The Deposit Administrative Clerk I performs various activities within the Deposit Administration department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Regular onsite attendance
- Ability to work well with others in a team environment
- Provides accurate, efficient and exceptional customer service to both internal and external customers
- Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
- Satisfactorily completes all training required for the position
- Daily maintenance for new & existing accounts, including the proper processing of IRA’s & HSA’s.
- Processes daily procedures for the Core system.
- Maintain files for business resolutions, power of attorneys, trust agreements, etc.
- Performs research on deposit accounts for branch requests, customer requests, social security requests, and court subpoena’s.
- Review & monitor stop payment maintenance on accounts including unauthorized ACH affidavits and returns.
- Reviews the following reports to ensure proper documentation is available for audit: Daily New Accounts, Holds-Prior Day, Stop Payments-Prior Day, HSA-IRA Contributions.
- Handles the daily processing of debit cards including processes related to fraud, Federal Regulation E and MasterCard Rules.
- Processes Monthly Child Support payments.
- Processes Daily FED Returns (Returned Deposited Items).
- Verifies new and expired Stop Payments.
- Processes daily Merchant Capture corrections/approvals.
- Processes daily Mobile Capture deposits.
- Processes scanning & indexing of account documentation.
- Handles branch and customer calls related to Debit Cards, Infoline, online banking, and other depository concerns.
- Performs back up function to the Customer Support Center (answers external calls).
- Performs back up function to the Courier.
- Performs daily mail room duties
- Operates Live Chat.
- Assists other members of the Deposit Administration and Customer Support Center teams as needed.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED) required; and three to six months related experience and/or education preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER QUALIFICATIONS
Computer Skills: Ability to perform basic computer skills and operate computer programs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
WORKING ENVIRONMENT/CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No hazardous or significantly unpleasant conditions (such as a typical office)
Noise level is usually moderate
