Position: SSVF Administrative and Compliance Coordinator
Program: Supportive Services for Veteran Families (SSVF)
The Organization:
Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and
ending homelessness using the Prioritizing Home model. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,760+ people off the streets, out of cars, camps, and shelters and into permanent housing. Homeward Bound’s Supportive Services for Veteran Families (SSVF) Program provides short-term financial assistance for housing and case management support to individual veterans and veteran families experiencing homelessness in Buncombe County. The program’s temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance.The program offers resources and services that are tailored to the unique needs of the household.
Position:
The Administrative and Compliance Coordinator will be responsible for collaborating with the SSVF Director to ensure that: all data reporting is compliant with SSVF and other requirements, monthly repository standards are met, HMIS documentation and reporting meets expectations, identify training needs surrounding compliance, and develop and implement training as needed. This role includes other administrative duties, including: ordering office supplies, being available to assist case managers with tasks as needed, and at times carry a small caseload of clients. The Administrative and Compliance Coordinator will be directly supervised by the SSVF Director and will be responsible for supplying the Director with regular reports as well as keeping certain trackers up to date as identified by the Director.
Schedule and compensation: This is a full-time, non-exempt position, with hourly compensation. Starting rate is $25.50 an hour
Education/Experience Requirements:
- Bachelor of Social Work or related degree, Masters Degree preferred
- At least 1 year of prior experience in work with homeless population or populations with high clinical
needs such as mental illness, trauma, domestic violence, and substance abuse
- Preferred experience working with military veterans or experience serving within the military
- Commitment to Homeward Bound’s mission and philosophy of service delivery
- Commitment to supervisory practices that foster a positive team culture
- Strong leadership ability, supervision experience
- Strong critical thinking and problem-solving skills
- Flexibility: ability to adjust to the diverse needs of clients
- Ability to work effectively both as a team player and with a high degree of autonomy
- Excellent administrative ability, including organizational skills, attention to detail, and strong computer
skills
- Preferred experience working with the Homelessness Management Information System (HMIS)
Preferred experience working with state or federal grants
- Ability to prioritize work activities, develop realistic action plans, and demonstrate effective time
management
- Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that
travel is required. Homeward Bound provides mileage reimbursement.
Responsibilities
Compliance
- Run and make any corrections to the monthly repository; submitted when complete in alignment with
Federally set deadlines
- Minimum of monthly internal audit of client files including HMIS auditing; provide feedback to case
managers and program managers
- Ensure file documentation meets SSVF compliance and Single Audit standards
- Ensure compliance with HMIS standards outlined within the HMIS agreement and SSVF program
guidance
- Complete and ensure the accuracy of regular HUD reporting, including PIT count related reporting
- Utilize HMIS and Green River reports to ensure data accuracy and compliance
- Work with Director to ensure all training protocols meet SSVF and other compliance requirements
Administration
- Process one-time TFA requests from HUDVASH and GPD partners, ensuring file compliance, appropriate
eligibility, and provision of requested services as well as keeping up to date tracking of these referrals
and services provided
- Follow the VA’s One Team guidance to best collaborate with outside provider referrals
- Provide data reports to the Director, or other departments as needed
- Assist Director in developing/improving needed data collection methods within HMIS and filling the gaps
of data tracked external to HMIS
- Provide documentation to case managers as requested
- Track monthly move in reporting and other data points identified
- Provide support to SSVF Program Manager as needed, including approving TFA requests, check requests,
recertification packets, rent spreadsheets, and rent payment plans
- Support the team in data entry including enrollments, discharges, and annual assessments
Staff Supervision & Training
- Develop/revise onboarding training as needed that relate to data quality and compliance as well as
certain administrative procedures
- Problem solve client scenarios with SSVF leadership and be a third party to assist case managers with
difficult client conversations when applicable
- Attend weekly SSVF team meetings
- Participate in bi-weekly supervisions with the Director and bi-weekly leadership meetings with Director
and Program Managers
- Ensure high quality of service delivery to clients
** This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound’s mission of ending homelessness.
Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.
Full-Time Benefits Offered:
Health Insurance: (100% paid plan) We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. Our free plan currently covers all of these services at 100% with NO copay: mental health & substance abuse, Primary Care, Preventative & Urgent Care visits.
Mercy Urgent Care Membership: (100% paid plan with medical) We offer a Mercy urgent care membership. This is 100% included in our base free base insurance plan or those who choose the buy-up plan can purchase this at a discounted rate. The membership covers a family of 4 at no additional cost. You do NOT have to cover the daily on your insurance plan for them to be covered on this membership. The membership covers Primary Care, Urgent Care, X Rays, Labs and discounted prescriptions at Sona Pharmacy.
Dental Insurance: (100% paid plan) Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer.
Paid Holidays: We believe in work-life balance and provide paid holidays on all Federal holidays to give you time to celebrate and relax with your loved ones. In addition to the federal holidays we also offer, Day after Thanksgiving, Christmas Eve, your birthday & a floating holiday. A total of 15 paid holidays.
Vacation: Enjoy your time off with 4 weeks of paid vacation within your first year. We understand the importance of rest and encourage you to take the time you need to recharge. The accrual rate increases at every anniversary until you hit 5 years of service.
Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. This accrues at 8 hours per month.
Life Insurance: (100% paid benefit) Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. You have options to increase the amount as a buy-up option.
Long Term Disability- (100% paid by employer) In the event of a long-term disability, you can rely on our disability insurance to help you during your recovery.
401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. We do have a match program. You are eligible to contribute at 30 days of employment and we begin to match at 1 year of employment. The current match is 2%.
Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care.
Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery.
Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances.
Critical Care Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times.
Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. In positions that do not require 100% on-site work. Example: Resident Safety Advisors or AHOPE staff are 100% in person.
Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. This is provided to certain positions that require communication off-site.
EAP Program: We offer a free employee assistance program to assist with free counseling, financial assistance and more.
FSA: Flexible Spending Account available for medical and dependent care. We allow the IRS maximum to be added to the card.
Employee Discount Program: We have an outstanding discount program! The program currently offers many discounts that can be shared with your family. Discount concerts, vacations, Sam’s Club memberships, health, fitness & beauty, and more!
YMCA Membership- $30 off your monthly YMCA gym membership
YMCA Market: A biweekly market that is paid for ½ by Homeward Bound and ½ by employees through payroll deduction. You shop for your family for locally sourced protein, eggs, fruits & vegetables. Employee only cost is $80 per month for a month's worth of groceries.
Financial Wellness Program that includes Loans: We offer a benefit that helps you achieve financial wellness and learn many budgeting and financial courses. No credit check loans up to $5000 with no credit check and payroll deduction up to 12 months.
CPR/AED/First Aid: CPR/AED/First Aid certification & recertification covered by company and offered on-site.
We love being able to offer outstanding benefits and we continue to keep our eyes open for more ways to show our appreciation to our employees!
