Top 762 Member services representative Jobs in Ashland, Va

Universal Branch Representative I - Virginia Center Commons Branch
Virginia Credit Union —Glen Allen, VA
- $50,697 - $56,003 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
11d
Universal Branch Representative I - Carytown Branch
Virginia Credit Union —Richmond, VA
- $50,697 - $56,003 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Administrative Assistant
Department of Juvenile Justice —Hanover, VA
- $53,655 - $57,743 a year
- Online Application
- Microsoft Outlook
- Mid-level
- Office
3d
Medical Office Receptionist
LifeStance Health —Glen Allen, VA
- From $21 an hour
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Paid parental leave
- AD&D insurance
Quick Apply
9d
Long Term Care Claims Representative – Payment Servicing
Genworth —Richmond, VA
- $56,900 - $83,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Loan repayment program
Universal Banker (Saturdays Required) - Wyndham
Truist Bank —Glen Allen, VA
- $45,760 - $51,750 a year
- Extended hours
- Computer literacy
- English
- Office
- AD&D insurance
- Paid holidays
Guest Services Representative - Part time- $15 per hour
Virginia Crossings Hotel & Convention Center —Glen Allen, VA
- $15 an hour
- Part-time
- Office
- Hotel
- Organizational skills
Quick Apply
Customer Care Coordinator – Delivery Scheduling I
Numotion —Ashland, VA
- $18.28 - $23.77 an hour
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Financial Representative - Glen Allen, VA
Fidelity Investments —Glen Allen, VA
- $45,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Loan repayment program
- Health insurance
Workers Compensation Associate Claim Representative
The Travelers Companies, Inc. —Richmond, VA
- $52,600 - $86,800 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Wellness program
- Paid holidays
20h
Ticket Services Coordinator
Richmond Flying Squirrels —Richmond, VA
- Mid-level
- Ability to climb stairs
- Organizational skills
Member Service Specialist/Member Service Representative
TowneBank —Mechanicsville, VA
- $43,000 - $53,500 a year
- Microsoft Outlook
- Word processing
- Computer literacy
Patient Care Representative
Pulmonary Associates of Richmond, Inc. —Richmond, VA
- $17.50 - $20.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
3d
Psychiatric Admissions Representative - One Call Center - Rotating
VCU Health System —Richmond, VA
- 12 hour shift
- Psychiatry
- Word processing
- Windows
11d
PATIENT AMBASSADOR (FULL TIME)
Morrison Healthcare —Richmond, VA
- $22 an hour
- Urgently hiring
- Background check
- Hospital
- Mid-level
- Commuter assistance
- Disability insurance
Quick Apply
5d
Executive Assistant, Principal - DCAO for Operations
City of Richmond, VA —Richmond, VA
- $54,516.80 - $102,294.40 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Tuition reimbursement
- Referral program
2d
Patient Service Representative
ALLERGY PARTNERS —Mechanicsville, VA
- $15.29 - $22.55 an hour
- Email
- Bilingual
- Word processing
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
Front Desk Manager - Full benefits, paid local travel
Retina Institute of Virginia —Richmond, VA
- $25 - $31 an hour
- Full-time
- Background check
- Basic math
- HIPAA
- Travel reimbursement
- Paid parental leave
Quick Apply
PBX Operator - St. Mary's Hospital - PRN
Bon Secours —Richmond, VA
- $16.32 - $23.15 an hour
- Weekends as needed
- Microsoft Outlook
- Hospital
- Computer literacy
- Health savings account
- Disability insurance
Universal Branch Representative I Koger Branch
Virginia Credit Union —Richmond, VA
- $50,697 - $56,003 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply

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Universal Branch Representative I - Virginia Center Commons Branch

Virginia Credit Union -
Glen Allen, VA

Quick Apply

Job Details

Full-time
$50,697 - $56,003 a year
11 days ago

Qualifications

Computer operation
Handling large sums of money
High school diploma or GED
Computer skills
Certified Notary Public

Full Job Description

Job Description:

PRIMARY FUNCTION:

The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.

JOB DUTIES AND RESPONSIBILITIES:

Teller Responsibilities:

Establishes member relationships through quality service and cross selling VACU products/services to meet member needs
Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
Disburses cash accurately and maintains a cash drawer, balancing it daily
Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy
Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives

Member Service Responsibilities:

Responsible for opening Memberships
Responsible for opening all types of deposit accounts
Able to provide assistance and maintenance on all deposit and loan accounts
Referral based lending knowledge
Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships
Make appropriate referrals to deepen member relationships
Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
Engage members and prospective members in a professional and courteous manner in person and over the phone
Demonstrates flexibility around the daily needs of the members and the branch
Possesses leadership skills to properly self-manage and guide co-workers consistently
Possesses lobby leadership skills in order to maximize exceptional member experience
Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
Answers member inquiries and cross-sells products and services of the credit union when appropriate.
Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
Meets member needs by maintaining appropriate knowledge of all VACU products and services
Answers the phone and responds to member phone inquiries professionally and accurately
Building and retaining member relationships by performing follow – up and courtesy calls to members.
Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
Provides quality service by following all member service expectations
Handles troubleshooting and special assignments in support of supervisor.
Responsible for ensuring that business goals and individual member service and sales goals are consistently met.
Responsible for delivering high quality service and needs based sales to members
Required notary certification. Must stay informed of all notary rules and regulations.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
Other duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:

Knowledge: Thorough understanding of products and services offered by financial institutions preferred

Skills: Satisfactory computer skills required.

Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.

Minimum Education and Experience:

Minimum of high school diploma or equivalent.
Some college education or business courses preferred.
Customer/member service experience, preferably at a financial institution
Cash handling/business experience at a financial institution
Knowledge of TCD transaction and settlement procedures

PHYSICAL REQUIREMENTS:

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Salary range: $50,697 - $56,003

Quick Apply

Refine Your Search

member services representative jobs in ashland, va

Universal Branch Representative I - Virginia Center Commons Branch

Universal Branch Representative I - Carytown Branch

Administrative Assistant

Medical Office Receptionist

Long Term Care Claims Representative – Payment Servicing

Universal Banker (Saturdays Required) - Wyndham

Guest Services Representative - Part time- $15 per hour

Customer Care Coordinator – Delivery Scheduling I

Financial Representative - Glen Allen, VA

Workers Compensation Associate Claim Representative

Ticket Services Coordinator

Member Service Specialist/Member Service Representative

Patient Care Representative

Psychiatric Admissions Representative - One Call Center - Rotating

PATIENT AMBASSADOR (FULL TIME)

Executive Assistant, Principal - DCAO for Operations

Patient Service Representative

Front Desk Manager - Full benefits, paid local travel

PBX Operator - St. Mary's Hospital - PRN

Universal Branch Representative I Koger Branch

I want to receive the latest job alert for member services representative in ashland, va

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