa at Grand Bohemian. Enjoy fine dining at Red Stag Grill, our on-site restaurant, or private dining in the boutique Black Forest Wine Room. Additional experiences include our inspiring art gallery featuring the work of local, regional, and international artists.

Overview:

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

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Refine Your Search

front desk supervisor jobs in asheville nc

Front Office Supervisor

Inn Front Office Manager

Night Auditor / Front Desk Supervisor (Part-Time) - Hampton Inn & Suites - Biltmore Village

Front Desk Supervisor

Spa - Supervisor

Engagement Specialist (Front Desk)

Front Desk Supervisor

Front Desk Supervisor

Patient Support Representative

Front Desk Agent

Front Desk Associate

Front Desk Agent-PT

Customer Service Lead

Guest Services Supervisor

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