- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Handle guest complaints ensuring guest satisfaction.
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Process all check-ins and check-outs according to established hotel requirements.
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Adhere to payment, cash handling and credit policies/procedures.
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Generate, print, and distribute daily reports to designated departments/personnel.
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Resolve discrepancies on the room status report with Housekeeping.
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Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
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High school graduate or equivalent.
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Minimum one year customer service experience; previous hotel experience preferred.
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Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
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Clean criminal background & driving record.
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Computer experience preferred.
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Bilingual English/Spanish a plus.
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Knowledge of local activities and attractions appropriate for clientele.
Availability for the 2nd shift during 3pm until 11pm is a MUST for this position. Nights and weekends!
Shaner Hotels has an exciting opportunity to grow your hospitality career at the DoubleTree by Hilton Huntington! Located in downtown Huntington, West Virginia, near Marshall University, our hotel offers an exceptional environment for associates who are passionate about creating memorable guest experiences.
The DoubleTree by Hilton Huntington features more than 20,000 square feet of flexible meeting space, a seasonal outdoor pool, and a variety of amenities designed to make every guest's stay comfortable and enjoyable. Whether guests are visiting for Marshall University Thundering Herd sporting events, business travel, meetings, or exploring the Huntington area, our team delivers the warm hospitality and service guests expect.
Guests can enjoy delicious dining experiences at Doppio Albero Restaurant and unwind at Bootleggers Lounge, featuring comforting favorites and expertly crafted cocktails in a welcoming atmosphere.
If you're looking for an exciting opportunity to begin or advance your hospitality career, the DoubleTree by Hilton Huntington is the perfect place to grow with Shaner Hotels. Join our team and become part of an award-winning hospitality organization focused on service excellence, teamwork, and career development.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
